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vii | |
Foreword |
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viii | |
Preface |
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ix | |
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xi | |
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1 | (44) |
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3 | (9) |
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4 | (4) |
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8 | (2) |
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Useful websites for How to use this workbook |
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10 | (2) |
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12 | (14) |
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The practice and links to other organisations |
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12 | (3) |
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Review of your current situation |
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14 | (1) |
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National initiatives that have an impact on the practice |
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15 | (1) |
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15 | (1) |
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Quality and Outcome Framework (QOF) |
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16 | (1) |
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17 | (3) |
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National Institute of Clinical Excellence |
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20 | (1) |
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National Service Frameworks |
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20 | (2) |
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22 | (1) |
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22 | (3) |
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Useful websites for The practice |
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25 | (1) |
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26 | (11) |
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26 | (1) |
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The Patient Advice and Liaison Service (PALS) and your practice |
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27 | (1) |
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28 | (2) |
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Using complaints to improve practice |
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30 | (1) |
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New NHS complaint procedure (2004) |
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31 | (3) |
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Useful websites for The patient |
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34 | (3) |
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The primary health care team |
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37 | (8) |
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The GP's perspective -- counting the `beans' |
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37 | (3) |
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The practice nurses' perspective |
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40 | (3) |
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Useful websites for The primary health care team |
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43 | (2) |
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PART 2: WHERE DO WE START |
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45 | (90) |
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The practice professional development plan |
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47 | (26) |
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The practice professional development plan (PPDP) |
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47 | (1) |
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The personal development plan (PDP) |
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47 | (1) |
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What are the best ways to learn? |
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48 | (1) |
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The use of portfolios in learning |
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48 | (4) |
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49 | (3) |
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Local delivery plans and health needs assessment |
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52 | (21) |
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Creating a profile of your practice population |
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54 | (2) |
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Key features of your practice population |
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56 | (2) |
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Identification of top health problems in your practice |
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58 | (4) |
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62 | (2) |
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64 | (4) |
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68 | (3) |
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71 | (2) |
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Developing the primary health care team |
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73 | (10) |
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Primary health care teams (PHCTs) |
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73 | (1) |
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How to get the most from the PHCT? |
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73 | (1) |
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74 | (1) |
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74 | (1) |
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74 | (2) |
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75 | (1) |
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Ground rules for away days |
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76 | (1) |
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76 | (1) |
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Tips on running small groups |
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77 | (1) |
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77 | (2) |
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79 | (1) |
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Developing learning profiles for PHCTs |
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80 | (1) |
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The Learning Styles Helper's Guide |
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80 | (1) |
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80 | (1) |
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81 | (1) |
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81 | (1) |
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81 | (2) |
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Reflecting on learning style questionnaire |
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82 | (1) |
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Skill mix of the primary health care team |
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83 | (10) |
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83 | (9) |
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Individual skills assessment (clinical) |
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84 | (2) |
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Individual skills assessment (non-clinical team members) |
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86 | (2) |
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88 | (4) |
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Useful websites for Skill mix of the primary health care team |
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92 | (1) |
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93 | (14) |
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93 | (4) |
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97 | (6) |
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The heinz medical practice: formal record of staff appraisal |
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100 | (3) |
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103 | (3) |
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Useful websites for Appraisal |
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106 | (1) |
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107 | (24) |
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Research and development (R & D) in primary care |
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107 | (1) |
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Using evidence in the management of common diseases |
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108 | (5) |
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Using evidence in the management of common diseases |
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111 | (2) |
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113 | (1) |
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Significant-event auditing (SEA) |
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114 | (8) |
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Recording a significant event |
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117 | (1) |
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118 | (1) |
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Heinz medical practice -- recording a significant event |
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119 | (2) |
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Minutes of significant event audit meeting -- heinz medical practice |
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121 | (1) |
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122 | (2) |
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Prescribing analysis and cost (PACT) prescribing |
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124 | (4) |
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The practice prescribing costs for the last quarter |
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126 | (2) |
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Performance indicators -- thinking beyond the numbers |
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128 | (2) |
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Useful websites for Audit and research |
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130 | (1) |
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The practice professional development plan (PPDP) |
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131 | (4) |
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131 | (4) |
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Practice professional development plan -- the heinz medical practice |
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132 | (3) |
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PART 3: PERSONAL DEVELOPMENT PLAN |
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135 | (56) |
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Framework for personal development plans (PDP) |
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137 | (7) |
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137 | (5) |
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138 | (2) |
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140 | (2) |
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The self-audit and personal SCOT analysis |
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142 | (2) |
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Methods of identifying educational needs |
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144 | (30) |
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144 | (6) |
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Discovery page -- sticky moments |
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146 | (2) |
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Identification of educational needs |
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148 | (2) |
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150 | (1) |
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Phased evaluation plan (PEP) |
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150 | (1) |
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Phased Evaluation Programme -- Question Bank (PEP-QB) |
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151 | (1) |
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151 | (2) |
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153 | (1) |
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154 | (1) |
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Conflict in the consultation -- data entry vs caring |
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155 | (3) |
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158 | (4) |
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160 | (2) |
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Delegation skills checklist |
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162 | (1) |
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162 | (11) |
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Managing performance distractors self-evaluation |
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164 | (2) |
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The work of general practice -- questionnaire |
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166 | (7) |
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Useful websites for Methods of identifying educational needs |
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173 | (1) |
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Meeting educational and developmental needs |
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174 | (13) |
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174 | (1) |
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Learning skills -- getting the most out of your learning |
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174 | (1) |
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175 | (1) |
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175 | (1) |
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176 | (1) |
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176 | (1) |
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176 | (1) |
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177 | (1) |
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Self-directed learning groups |
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178 | (1) |
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178 | (1) |
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Higher professional education (HPE) |
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179 | (1) |
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180 | (2) |
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GPs with special interest (GPSIs) |
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182 | (1) |
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182 | (1) |
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GP retainer and flexible career schemes |
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183 | (2) |
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185 | (1) |
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For the more adventurous . . . career breaks |
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185 | (1) |
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Useful websites for Meeting educational and developmental needs |
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186 | (1) |
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Personal development plan |
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187 | (4) |
Appendix 1: Confidentiality declaration |
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191 | (1) |
Appendix 2: Websites |
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192 | (7) |
References and further reading |
|
199 | (2) |
Index |
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201 | |