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El. knyga: Practical Guide to Facilities Management

  • Formatas: 288 pages
  • Išleidimo metai: 15-Aug-2016
  • Leidėjas: Whittles Publishing
  • Kalba: eng
  • ISBN-13: 9781849952682
Kitos knygos pagal šią temą:
  • Formatas: 288 pages
  • Išleidimo metai: 15-Aug-2016
  • Leidėjas: Whittles Publishing
  • Kalba: eng
  • ISBN-13: 9781849952682
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This book provides a readily accessible and practical guide to the increasingly important subject of facilities management. It shows the formal basis for the complex and constantly moving requirements of FM and recognises that it is becoming more vital in its role of enabling the core business of a company to function effectively and is fast becoming a methodology for affecting and influencing the profitability of most organisations. Based upon the author's many years of experience, A Practical Guide to Facilities Management gives an overview of most FM theories and applies them in the workplace. It is a thought-provoking approach to FM practice and illustrates what the author has found to work. Throughout the text thematic graphics are used to present helpful tips, key action points, things to avoid and key elements of theory. An aide memoire summarises each chapter to help assimilation of the key parameters. The modern challenges of FM mean that more and more managers need to be innovators and to do more with less. This book will facilitate that process.In addition, it provides useful tips on the issue of sustainability and how a company can profitably benefit by FM actions in this area.

Recenzijos

'Drawing on his own experience day-to-day FM experiences, the author takes a practical rather than academic approach to the multiple challenges and constantly moving requirements facing facilities managers. ...is an easy read and provides a quick overview of some FM related topics... ...it has relevance for students and junior facilities managers'. FMANZ Newsletter 'The detail is bullet point and easy on the reader... I did find myself easily captured by the book and did take out some good points... ...a great read...' Building Engineer

List of theory and information slots
xiii
Abbreviations used xv
Chapter 1 Getting started
1(14)
What is Facilities Management?
1(1)
The value of experience
2(2)
The trainee
4(1)
Aims and objectives: setting out your stall
5(9)
Identify
5(1)
Evaluate
5(5)
Plan
10(2)
Action
12(1)
Review
13(1)
Getting started
14(1)
Chapter 2 The basics
15(12)
Tools of the trade
15(4)
Computer systems and software
15(1)
Phones
16(1)
Administration structure
16(2)
Networking
18(1)
Being a "newbie"
19(2)
Having a clear out
19(1)
The quick fix
20(1)
Understanding your portfolio
21(6)
Physical assets
22(2)
Understanding your service and how it fits onto your site
24(3)
Chapter 3 Managing people: staff and customers
27(32)
Managing your staff
27(10)
Choose your staff well: recruitment
28(2)
Communication with your staff
30(3)
Find out what makes them tick
33(1)
"Dangle the carrot"
34(3)
Review
37(1)
What about you?
37(3)
Are you up to the job? The S curve and learning cycles
37(2)
Your training
39(1)
Do you have the necessary support structure?
39(1)
Are you adequately resourced?
39(1)
Teamwork: what makes a good team?
40(2)
Staff training
42(8)
Ability of staff to undertake their duties effectively
42(1)
People must want to progress
43(1)
Creation of stability and succession
44(1)
Ability to meet legislative requirements
45(1)
Ability to overlap services
45(1)
How do you get staff to undertake training?
45(1)
Rewarding progress
46(3)
Fair and equal pay and training
49(1)
Customer service
50(9)
Creating a good impression
50(1)
Providing good customer service
51(4)
Practising what you preach
55(1)
Development of customer services
55(4)
Chapter 4 Policies, strategies, procedures, risks and liabilities
59(43)
Policies
59(2)
Strategies
61(3)
What is a strategy?
61(1)
What are the key points of a strategy?
62(2)
Procedures
64(1)
Guidance notes
65(1)
Forms
66(1)
Administrative flow
66(1)
Monitoring and managing
67(4)
What are you managing and monitoring?
68(1)
Where are you are managing and monitoring?
68(1)
When will you manage and monitor?
69(1)
How will you manage and monitor?
70(1)
Why are you managing and monitoring?
71(1)
Quality management
71(6)
What is "quality"?
72(1)
What is quality management?
73(2)
Bench-marking
75(1)
Why is quality so important?
76(1)
Risks and liability
77(7)
What is compliance?
77(1)
Statutory requirements
78(6)
Risks with new builds and defect periods
84(7)
User requirements
87(1)
Heating systems
87(1)
Fire legislation
88(3)
Emergency procedures
91(1)
Risks to property
91(11)
Building maintenance
92(5)
Staff
97(2)
Financial risks
99(2)
Making mistakes
101(1)
Chapter 5 Outsourcing of services or in-house staff?
102(22)
Reasons to outsource services
102(4)
Does the service work?
102(1)
Does the service fit the requirements of the site?
103(1)
Is the service financially sound?
103(1)
Is there a sound reason for change?
104(1)
Service drift
104(2)
Outsourcing: advantages and disadvantages
106(3)
Advantages of outsourcing
108(1)
Disadvantages of outsourcing
108(1)
Specifications
109(3)
Types of specification
110(2)
Risk
112(1)
The education sector: the "learner experience" and outsourcing
113(1)
Working with contractors
114(6)
Choosing your contractors
115(1)
Performance and review
116(1)
Quality
116(2)
Waste
118(1)
Health and safety
119(1)
Contractor files
120(1)
Procurement routes for FM
120(4)
Chapter 6 In-house teams
124(28)
Maintenance team
124(5)
Specialisms
125(1)
Workload
125(2)
Performance
127(1)
Contracting in or out?
128(1)
Site supervision team
129(5)
Timing of service
131(1)
Integration
131(1)
Safety and security
132(1)
Resourcing
132(1)
Core times and resourcing
133(1)
The "friendly" service
134(1)
Helpdesk team
134(6)
The hub for your department
135(1)
The place to report defects or problems
135(1)
Customer service department
136(1)
Audit department
136(1)
Helpdesk software specification
137(1)
System requirements
138(2)
Post team
140(2)
Deliveries out to departments
140(1)
Parcels and deliveries
141(1)
Cleaning team
142(4)
Timing
142(2)
Supervision
144(1)
The "poisoned chalice"
144(1)
Value added: sustainability and security
145(1)
Consumables
146(1)
Security team
146(6)
Safeguarding
147(1)
Intruders
147(1)
Drugs and alcohol
148(1)
Closed-circuit television
149(1)
Patrols
149(1)
Statistics
150(2)
Chapter 7 Maintenance Including new builds and space management
152(17)
Types of maintenance
152(6)
Reactive maintenance
152(2)
Planned maintenance
154(1)
Planned preventative maintenance
155(3)
Planned programme and planned survey
158(3)
What is a planned survey document?
158(3)
Planned programme
161(1)
Space management
161(2)
New builds and maintenance
163(6)
Pre-build
163(1)
Heating
164(2)
Ventilation and chilling/cooling
166(1)
Electricity use and new technologies
167(1)
Disputes
167(2)
Chapter 8 Sustainability, use of resources and sustainable technologies
169(29)
What is sustainability?
169(2)
Improving the sustainability of your organisation
171(3)
Identification of resources used
171(1)
Conversion of resource use into a carbon footprint
172(1)
Setting bench-marks and targets
172(1)
Setting future targets
173(1)
Reporting progress and reviewing results
173(1)
Sustainability: a whole organisation approach
174(2)
Determining your carbon footprint
176(6)
Carbon emissions from transport
177(1)
Carbon emissions from waste disposal
177(1)
Water usage
178(1)
Carbon emissions and procurement
179(1)
Your "Carbon Team"
180(1)
Organisational buy-in
181(1)
Your carbon plan
181(1)
Sustainable technologies
182(9)
Ground source heat pumps
183(1)
Air source heat pumps
184(1)
Biomass boilers
184(1)
Solar thermal panels
185(2)
Photovoltaic panels
187(2)
Wind generation
189(1)
Voltage optimisation
189(1)
Grey water
190(1)
Building Management Systems
190(1)
Installing sustainable technologies
191(1)
Utilities
191(4)
Establishing your base load
192(1)
Procurement of electricity
192(2)
Control of utilities
194(1)
Educating the occupants of buildings
195(3)
Chapter 9 Waste and how to deal with it
198(9)
What is waste?
198(1)
Paper waste
198(4)
Sources of paper
199(1)
Cost of paper copies
200(1)
Waste paper
201(1)
Food waste
202(1)
Specialist waste
203(3)
Batteries and toner cartridges
203(1)
Oil waste
204(1)
Fluorescent tubes
204(1)
Radioactive sources
205(1)
Building waste
206(1)
Chapter 10 Fleet management
207(6)
Drivers and licences
207(3)
Drivers' hours
209(1)
Vehicles
210(3)
Key control
210(1)
Logging Journeys
210(1)
Trackers
211(1)
Fuel cards
211(1)
Capital purchases
211(2)
Appendix 1 Strategic objectives and operational targets for a typical college 213(32)
Appendix 2 Management strategy for heating and ventilation in a college environment 245(10)
Appendix 3 Health and safety rules for contractors 255(11)
Appendix 4 Sustainability policy 266(3)
Appendix 5 Dealing with bomb threats 269(4)
Appendix 6 Preliminaries and conditions 273(10)
Appendix 7 Strategy for helpdesk 283(4)
Appendix 8 Strategy for operations and maintenance 287(2)
Appendix 9 Service level agreements 289(2)
Appendix 10 Cleaning specification 291(16)
Appendix 11 Grounds maintenance specification for a college 307(9)
Appendix 12 Health, safety and environment questionnaire 316(6)
References 322(3)
Index 325