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ix | |
Preface |
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xiii | |
Acknowledgments |
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xvii | |
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xix | |
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Chapter 1 Introduction to Reference Service |
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1 | (24) |
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1 | (2) |
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History and Overview of Reference Services for Youth in America |
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3 | (9) |
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Types of Reference Service Transactions |
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12 | (4) |
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16 | (3) |
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19 | (3) |
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22 | (1) |
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22 | (1) |
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22 | (1) |
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References and Further Readings |
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23 | (2) |
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Chapter 2 Providing Reference Service as a Developmentally Appropriate Practice |
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25 | (24) |
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25 | (1) |
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Developmentally Appropriate Practice |
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26 | (2) |
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28 | (5) |
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33 | (11) |
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44 | (1) |
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45 | (1) |
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46 | (1) |
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46 | (1) |
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References and Further Readings |
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46 | (3) |
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Chapter 3 Providing Reference Service to Youth with Special Needs |
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49 | (26) |
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49 | (1) |
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Laws Affecting Library Services to Individuals with Disabilities |
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50 | (2) |
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Categories of Disabilities |
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52 | (2) |
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Strategies for the Librarian to Employ While Providing Reference Service |
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54 | (12) |
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Overview of Available Assistive Technology (Software and Hardware) |
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66 | (6) |
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72 | (1) |
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73 | (1) |
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73 | (1) |
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References and Further Readings |
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73 | (2) |
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Chapter 4 Communication in Reference Service |
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75 | (16) |
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75 | (1) |
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Development of Good Communication Skills |
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75 | (3) |
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78 | (2) |
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80 | (1) |
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80 | (3) |
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83 | (2) |
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Assessment and Guidelines |
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85 | (1) |
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85 | (1) |
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85 | (1) |
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85 | (3) |
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References and Further Readings |
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88 | (3) |
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Chapter 5 Information Literacy in Reference Work |
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91 | (28) |
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91 | (1) |
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Organization of Information |
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92 | (3) |
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95 | (1) |
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AASL and ACRL Standards for Working with Children and Young Adults |
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96 | (2) |
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YALSA and RUSA Guidelines for Library Services to Teens, Ages 12--18 |
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98 | (1) |
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Information Literacy Models |
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99 | (2) |
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Information Literacy Instruction |
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101 | (11) |
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Assessment of Information Literacy Skills |
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112 | (3) |
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115 | (1) |
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115 | (1) |
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116 | (1) |
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References and Further Readings |
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116 | (3) |
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Chapter 6 Developing a Core Reference Collection |
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119 | (40) |
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119 | (1) |
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Reference Collection Development Principles |
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119 | (4) |
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123 | (4) |
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127 | (6) |
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Types of Reference Sources |
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133 | (11) |
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Evaluating Reference Materials and Informational Nonfiction Books |
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144 | (2) |
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Selecting Nonfiction Series Titles |
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146 | (1) |
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Selection and Use of Audiovisual Materials in Reference Services |
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146 | (5) |
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151 | (3) |
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154 | (1) |
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154 | (1) |
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155 | (1) |
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References and Further Readings |
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155 | (4) |
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Chapter 7 Using Online Reference Resources |
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159 | (32) |
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159 | (2) |
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Digital Reference Services |
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161 | (1) |
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161 | (1) |
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162 | (14) |
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176 | (6) |
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182 | (3) |
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185 | (1) |
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185 | (1) |
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186 | (1) |
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References and Further Readings |
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187 | (4) |
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Chapter 8 Government Resources for Youth |
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191 | (34) |
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191 | (1) |
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History of Government Publication |
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192 | (2) |
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Using Government Resources with Children |
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194 | (1) |
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Online Government Resources to Use with Children |
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195 | (13) |
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Twenty Terrific Online Government Resources |
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208 | (12) |
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220 | (2) |
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222 | (1) |
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222 | (1) |
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References and Further Readings |
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222 | (3) |
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Chapter 9 Evaluation and Marketing of Reference Service |
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225 | (28) |
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225 | (1) |
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Evaluation of Reference Services |
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226 | (13) |
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Planning for the Evaluation of the Librarian |
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239 | (3) |
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Marketing Reference Services |
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242 | (6) |
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Online Evaluation Resources |
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248 | (1) |
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Online Marketing Resources |
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249 | (1) |
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250 | (1) |
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250 | (1) |
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250 | (1) |
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References and Further Readings |
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251 | (2) |
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Chapter 10 Managing Reference Services |
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253 | (40) |
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253 | (2) |
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255 | (1) |
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255 | (2) |
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257 | (9) |
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Ethical Considerations in Reference Work |
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266 | (7) |
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Future of Reference Service |
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273 | (1) |
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274 | (1) |
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275 | (1) |
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275 | (1) |
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References and Further Readings |
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276 | (1) |
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Core Reference Collections |
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277 | (1) |
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277 | (1) |
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Elementary Core Collection for Grades K--4 |
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278 | (4) |
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Middle School Core Collection Grades 5--8 |
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282 | (5) |
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Secondary Core Reference Collection Grades 9--12 |
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287 | (6) |
Glossary |
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293 | (6) |
Index of Reference Resources |
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299 | (4) |
Subject Index |
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303 | (4) |
About the Author |
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307 | |