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Pearson's Comprehensive Medical Assisting: Administrative and Clinical Competencies 4th edition [Kietas viršelis]

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  • Formatas: Hardback, 1568 pages, aukštis x plotis x storis: 279x224x58 mm, weight: 2948 g
  • Išleidimo metai: 14-Mar-2017
  • Leidėjas: Pearson
  • ISBN-10: 0134420209
  • ISBN-13: 9780134420202
Kitos knygos pagal šią temą:
  • Formatas: Hardback, 1568 pages, aukštis x plotis x storis: 279x224x58 mm, weight: 2948 g
  • Išleidimo metai: 14-Mar-2017
  • Leidėjas: Pearson
  • ISBN-10: 0134420209
  • ISBN-13: 9780134420202
Kitos knygos pagal šią temą:
For courses in Medical Assisting

Help students develop the procedural, people, and professional skills they need to succeed in the medical assisting profession

Pearsons Comprehensive Medical Assisting, Fourth Edition, offers a step-by-step, competency-based approach that covers virtually all facets of the medical assisting profession. Filled with 227 Procedures (32 of which are new), and a variety of workplace scenarios and critical-thinking exercises, the book helps students gain the procedural, people, and professional skills that are fundamental to being an effective Medical Assistant.

The Fourth Edition was reconceived around the latest standards and guidelines published by CAAHEP (the Commission on Accreditation of Allied Health Education Programs) and ABHES (Accrediting Bureau of Health Education Schools). In this groundbreaking approach, the texts learning objectives were rewritten to directly conform to the standards, and all content was reorganized to flow from these objectives. Mapping documents demonstrate where standards for both of the accrediting bodies are met.

To ensure a comprehensive, cohesive teaching and learning experience, the Fourth Editions ancillaries also underwent a comprehensive update, and, in the case of the Student Workbook, a significant revision. The detailed, in-depth, follow-along study guide feature, found at the beginning of each Workbook chapter, directly reflects the correlating textbook chapter, providing important reinforcement of the information. The Workbook also features brand-new activities that directly relate to CAAHEP standards, particularly CAAHEPs Affective Competencies. The Instructors Resource Manual details how each chapters content conforms to the the specific curriculum standards of accrediting bodies, as well as the content required in various certification exam outlines. An updated Test Bank, PowerPoint Lecture Slides, and set of Lesson Plans round out the new editions supplement package.

Also available with MyLab Medical Assisting

MyLabTM Medical Assisting is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Within its structured environment, students pursue an adaptive test of their knowledge, practice what theyve learned, and prepare for their certification exam. Content includes comprehensive Homework Questions, Critical-Thinking Quizzes, Professionalism Scenarios, and sample Certification Exams. This edition features an update of key Procedural Videos, as well as the inclusion of new video-based Decision-Making Cases, Dynamic Study Modules, and Interactive Procedural Checklists.

Note: You are purchasing a standalone product; MyLab does not come packaged with this content. Students, if interested in purchasing this title with MyLab, ask your instructor for the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information.

If you would like to purchase both the physical text and MyLab, search for:



0134699807 / 9780134699806 Pearson's Comprehensive Medical Assisting Plus MyLab Medical Assisting with Pearson eText -- Access Card Package

Package consists of:





0134420209 / 9780134420202 Pearson's Comprehensive Medical Assisting 0134442881 / 9780134442884 MyLab Medical Assisting with Pearson eText -- Access Card -- for Pearson's Comprehensive Medical Assisting
Unit 1 Introduction to Health Care
Chapter 1 Medical Assisting: The Profession
2(15)
History of Medical Assisting
3(1)
Education and Training for the Medical Assistant
4(2)
Role of the Medical Assistant
6(3)
Professional Qualities of a Good Medical Assistant
9(1)
Professional Certifying Organizations
10(3)
Career Opportunities
13(4)
Chapter 2 Medical Science: History and Practice
17(27)
History of Medicine
18(7)
Medical Practitioners
25(1)
Medical Practice Acts
26(1)
Types of Medical Practices
27(1)
Medical and Surgical Specialties
28(3)
Health Care Facilities
31(3)
Allied Health Professionals
34(10)
Chapter 3 Medical Law and Ethics
44(31)
Classification of the Law
45(2)
Contract Law
47(1)
Professional Liability
48(3)
Patient and Physician Relationship
51(4)
Documentation
55(3)
Public Duties of Physicians
58(2)
Risk Management in the Medical Office
60(5)
Code of Ethics
65(1)
Medical Ethics
65(2)
Medical Assistants' Principles of Personal and Professional Ethics
67(3)
HIPAA and Confidentiality
70(5)
Chapter 4 Medical Terminology
75(27)
The Structure of Medical Terms
76(9)
Medical Abbreviations
85(2)
Gross Anatomy
87(4)
Body Systems and Medical Specialties
91(5)
Building Diagnostic and Procedural Terms
96(6)
Chapter 5 Communication: Verbal and Nonverbal
102(32)
Interpersonal Dynamics
104(1)
The Communication Process
104(2)
Verbal and Nonverbal Communication
106(2)
Active Listening
108(4)
Developing Assertive Behavior Techniques
112(1)
Communication Barriers
113(6)
Communication and Diversity
119(8)
Intraoffice Communication
127(3)
Communication and Patient Rights
130(4)
Chapter 6 The Office Environment
134(23)
General Safety Measures
135(5)
Safety Signs, Symbols, and Labels
140(1)
Employee Safety
141(5)
Proper Body Mechanics
146(1)
Office Security
147(2)
Incident Reports
149(1)
Quality Medical Care
150(1)
Quality Assurance
150(7)
Chapter 7 Telephone Techniques
157(23)
Telephone Techniques
158(8)
HIPAA Compliance
166(1)
Typical Incoming Calls
167(2)
Prescription Refill Requests
169(2)
Telephone Triage
171(2)
Handling Difficult Calls
173(1)
Using a Telephone Directory
173(1)
Using an Answering Service
174(6)
Unit 2 Administrative Medical Assisting
Chapter 8 Patient Reception
180(19)
Duties of a Receptionist
181(2)
Maintaining the Reception Area
183(1)
Daily Work Flow of the Office
184(15)
Chapter 9 Appointment Scheduling
199(23)
Appointment Scheduling Methods
200(4)
Types of Scheduling Systems
204(2)
Patient Scheduling Process
206(6)
Maintaining the Schedule
212(4)
Arranging Outside Appointments
216(2)
Scheduling Nonpatient Appointments
218(4)
Chapter 10 Office Facilities, Equipment, and Supplies
222(17)
Facilities Planning
223(1)
Office Layout
223(4)
Office Equipment
227(3)
Clinical Equipment
230(1)
Supplies
230(9)
Chapter 11 Written Communication
239(25)
Tone in Letter Writing
240(1)
Grammar and Word Choice
241(5)
Formatting Correspondence
246(6)
Editing and Proofreading
252(1)
Preparing Outgoing Mail
253(1)
Classes of Mail
254(2)
Size Requirements for Mail
256(1)
Incoming Correspondence
257(1)
Electronic Technology
257(3)
Reflection on the Medical Practice
260(4)
Chapter 12 Computers in the Medical Office
264(25)
Use of Computers in Medicine
265(1)
Types of Computers
266(1)
Computer Hardware
267(5)
Computer Software
272(3)
Computer System Security
275(5)
Electronic Communication
280(3)
Selecting a Computer System
283(2)
Computer Ergonomics
285(4)
Chapter 13 The Medical Record
289(38)
Purpose and History of Electronic Health Records
290(3)
Benefits of EHR Systems
293(4)
Ownership of the Medical Record
297(6)
Privacy and Security of EHRs
303(1)
Documentation Formats
304(4)
Components of the Medical Record
308(4)
Implementing an EHR System
312(2)
Filing, Storage, and Retention of Paper Medical Records
314(6)
Office Flow with Electronic and Paper Medical Records
320(7)
Chapter 14 Medical Insurance
327(49)
Health Insurance Policies
329(8)
Health Insurance Payers
337(12)
Health Insurance Claims
349(27)
Chapter 15 Diagnosis Coding
376(19)
Medical Coding
377(3)
Organization of the ICD-10-CM Manual
380(3)
How to Code Diagnoses
383(12)
Chapter 16 Procedure Coding
395(31)
Overview and History of Procedure Coding
396(5)
Organization of the CPT Manual
401(3)
How to Assign CPT Procedure Codes
404(9)
Coding for Evaluation and Management Services
413(4)
Coding for Special Situations
417(5)
The Healthcare Common Procedure Coding System (HCPCS)
422(4)
Chapter 17 Patient Billing and Collections
426(36)
Overview of Patient Accounting
427(10)
Collecting Patient Payments
437(2)
Collecting Insurance Payments
439(8)
Billing Patients
447(6)
Collecting Patient Balances
453(9)
Chapter 18 Banking and Practice Finances
462(31)
Financial Functions
463(5)
Checks
468(4)
Deposits
472(3)
Paying Bills
475(6)
Bank Statements
481(2)
Payroll
483(10)
Chapter 19 Medical Office Management
493(31)
Systems Approach to Office Management
494(1)
Role of the Office Manager
495(6)
Creating a Team Atmosphere
501(2)
Hiring Effective Staff Members
503(11)
Policies
514(3)
Travel and Speaking Engagements
517(1)
Medical Practice Marketing and Customer Service
517(7)
Unit 3 Anatomy and Physiology
Chapter 20 Body Structure and Function
524(17)
The Human Body: Levels of Organization
526(4)
Body Organs and Systems
530(1)
Chemistry
530(4)
Genetics and Heredity
534(7)
Chapter 21 The Integumentary System
541(19)
Functions of the Integumentary System
542(1)
Structures of the Skin
543(1)
Accessory Structures of the Skin
544(1)
Common Pathology of the Integumentary System
545(12)
Skin Care Treatments
557(3)
Chapter 22 The Skeletal System
560(19)
Bones and Their Classification
561(3)
Joints and Movement
564(1)
The Axial Skeleton
565(1)
The Appendicular Skeleton
566(1)
Common Pathology Associated with the Skeletal System
567(12)
Chapter 23 The Muscular System
579(16)
Functions of Muscle
580(1)
Types of Muscle Tissue
581(2)
Energy Production for Muscle
583(1)
Structure of Skeletal Muscles
583(2)
Major Skeletal Muscles
585(3)
Common Pathology Associated with the Muscular System
588(7)
Chapter 24 The Nervous System
595(21)
Sections and Functions of the Nervous System
596(1)
Structural Units of the Nervous System
597(3)
Central Nervous System
600(6)
Common Pathology Associated with the Nervous System
606(10)
Chapter 25 The Special Senses
616(15)
The Eye and the Sense of Vision
617(2)
Common Refractive Disorders
619(1)
Common Pathology Associated with the Eye
620(4)
The Ear and the Sense of Hearing
624(1)
Hearing Loss
625(1)
Common Pathology Associated with the Ear
626(2)
The Senses of Taste and Smell
628(1)
The Sense of Touch
628(3)
Chapter 26 The Cardiovascular System
631(28)
The Structures of the Cardiovascular System
632(4)
How the Cardiovascular System Functions
636(4)
Pulmonary and Systemic Circulation
640(1)
Blood Pressure
641(1)
Blood
641(2)
Blood Types
643(2)
Common Pathology Associated with the Cardiovascular System
645(14)
Chapter 27 The Immune System
659(15)
Function and Structures of the Lymphatic System
660(3)
The Immune Response and the Body's Defenses
663(2)
Common Pathology Associated with the Immune System
665(9)
Chapter 28 The Respiratory System
674(17)
Overview of the Respiratory System
675(1)
Structures of the Respiratory System
675(5)
Mechanism of Breathing
680(1)
Common Pathology Associated with the Respiratory System
681(10)
Chapter 29 The Digestive System
691(21)
Functions and Organs of the Digestive System
692(6)
Common Pathology Associated with the Digestive System
698(14)
Chapter 30 The Urinary System
712(12)
Organs of the Urinary System
713(2)
Urine
715(1)
Common Pathology Associated with the Urinary System
716(8)
Chapter 31 The Endocrine System
724(18)
General Function of the Endocrine System
726(1)
Specific Glands and Their Functions
727(6)
Common Pathology Associated with the Endocrine System
733(9)
Chapter 32 The Reproductive System
742(26)
The Female Reproductive System
743(4)
The Menstrual Cycle
747(1)
Pregnancy and Childbirth
747(5)
Common Pathology Associated with the Female Reproductive System
752(8)
The Male Reproductive System
760(2)
Common Pathology Associated with the Male Reproductive System
762(6)
Unit 4 Clinical Medical Assisting
Chapter 33 Infection Control
768(29)
Microorganisms and Pathogens
769(2)
Infections
771(2)
The Body's Natural Barriers
773(1)
Infection Control: Precautions and Standards
774(5)
Infection Control: Physical and Chemical Barriers
779(18)
Chapter 34 Vital Signs
797(35)
Measuring Weight and Height
798(3)
Vital Signs
801(1)
Temperature
801(11)
Pulse
812(4)
Respiration
816(3)
Blood Pressure
819(6)
Oxygen Saturation
825(7)
Chapter 35 Assisting with Physical Examinations
832(34)
The Examination Room
833(3)
Review of Patient Communication and Documentation
836(1)
Patient Health History
837(6)
Equipment and Supplies Used for Physical Examinations
843(3)
Examination Methods Used by the Physician
846(2)
Adult Examination
848(1)
Assisting the Physician with a Physical Examination
848(10)
Sequence of Procedures in a Complete Physical Examination
858(8)
Chapter 36 Assisting with Medical Specialties
866(24)
The Role of the Medical Assistant
867(1)
Assisting with Allergy Care and Immunology
868(3)
Assisting with Dermatology
871(2)
Assisting with Cardiology
873(1)
Assisting with Endocrinology
874(3)
Assisting with Gastroenterology
877(6)
Assisting with Orthopedics
883(1)
Assisting with Neurology
884(6)
Chapter 37 Assisting with Reproductive Specialties
890(26)
Female Reproductive Medical Issues
891(15)
Male Reproductive Medical Issues
906(3)
Sexually Transmitted Infections (STIs)
909(7)
Chapter 38 Assisting with Care of the Eye, Ear, Nose, and Throat
916(21)
Study and Care of the Eye
918(8)
Study and Care of the Ear
926(7)
Examination and Treatment of the Nose and Throat
933(4)
Chapter 39 Assisting with Life Span Specialties: Pediatrics
937(23)
Assisting in Pediatrics
938(1)
The Pediatric Office
939(2)
The Pediatric Patient
941(1)
Pediatric Office Visits and Procedures
942(10)
Pediatric Diseases and Disorders
952(3)
Adolescence and Puberty
955(5)
Chapter 40 Assisting with Life Span Specialties: Geriatrics
960(25)
The Medical Assistant's Role in Geriatrics
961(3)
The Aging Population
964(2)
The Aging Process: Physical Changes
966(6)
The Aging Process: Mental Changes
972(6)
Legal and Medical Decisions
978(1)
Safety Guidelines for the Older Adult Population
979(6)
Chapter 41 Assisting with Minor Surgery
985(35)
The Medical Assistant's Role in Minor Surgery
986(1)
Ambulatory Surgery
987(1)
Principles of Surgical Asepsis
987(4)
Surgical Instruments
991(9)
Surgical Assisting
1000(3)
Preparing the Patient for Minor Surgery
1003(3)
Postoperative Patient Care
1006(6)
Surgical Procedures Performed in the Medical Office
1012(8)
Chapter 42 Assisting with Medical Emergencies and Emergency Preparedness
1020(40)
Emergency Resources
1021(2)
Guidelines for Providing Emergency Care
1023(2)
Office Emergency Crash Kit
1025(1)
Medical Emergencies
1026(25)
Emergency Preparedness
1051(9)
Chapter 43 The Clinical Laboratory
1060(18)
The Role of the Clinical Laboratory in Patient Care
1061(1)
Types of Clinical Laboratories
1062(1)
The Medical Assistant's Role in the Clinical Laboratory
1062(5)
Quality Assurance
1067(3)
Laboratory Safety Regulations
1070(1)
Laboratory Equipment
1071(7)
Chapter 44 Microbiology
1078(28)
Role of the Medical Assistant in Microbiology
1079(1)
Classifications of Microorganisms
1080(1)
Types of Microorganisms
1081(7)
Diagnosing Infection
1088(1)
Specimen Collection and Processing
1089(2)
Types of Specimens
1091(4)
Microbiology Equipment and Procedures
1095(11)
Chapter 45 Urinalysis
1106(28)
Asepsis
1107(1)
Collecting the Specimen
1108(1)
Time-Specific Tests
1108(3)
Specialized Collection
1111(5)
Routine Urinalysis
1116(11)
Urine Pregnancy and Ovulation Testing
1127(1)
Urine Drug Analysis
1128(3)
Quality Control
1131(3)
Chapter 46 Phlebotomy and Blood Collection
1134(23)
The Medical Assistant's Role
1135(2)
Blood Specimen Collection
1137(20)
Chapter 47 Hematology
1157(25)
The Medical Assistant's Role
1158(1)
Blood Function, Formation, and Components
1159(2)
Formed Elements and Associated Tests
1161(11)
Other Blood Tests
1172(10)
Chapter 48 Radiology and Diagnostic Testing
1182(22)
Radiology
1183(1)
Overview of Diagnostic Imaging
1184(1)
The Medical Assistant's Role in Diagnostic Imaging
1185(4)
Diagnostic Imaging Procedures
1189(8)
Radiation Therapy
1197(1)
Safety Precautions
1198(2)
X-ray Records: Storage and Ownership
1200(4)
Chapter 49 Electrocardiography
1204(24)
Electrical Cardiac Activity
1205(4)
The Electrocardiogram Machine
1209(3)
Performing Electrocardiography
1212(2)
Adjustments and Troubleshooting
1214(4)
Special Procedures
1218(10)
Chapter 50 Pulmonary Function
1228(17)
The Role of the Medical Assistant in Pulmonology
1229(1)
Pulmonary Disorders
1229(2)
Pulmonary Function Tests
1231(7)
Pulmonary Treatments
1238(7)
Chapter 51 Physical Therapy and Rehabilitation
1245(31)
The Therapeutic Team
1246(1)
Rehabilitation
1247(1)
Patient Assessment
1248(2)
Conditions Requiring Physical Therapy
1250(1)
Physical Therapy Methods
1250(10)
Adaptive Equipment and Devices
1260(11)
Diagnostic Testing
1271(1)
Complementary and Alternative Treatments
1272(4)
Chapter 52 Math for Pharmacology
1276(21)
Mathematics Review
1277(3)
Weights and Measures
1280(5)
Drug Calculations
1285(4)
Calculating Pediatric Dosages
1289(8)
Chapter 53 Pharmacology
1297(26)
Drug Names
1298(1)
Regulations and Standards
1299(1)
References
1299(1)
Drugs
1300(9)
Drug Abuse
1309(1)
Routes and Methods of Drug Administration
1310(5)
Medications and Pregnancy
1315(1)
Reading and Writing a Prescription
1316(2)
Abbreviations Used in Pharmacology
1318(5)
Chapter 54 Administering Medications
1323(35)
Medication Administration
1324(6)
Equipment for Administration by Injection
1330(5)
Safety Procedures: OSHA Standards
1335(1)
Charting Medication Administration
1336(1)
Intramuscular Injections
1336(3)
Subcutaneous Injections
1339(5)
Intradermal Injections
1344(1)
Intravenous Therapy
1345(5)
Immunizations
1350(8)
Chapter 55 Patient Education
1358(17)
The Patient Coach
1359(3)
Understanding and Developing Patient-Centered Education
1362(4)
Patient Coaching and Education: Meeting Patient Needs
1366(4)
Community Resources
1370(5)
Chapter 56 Nutrition
1375(28)
Nutrition Professionals
1376(3)
A Review: Digestion and Metabolism
1379(1)
Nutrients
1380(8)
A Healthy Diet and Lifestyle
1388(6)
Special Dietary Needs and Modifications
1394(9)
Chapter 57 Mental Health
1403(19)
Psychology
1404(1)
Psychologic Disorders
1404(4)
Substance Abuse Disorders
1408(2)
Treatments for Mental Disorders
1410(2)
Erikson's Developmental Stages of Life
1412(2)
Maslow's Hierarchy of Needs
1414(1)
Stress
1414(2)
Assisting the Patient Who has a Terminal Illness
1416(6)
Unit 5 Career Assistance
Chapter 58 Professionalism
1422(12)
Professional Skills in the Workplace
1423(1)
Workplace Communication
1424(1)
Critical Thinking
1425(1)
Teamwork
1426(2)
Managing Priorities
1428(2)
Changes in Technology
1430(1)
Professional Image
1430(1)
Lifelong Learning
1430(4)
Chapter 59 Externship and Career Opportunities
1434(21)
What is an Externship or Practicum?
1435(3)
The Job Search
1438(3)
The Resume
1441(5)
The Interview
1446(4)
What Does the Employer Want?
1450(5)
Appendix 1 Common Medical Abbreviations 1455(2)
Appendix 2 Glossary Of Word Parts 1457(6)
Glossary 1463(32)
Credits 1495(4)
Index 1499
NINA BEAMAN, ED.D., MSN, CNE (NLN), RN-BC (PMH), RNC.AWRC, CMA (AAMA)

Nina Beaman earned a Doctorate of Education, a Master's Degree in Nursing, and a Master's Degree in Health Psychology in addition to an Associate Degree in nursing, an Associate Degree in business, a Bachelor's Degree with Honors, and the Diplōme d'Etudes Franēaises from the University of Nice. She has been a Certified Medical Assistant (AAMA) since 1994 and participated actively on the local, state and national levels of the American Association of Medical Assistants. She is also a triply-certified Registered Nurse with certifications in Nursing Education, Psychiatric/Mental Health, and Ambulatory Womens Health. She completed her doctoral dissertation on Using Disaster Simulation to Promote Volunteerism in Medical Assisting Students. Nina is Dean of Nursing at Aspen University, but also teaches health care courses for Independence University and Fortis College. She owns a consulting firm, Positive Transitions, through which she provides crisis intervention, education, curriculum development, continuing education review, and violence prevention training. A popular speaker and author, she writes at her farm in the Shenandoah Valley of Virginia. In her spare time, she works as a forensic nurse consultant and disaster expert.

KRISTIANA D. ROUTH, RMA (AMT)

Kristiana D. Routh is a Registered Medical Assistant through American Medical Technologists. She has worked in the health care field for over 16 years and has a passion to see the field of medical assisting grow and develop. Her experience in medical assisting education includes teaching, curriculum development, working closely with accrediting bodies, and writing multiple textbook and supplemental resources for both instructors and students. Kristiana also owns her own business, Allied Health Consulting Services. Her business focuses on accreditation trends throughout health care, writing and developing educational content in the field of medical assisting, and project management services for physicians and health care facilities. Kristiana and her family live in Girard, Pennsylvania near beautiful Lake Erie.

LORRAINE M. PAPAZIAN-BOYCE, MS, CPC

Lorraine Papazian-Boyce is an award-winning author and instructor. She holds a Masters Degree in Health Systems Management and the Certified Professional Coder (CPC) credential from AAPC. She authored Pearsons Comprehensive Medical Coding: A Path to Success, which received the Most Promising New Textbook Award2016 from the Textbook and Academic Authors Association. She won the same award in 2014 for her text ICD-10-CM/PCS Coding: A Map to Success. She teaches health information management at the College for Health Care Professions. She was named Educator of the Year Instruction2011 by Career Education Corporation (CEC). Lorraine has over 30 years of experience in health care administration as a college instructor; office manager; owner of a medical billing and coding service; and management consultant to physicians, hospitals, and nursing homes. She has contributed to numerous textbooks and journals in the health professions and is a nationally known speaker. In her spare time, she enjoys boating, RVing, hiking, and working out.

RON MALY, M.A., RMA (AMT), DPhT (PTCB)

Ron Maly currently holds certifications as a RMA (AMT) and CPhT (PTCB). He obtained his B.S. degree in Biology, Natural Science and Pre-Med with a minor in Chemistry from Midland Lutheran College in Fremont, Nebraska in 1989. In 1991 he received his M.A. degree (with thesis) in Biology from the University of Nebraska at Omaha. The abstract from his thesis has been nationally published. In 1992 Ron was employed with Harris Laboratories (currently Celerion) in Lincoln, NE as a Chemist and later as a Validation Scientist. In his seven years with Harris Laboratories, Ron had numerous scientific papers on LC/MS/MS pharmaceutical-based research presented at national conferences. In 1999 Ron began working as a medical assistant/histotechnologist for a Mohs micrographic surgeon in Omaha, NE. During this time he also began working part-time as a pharmacy technician. From 2005 to 2016, Ron has held positions as a Pharmacy Technician Program Coordinator for Hamilton College/Kaplan University, Council Bluffs, IA; Medical Assisting Program Coordinator and Medical Billing and Coding Coordinator at the Omaha School of Massage and Healthcare of Herzing University, Omaha, NE; and Medical Assisting Program Coordinator and Interim Pharmacy Technician Program Coordinator for National American University, Bellevue, NE. Ron is currently employed with St. Elizabeth Hospital/CHI in Lincoln, NE as a pharmacy technician.

JAIME NGUYEN, MD, MPH, MS

Jaime Nguyen has more than 20 years of experience in education management, health care research and analysis, compliance, and medicine. She has managed several allied health care programs, including medical assisting, pharmacy technician, and patient care technician. Before entering the education field, she was the Medical Director and Chief Compliance Officer for a biopharmaceutical marketing and research company. Jaime was also a Public Health Analyst/Fellow in the Division of Medicine and Dentistry in the Department of Health and Human Services (HHS), where she conducted research and analysis on physician workforce issues. During this time, she also served on two federal advisory boards, Council on Graduate Medical Education (COGME) and the Advisory Committee on Training in Primary Care Medicine and Dentistry (ACTPCMD). Jaime has a Medical Degree, a Master in Public Health, and a Master of Science in Medicinal Chemistry. Her focus has been on global health and medicine and public health, and she has spent several years working in Israel, Ethiopia, and Indonesia on health care initiatives. Jaime has worked in family medicine in Madison, Tennessee and at the Allegheny County Health Departments STD Clinic in Pittsburgh, Pennsylvania. She is currently editing a textbook on health care administration.