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El. knyga: PMP Project Management Professional Exam Study Guide: 2021 Exam Update

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  • Formatas: EPUB+DRM
  • Serija: Sybex Study Guide
  • Išleidimo metai: 30-Sep-2020
  • Leidėjas: Sybex Inc.,U.S.
  • Kalba: eng
  • ISBN-13: 9781119659006
  • Formatas: EPUB+DRM
  • Serija: Sybex Study Guide
  • Išleidimo metai: 30-Sep-2020
  • Leidėjas: Sybex Inc.,U.S.
  • Kalba: eng
  • ISBN-13: 9781119659006

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Prepare for PMP certification exam success with this fully updated and comprehensive study guide

This study guide serves as a comprehensive resource for those who plan on taking the Project Management Professional (PMP) certification exam administered by PMI. The book helps you prepare for the exam, and it will continue to serve project managers as an on-the-job reference book.

The PMP Project Management Professional Exam Study Guide, Tenth Edition is fully updated to include recent changes to the exam. New content covers the integral role that Agile and other iterative practices have in project management. Updates also address the pivotal responsibilities of the project manager and the skill sets required for this position. The study guide was written to reflect the Project Management Process and Procedures found in the revised A Guide to the Project Management Body of Knowledge -- PMBOK® Guide, 6th Edition.

Well-known author and expert Kim Heldman, PMP, helps to prepare you for the exam with in-depth coverage of topics, concepts, and key terms. Learn more about the three main domain areas of people, process, and business environment, plus the predictive, agile, and hybrid approaches to project management.This guide is an effective learning aid that will take your understanding to the next level.

  • Provides comprehensive material, covering the complete exam outline
  • Lists chapter objectives and offers detailed discussions of these objectives
  • Reflects differences in project management environments and approaches
  • Effectively presents real world scenarios, project application sidebars, and chapter review questions

You’ll also connect to a beneficial, on-the-go resource: an interactive online learning environment and test bank. This environment includes an assessment test, chapter tests, practice exams, electronic flashcards, and a glossary of key terms. A thorough review is the best prep for a challenging certification exam. So, get ready with this essential PMP study guide.

Introduction xix
Assessment Test xxix
Answers to Assessment Test xlix
Chapter 1 Building the Foundation
1(48)
Establishing the Foundation
3(4)
Projects vs. Operations
4(2)
Project Characteristics
6(1)
What Is Project Management?
7(6)
Programs
8(1)
Portfolios
8(3)
Organizational Project Management
11(1)
Project Management Offices
11(2)
Understanding How Projects Come About
13(4)
Needs and Demands and Other Factors That Lead to Project Creation
14(3)
Skills Every Good Project Manager Needs
17(5)
Technical Project Management Skills
18(1)
Business Management and Strategic Skills
18(1)
Communication Skills
19(1)
Organizational and Planning Skills
19(1)
Conflict Management Skills
20(1)
Negotiation and Influencing Skills
20(1)
Leadership Skills
21(1)
Team-Building and Motivating Skills
21(1)
Role of a Project Manager
22(1)
Understanding Project Management Process Groups
22(6)
Determining a Project Methodology or Approach
28(11)
Life Cycle Categories
29(1)
Predictive Life Cycle Methodology
30(3)
Agile Methodologies
33(5)
Hybrid
38(1)
Project Life Cycles
38(1)
Understanding How This Applies to Your Next Project
39(1)
Summary
40(1)
Exam Essentials
41(2)
Review Questions
43(6)
Chapter 2 Assessing Project Needs
49(54)
Exploring the Project Management Knowledge Areas
51(13)
Project Integration Management
53(3)
Project Scope Management
56(1)
Project Schedule Management
57(1)
Project Cost Management
58(1)
Project Quality Management
59(1)
Project Resource Management
59(1)
Project Communications Management
60(2)
Project Risk Management
62(1)
Project Procurement Management
62(1)
Project Stakeholder Management
63(1)
Assessing Project Viability
64(9)
Using Project Selection Methods
65(8)
Assessing Project Needs and Creating the Project Charter
73(9)
Enterprise Environmental Factors
78(1)
Organizational Process Assets
78(3)
Tools and Techniques
81(1)
Formalizing and Publishing the Project Charter
82(6)
Pulling the Project Charter Together
83(1)
Key Stakeholders
84(3)
Project Charter Sign-Off
87(1)
Maintaining Project Artifacts
88(1)
Introducing the Kitchen Heaven Project Case Study
89(4)
Understanding How This Applies to Your Next Project
93(1)
Summary
94(2)
Exam Essentials
96(2)
Review Questions
98(5)
Chapter 3 Delivering Business Value
103(58)
Understanding Organizational Structures
106(17)
Functional Organizations
108(4)
Project-Oriented Organizations
112(2)
Matrix Organizations
114(4)
Other Organizational Structures
118(1)
PMO
118(1)
PMO in an Agile Environment
119(2)
Project-Based Organizations
121(1)
Influences of Organizational Structure on Agile Methodologies
122(1)
Identifying Stakeholders
123(14)
Discovering Stakeholders
124(2)
Stakeholder Analysis
126(1)
Categorizing Stakeholders
127(7)
Stakeholder Register
134(1)
Stakeholders on an Agile Project
135(2)
Six Sigma Adaptive Methodology
137(3)
Delivering Business Value
140(11)
Business Value Network
142(1)
Assessing Business Value
143(2)
Delivering Business Value Incrementally
145(2)
Examining Business Value
147(1)
Subdividing Project Tasks
148(3)
Understanding How This Applies to Your Next Project
151(1)
Summary
152(1)
Exam Essentials
153(2)
Review Questions
155(6)
Chapter 4 Developing the Project Scope
161(68)
Developing the Project Management Plan
164(9)
Project Complexity
168(1)
Data Gathering and Interpersonal Skills
168(1)
Documenting the Project Management Plan
169(3)
Documenting the Project Management Plan Using a Predictive Methodology
172(1)
Plan Scope Management
173(5)
Alternatives Analysis
175(2)
Documenting the Scope Management Plan
177(1)
Documenting the Requirements Management Plan
178(1)
Collecting Requirements
178(14)
Gathering Documents for the Collect Requirements Process
180(5)
Gathering and Documenting Requirements
185(4)
Finalizing Requirements
189(3)
Defining Scope
192(9)
Writing the Project Scope Statement
194(5)
Managing the Product Backlog
199(2)
Creating the Work Breakdown Structure
201(15)
Decomposing the Deliverables
202(1)
Constructing the WBS
203(8)
Backlog
211(1)
Finalizing the WBS
212(4)
Understanding How This Applies to Your Next Project
216(2)
Summary
218(1)
Exam Essentials
219(2)
Review Questions
221(8)
Chapter 5 Creating the Project Schedule
229(68)
Creating the Schedule Management Plan
232(1)
Defining Activities
233(2)
Creating the Activity List
234(1)
Breaking Down User Stories
235(2)
Understanding the Sequence Activities Process
237(7)
Precedence Diagramming and Leads and Lags
238(5)
Project Management Information System
243(1)
Project Schedule Network Diagrams
243(1)
Estimating Activity Resources
244(3)
How to Estimate Activity Resources
245(1)
Documenting Resource Requirements
246(1)
Estimating Resources in an Adaptive Methodology
247(1)
Estimating Activity Durations
247(10)
Project Calendars and Other Considerations
248(1)
Estimating Techniques
249(4)
Duration Estimates
253(2)
Estimating Activity Durations Using Adaptive Methodologies
255(2)
Developing the Project Schedule
257(20)
Gather Documents to Assist in Developing the Schedule
257(1)
Developing the Project Schedule
258(14)
Project Schedule and the Schedule Baseline
272(5)
Using a Kanban Board and Scrum Board
277(9)
Scrum Board
279(1)
Combining Techniques
280(1)
Agile Release Planning
281(1)
Applying Process Groups in an Agile Approach
281(5)
Understanding How This Applies to Your Next Project
286(1)
Summary
287(2)
Exam Essentials
289(2)
Review Questions
291(6)
Chapter 6 Developing the Project Budget and Engaging Stakeholders
297(62)
Creating the Cost Management Plan
300(3)
Performing Plan Cost Management
301(1)
Creating the Cost Management Plan
302(1)
Estimating Costs
303(8)
Estimating Techniques
307(1)
Estimating Costs for an Agile Project
308(1)
Creating the Cost Estimates
309(2)
Establishing the Cost Baseline
311(7)
Techniques for Developing the Project Budget
313(1)
Developing the Cost Baseline
314(4)
Understanding Stakeholders
318(5)
Analyzing Stakeholders
319(1)
Stakeholder Engagement Plan
320(1)
Mentoring Stakeholders
321(1)
Engaging Stakeholders in an Adaptive Methodology
322(1)
Communicating the Plan
323(12)
Planning Communications
324(1)
Determining Communication Needs
325(6)
Documenting the Communications Management Plan
331(2)
Communicating on an Agile Team
333(2)
A Closer Look at Adaptive Methodologies
335(13)
Other Methodologies
340(5)
Combining Methodologies
345(3)
Understanding How This Applies to Your Next Project
348(1)
Summary
349(2)
Exam Essentials
351(2)
Review Questions
353(6)
Chapter 7 Identifying Project Risks
359(64)
Understanding Risk
361(1)
Creating the Risk Management Plan
362(10)
Risk Attitude
363(1)
Conducting Risk Meetings
364(2)
Documenting the Risk Management Plan
366(6)
Identifying Potential Risks
372(9)
Data Gathering and Data Analysis Techniques for Identifying Risks
374(4)
Documenting the Risk Register
378(2)
Identifying Risks Using an Agile Approach
380(1)
Analyzing Risks Using Qualitative Techniques
381(10)
Performing Qualitative Risk Analysis
382(8)
Ranking Risks in the Risk Register
390(1)
Quantifying Risk
391(7)
Performing Quantitative Risk Analysis
392(5)
Updating the Risk Report
397(1)
Developing a Risk Response Plan
398(9)
Strategies for Creating Risk Responses
399(5)
Documenting the Risk Responses Plan
404(3)
Assessing Risks Using an Agile Approach
407(2)
Planning for Project Compliance
409(4)
Understanding How This Applies to Your Next Project
413(1)
Summary
414(1)
Exam Essentials
415(2)
Review Questions
417(6)
Chapter 8 Planning and Procuring Resources
423(68)
Procurement Planning
425(20)
Gathering Documents for the Procurement Management Plan
427(6)
Source Selection Criteria
433(2)
Procurement Management Plan
435(7)
Procurements in an Agile Environment
442(3)
Developing the Resource Management Plan
445(11)
Understanding Enterprise Environmental Factors
446(2)
Using Data Representation Techniques for Plan Resource Management
448(3)
Documenting the Resource Management Plan
451(4)
Resources on an Agile Project
455(1)
Quality Planning
456(13)
Preparing for Quality
457(1)
Developing the Quality Management Plan
458(8)
Documenting the Quality Management Plan
466(2)
Quality Planning for Agile Projects
468(1)
Project Planning Using Agile Methodologies
469(1)
Bringing It All Together
470(10)
Choosing a Life Cycle Methodology
473(7)
Understanding How This Applies to Your Next Project
480(1)
Summary
481(1)
Exam Essentials
482(3)
Review Questions
485(6)
Chapter 9 Developing the Project Team
491(68)
Directing and Managing Project Work
494(16)
Direct and Manage Project Work Inputs
496(3)
Project Management Information System
499(1)
Deliverables and Work Performance Data
499(5)
Directing Project Work on Agile Projects
504(4)
Executing Practices for Delivering Project Work
508(2)
Acquiring the Project Team and Project Resources
510(7)
The Resource Management Plan
510(1)
Techniques for Acquiring Resources
511(4)
Project Team Assignments
515(2)
Developing the Project Team
517(26)
Generational Diversity
518(2)
Tools and Techniques to Develop the Team
520(16)
Developing Agile Teams
536(3)
Team Performance Assessments
539(4)
Managing Project Teams
543(4)
Emotional Intelligence and Other Tools for Managing Teams
543(2)
Lessons Learned Managing Teams
545(2)
Understanding How This Applies to Your Next Project
547(1)
Summary
548(2)
Exam Essentials
550(2)
Review Questions
552(7)
Chapter 10 Sharing Information
559(60)
Implementing Risk Responses
563(1)
Conducting Procurements
563(11)
Evaluating Proposals
564(7)
Creating Procurement Agreements
571(2)
Conducting Procurements on Agile Projects
573(1)
Laying Out Quality Assurance Procedures
574(8)
Managing Quality with Data and Audits
575(5)
Quality Reports and Test and Evaluation Documents
580(1)
Conducting Quality Assessments on an Agile Project
581(1)
Managing Project Knowledge
582(2)
Knowledge Management
583(1)
Information Management
583(1)
Managing Project Artifacts
583(1)
Managing Project Information
584(13)
Communication and Conflict Resolution Skills
585(9)
Project Communications and Elements of Communicating
594(2)
Communicating on Agile Projects
596(1)
Managing Stakeholder Engagement
597(2)
Observing and Conversing
598(1)
Agile Frameworks
599(7)
Agile Methodologies or Frameworks
600(1)
Scaling Frameworks
601(5)
Understanding How This Applies to Your Next Project
606(1)
Summary
607(1)
Exam Essentials
608(3)
Review Questions
611(8)
Chapter 11 Measuring and Controlling Project Performance
619(64)
Monitoring and Controlling Project Work
624(3)
Forecasting Methods
625(1)
Work Performance Reports
626(1)
Controlling Procurements
627(9)
Procurement Documents and Approved Change Requests
629(2)
Monitoring Vendor Performance
631(1)
Closing Out Procurements
632(4)
Monitoring Communications
636(6)
Documents to Help Monitor Communications
637(1)
Monitoring Communications with Meetings
637(2)
Work Performance Information
639(3)
Performing Integrated Change Control
642(12)
How Change Occurs
643(1)
Change Control Concerns
644(1)
Configuration Control
645(1)
Change Control System
646(4)
Approved Change Requests
650(1)
Changes in the Business Environment
651(3)
Monitoring Stakeholder Engagement
654(1)
Controlling Resources
654(1)
Utilizing Control Quality Techniques
655(9)
Control Quality Tools and Techniques
656(8)
Verifying Deliverables
664(1)
Monitoring and Controlling Risk
664(4)
Monitor Risks Analysis and Meetings
666(1)
Monitor Risks Updates
667(1)
Monitoring Project Management Integrations
668(3)
Understanding How This Applies to Your Next Project
671(1)
Summary
672(2)
Exam Essentials
674(2)
Review Questions
676(7)
Chapter 12 Controlling Work Results and Closing Out the Project
683(74)
Controlling Cost Changes
686(16)
Earned Value Analysis
687(2)
Variance Analysis
689(3)
Trend Analysis
692(5)
To-Complete Performance Index
697(3)
Earned Value Measures on Agile Projects
700(2)
Monitoring and Controlling Schedule Changes
702(5)
Burndown and Burnup Charts
703(2)
Performance Reviews
705(1)
Changes to the Schedule
706(1)
Validating Project Scope
707(1)
Controlling Scope
708(2)
Measuring Work Results on Agile Projects
710(3)
Formulating Project Closeout
713(4)
Characteristics of Closing
713(1)
Project Endings
714(3)
Closing Out the Project
717(6)
Administrative Closure Procedures
718(1)
Regression Analysis
719(1)
Close Project or Phase Final Report
719(4)
Closing Out the Procurements
723(1)
Closing Out an Agile Project
724(1)
Celebrate!
725(1)
Releasing Project Team Members
725(1)
Balancing Stakeholders' Interests at Project Close
725(2)
Competing Needs
726(1)
Dealing with Issues and Problems
727(1)
Balancing Constraints
727(1)
Professional Responsibility
727(12)
Responsibility
728(3)
Respect
731(3)
Fairness
734(3)
Honesty
737(2)
Role Delineation Study
739(1)
Applying Professional Knowledge
739(7)
Project Management Knowledge
740(1)
Education Providers
740(1)
Industry Knowledge
740(6)
Understanding How This Applies to Your Next Project
746(2)
Summary
748(2)
Exam Essentials
750(2)
Review Questions
752(5)
Appendices
757(2)
Appendix A Answers to Review Questions
759(22)
Chapter 1 Building the Foundation
760(1)
Chapter 2 Assessing Project Needs
761(2)
Chapter 3 Delivering Business Value
763(2)
Chapter 4 Developing the Project Scope
765(2)
Chapter 5 Creating the Project Schedule
767(1)
Chapter 6 Developing the Project Budget and Engaging Stakeholders
768(2)
Chapter 7 Identifying Project Risks
770(1)
Chapter 8 Planning and Procuring Resources
771(2)
Chapter 9 Developing the Project Team
773(2)
Chapter 10 Sharing Information
775(1)
Chapter 11 Measuring and Controlling Project Performance
776(2)
Chapter 12 Controlling Work Results and Closing Out the Project
778(3)
Appendix B Process Inputs and Outputs
781(58)
Initiating Processes
782(2)
Planning Processes
784(23)
Executing Processes
807(14)
Monitoring and Controlling Processes
821(15)
Closing Processes
836(3)
Index 839
ABOUT THE AUTHOR

KIM HELDMAN, PMP®, is Senior Manager, IT/Chief Information Officer for the Regional Transportation District in Denver, Colorado, where she oversees an IT portfolio of projects that range from those small in scope and budget to multimillion-dollar, multiyear projects. Kim has more than 25 years of experience in IT project management, resource planning, budgeting, project prioritization, and strategic and tactical planning. Most of the real-world scenarios in this Study Guide are based on her actual experiences on the job. Visit her website at www.kimheldman.com.