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El. knyga: Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions

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  • Formatas: 224 pages
  • Serija: Perfect Phrases Series
  • Išleidimo metai: 29-Aug-2008
  • Leidėjas: McGraw-Hill Professional
  • Kalba: eng
  • ISBN-13: 9780071606202
Kitos knygos pagal šią temą:
Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office ConditionsDidesnis paveikslėlis
  • Formatas: 224 pages
  • Serija: Perfect Phrases Series
  • Išleidimo metai: 29-Aug-2008
  • Leidėjas: McGraw-Hill Professional
  • Kalba: eng
  • ISBN-13: 9780071606202
Kitos knygos pagal šią temą:

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The Right Phrase for Every Situation . . . Every Time

WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of stickycircumstances with coworkers, and leave you in control. If you’re asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you’ll have the best words for every situation, including:

  • Handling criticism and being heard criticizing
  • Picking up the ball when someone else has dropped it
  • Getting credit for your project when an associate takes the praise
  • Deflecting a flirtatious client or coworker

Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have “Perfect Phrases.”



The Right Phrase for Every Situation . . . Every Time

WNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you’re asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you’ll have the best words for every situation, including:

  • Handling criticism and being heard criticizing
  • Picking up the ball when someone else has dropped it
  • Getting credit for your project when an associate takes the praise
  • Deflecting a flirtatious client or coworker

Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations . . . when you have “Perfect Phrases.”

Part One: An Introduction to Difficult Situations at Work
Seven Determining Factors When Addressing Difficult Situations at Work
3(8)
Part Two: Embarrassing Situations at Work
A Personal E-Mail Reaches Someone Else
11(4)
A Personal E-Mail Reaches Almost Everyone Else
15(3)
You Send a Client a Proposal with a Different Client's Name in It
18(4)
Your Boss Overhears You Criticizing Something or Someone at Work
22(3)
You Were Criticizing Someone, Then Realized the Person May Have Heard
25(3)
You Hear a Coworker Criticizing You
28(4)
You Demand Payment from a Client Who, It Turns Out, Paid You Already
32(3)
You Emphasize a Point---Strongly and in Front of Lots of People---Then Immediately Discover You're Wrong
35(3)
You Provide Facts or Advice in a Report That Proves to Be Wrong
38(4)
You Accidentally---but Obviously---Burp, Groan, or Break Wind (It Does Happen)
42(3)
You Call a Person by the Wrong Name
45(8)
Part Three: In the Spotlight---(and Not Sure How You Got There)
You're in Front of a Group and Feel Utterly Incompetent---and Unprepared
53(4)
You Don't Have the Required Slides, Handouts, or Other Copy for Your Presentation
57(6)
You Need to Prolong a Meeting---or Reconvene One via E-Mail---on a Difficult Topic
63(5)
Your Colleagues Ask You to Address a Situation That You Know the Audience Won't Like
68(7)
An Employee Turns to You for Help When a Customer Starts Complaining---Loudly---in the Lobby of Your Business
75(2)
At a Meeting, Participants Ask You to Explain a Scandal That Occurred at Your Company
77(3)
A Newspaper Asks You to Discuss a Problem Confronting Your Industry
80(2)
You're the Point Person for a Problem or Other Difficult Situation---but You're Not Sure Why
82(11)
Part Four: When Personal Tragedies Flare Up at Work
A Colleague Is Diagnosed with a Serious Illness
93(4)
An Employee Must Take Leave Because of a Health Problem
97(6)
A Colleague's Partner or Parent Dies
103(3)
An Employee Must Miss Work Because a Parent or Child Is Sick and Requires Attention
106(3)
You Are Experiencing Personal Problems and Need Flexibility at Work
109(3)
You Must Leave Your Job for Personal Reasons but May Want to Return Eventually
112(9)
Part Five: In the Fire of Sabotage and Insubordination
A Constant Air of Passive-Aggressive Whining Undermines Team Morale and Energy
121(4)
Associates Try to Steal Your Project
125(3)
Your Company or Business Partners Are Lying to the Client About the Scope of Work So They Get More Business
128(2)
Service Providers Don't Supply What They Promised
130(3)
There's a Sudden Exodus of Employees to Your Competitor
133(3)
Your Company Gets Bought Out in a Hostile Situation
136(9)
Part Six: Pressure Cookers
Tight Deadline for a Project
145(4)
Sudden Deadline Because of Unexpected Problems
149(4)
Tight Deadline Because a Competitor Threatens to Launch a Product---or Open a New Business---Before You Do
153(2)
You Derail a Project and Must Explain to the Customer
155(3)
Because of New Requirements (Legal or Otherwise), You Must Redirect Your Employees, Your Paperwork, and Your Processes
158(7)
Part Seven: Difficult Financial Situations
Your Team Went Over Budget, and You Must Explain Why
165(3)
You Need Unexpected Funding
168(3)
You Learn Some of the Employees Are Stealing from the Company
171(5)
You Can't Sell to a Favored Client Because His Back Payments Are Long Overdue
176(3)
You Have to Delay Your Employees' and Contractors' Pay Because of Cash Flow Problems
179(3)
You Need to Ask Clients to Send Their Payments Early Because of Cash Flow Issues
182(3)
You Can't Make Ends Meet on Your Current Salary and Need to Push Hard for a Raise
185(8)
Part Eight: Relationship Quagmires
When Two Employees Are Having an Affair
193(4)
When You Receive Inappropriate Overtures from a Boss
197(4)
When a Coworker Comes On to You
201(3)
When a Client Bothers You or Your Employees through Lewd, Rude, or Other Inappropriate Behavior
204(6)
When an Employee Uses Inappropriate Materials or Accesses Adult Web Sites at Work
210
Susan Benjamin has brought communications issues to the nation for almost 20 years. Publications from the Wall Street Journal to the Chicago Tribune have featured Susan's novel approaches while her opinion pieces on language-related issues have appeared in USA Today, the Philadelphia Inquirer, the New York Daily News, Government Executive and countless others. Her books include Words at Work, Quick and Painless Business Writing, and Instant Marketing for Almost Free. As a consultant, she has trained countless employees on the most advantageous way of addressing difficult people and circumstances in the workplace; and has written numerous how-to sheets and style guides, as support.
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