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Reputation Management: The Future of Corporate Communications and Public Relations [Kietas viršelis]

3.76/5 (21 ratings by Goodreads)
(Lansons, UK), Other
  • Formatas: Hardback, 312 pages, aukštis x plotis x storis: 198x129x22 mm, weight: 440 g
  • Serija: PRCA Practice Guides
  • Išleidimo metai: 21-Dec-2018
  • Leidėjas: Emerald Publishing Limited
  • ISBN-10: 1787566102
  • ISBN-13: 9781787566101
  • Formatas: Hardback, 312 pages, aukštis x plotis x storis: 198x129x22 mm, weight: 440 g
  • Serija: PRCA Practice Guides
  • Išleidimo metai: 21-Dec-2018
  • Leidėjas: Emerald Publishing Limited
  • ISBN-10: 1787566102
  • ISBN-13: 9781787566101
The book aims to give senior executives and communications professionals a guide to the importance of reputation (in terms of how positively or negatively an organisation is perceived by stakeholders such as employees, customers and members of the media), and inspire their thinking in managing reputation.

A good reputation is vital to success in business and in life. Organisations with the best reputations outperform rivals in a myriad of tangible ways; they recruit higher quality staff, succeed with smaller marketing budgets, and exert greater influence over Governments. Although in the long term reputation is based on reality and behaviour, short term examples of organisations and individuals building unfair advantage can be seen all around us. Despite this, reputation remains an often misunderstood and neglected asset.

In Reputation Management: The Future of Corporate Communications and Public Relations, Tony Langham argues that reputation management is the future incarnation of public relations and corporate communications. Featuring specially commissioned essays, as well as exclusive interviews with leading CEOs, influencers and celebrities, the book covers issues as diverse as fake news, AI, James Bond, cyber security and internet bullying. Also included are contributions from thirty-nine of the world’s leading reputation managers who exclusively reveal the time they made the most difference to an organisation’s reputation.

Reputation Management provides a complete blueprint and toolkit for reputation management and is essential reading for CEOs, Board Directors and shareholders in businesses who ultimately bear the responsibility and costs of reputation management. It will also prove indispensable to all professionals and students working in or studying business, marketing, corporate communications and public relations.

Recenzijos

A riveting read from a leading authority in the field, packed with case studies and first-hand accounts, this book sets out why an active approach to managing reputation now needs to be at the heart of corporate life. -- Ruth Kelly, Pro Vice Chancellor, St. Mary's University, Twickenham, and former UK Government Minister for Transport, Education, Local Government and Women Reputation management is hard and therefore the reputation management business remains small, despite so many agencies and consultancies claiming they offer it. Tony Langham understands reputation management and has recruited great leaders to help make the case. This will prove to be a breakthrough book. -- John Doorley, Visiting Associate Professor, Elon University, North Carolina, and formerly of New York University. Co-Author of the seminal Reputation Management, published in its fourth edition in 2019 Tony Langham has brought together some of the greatest minds in the business to provide an insightful look at reputation management and what it means for todays corporate communicator. A must read for anyone interested in accountable leadership, social purpose and influencing the C-Suite, Ill certainly be keeping a copy on my desk. -- Sarah Hall, 2018 President, Chartered Institute of Public Relations, and founder of #FuturePRoof Tony Langham has written a timely and well researched book which will enhance our understanding of reputation management. Having started and built a very successful communications agency Tony brings a practitioner's eye to this important management discipline. -- Simon Lewis, Chief Executive of AFME, and former adviser to The Queen and the UK Prime Minister Langham, an adviser, entrepreneur, and chairman with experience building the reputations of companies, organizations, and governments in the UK, discusses reputation and reputation management, arguing that it is the future of corporate communications and public relations. He provides 27 essays and eight interviews with leaders in various industries, as well as 39 reputation management case studies from practitioners in 27 countries. They address topics like the definition of reputation, what makes a great reputation, the value of reputation, its measurement, reputation management, the role of gender and diversity, reputation management tools, crisis management, reputation management and social media, and the future of reputation management. Additional contributors work in communications, public relations, journalism, reputation management, and other fields. -- Annotation ©2019 * (protoview.com) *

List of Tables
xiii
List of Diagrams
xv
Foreword by Francis Ingham xvii
About the Author xix
About the Contributors xxi
Preface xxxv
Acknowledgements xxxvii
1 What Is Reputation?
1(4)
My Favourite Definition of Reputation
2(1)
Multiple Reputations
2(1)
Chief Executives, Presidents and Celebrities Don't Care about Definitions
3(2)
2 What Makes a Great Reputation?
5(24)
The Drive for Authenticity and Purpose
6(1)
Obsession and Paranoia
7(1)
Some Companies Can't Afford a Good Reputation
8(1)
What Makes a Great Reputation?
9(3)
Nitin Mantri
Obsessing for Perfection
12(4)
The Duke of Richmond Gordon
James Bond
16(2)
Anthony Horowitz
The Importance of Unilever CEO Paul Polman
18(4)
Aran Sudhaman
The Secrets of Britain's Most Trusted Person
22(3)
Martin Lewis
Dove and John Lewis
25(4)
Danny Rogers
3 The Value of Reputation
29(12)
A Tangible Asset
30(1)
21 of the Ways Reputation Adds Value to an Organisation (More than the CFO Thinks)
31(4)
Me, Not You: What Reputation Means to the Working Man (or Woman)
35(6)
Emily Dickinson
James Stevens
James Nicandrou
4 Measuring Reputation (and the Current State of Play)
41(18)
Reputation Can Be Measured
41(1)
Why Isn't Everyone Doing It?
42(1)
Measurement in Future
43(1)
The Current State of Play
43(1)
The Battle for Truth
44(4)
Richard Edelman
Global Company Reputation in 2018: Bursting of the Reputation Bubble
48(11)
Stephen Hahn-Griffiths
5 Managing Reputation
59(10)
We're All Managing Reputation
59(1)
What Is Reputation Management?
60(1)
Where Are the Big Reputation Management Decisions taken?
61(1)
Why CEOs Make the Best Reputation Managers
62(1)
Where Is the Chief Reputation Officer? (And the Delayed Evolution of PR)
63(2)
Why Do Organisations Only Adopt the Right Structure in Times of Crisis?
65(1)
How CCOs Can Earn a Seat at the Top Table
65(1)
Unfair Advantage Happens All of the Time
66(1)
The Real Reputation Management Heroes
67(2)
6 Perspectives on Reputation Management
69(28)
To Manage Reputation Is to Treat It as an Asset: Not to Do So Is to Make It a Liability
71(5)
John Doorley
Getting It Wrong to Get It Right: A Challenge for Our Brain
76(3)
Helena Boschi
Movie Actors and Reputation
79(3)
Lindy King
Dallas Smith
Reputation Games and Why It's Wrong to Target a Good Reputation
82(4)
David Waller
The Long March to Build China's International Reputation Is Just Beginning
86(3)
Fu Jing
Reputation and Integrity in Sport
89(4)
Winfried Engelbrecht-Bresges
Opportunity or Risk: A Millennial's Perspective
93(4)
Lara Thomas
7 Gender, Diversity and Reputation Management
97(14)
Women and Reputation
99(2)
Dame Helena Morrissey
The Quiet Revolutionary
101(3)
Kate Mosse
A Very British Man
104(4)
Kamal Ahmed
`Not Just Lip Service -- Driving Change'
108(3)
Iain A. nderson
8 The Reputation Management Toolkit
111(26)
Remuneration Policy
112(2)
Dynamic, Flexible and Agile
114(1)
We Can't Bore Our Stakeholders (or Each Other)
115(1)
Risk Mitigation and Crisis Preparedness
116(1)
Ethics and Communication
116(2)
Online Reputation Management, Media Relations and the Use of Lawyers
118(1)
Online Reputation Management
119(2)
Dave King
CEOs and the Media: `Tell the Truth, It's Easier to Remember'
121(3)
Simon English
Reputation Management: The Lawyer's Perspective
124(3)
Emma Woollcott
Building the Reputation Competencies Needed to Succeed
127(10)
Kasper Ulf Nielsen
9 Case Studies from the Best of the Best
137(44)
39 reputation management case studies from practitioners in 27 countries across 6 continents
27(154)
10 Crisis Management
181(16)
Mitigating Risk Not Eliminating Risk
182(1)
The Crisis Playbook
182(1)
Most Organisations Recover
183(1)
Good Crisis Management Is the Key to Reputational Recovery
183(2)
Tips for Managing a Crisis
185(2)
Dido Harding
The Global Troubleshooter
187(3)
Niall Booker
The Oxfam Scandal: The Bursting of NGOs' Reputational Bubble?
190(7)
Hazel Westwood
Caroline Marchant
11 The Forces Shaping Reputation Today
197(18)
The Speed of Social Media Judgement
197(1)
Reputation Management and Social Media
198(2)
Simon Lewis
The NGO, Citizen, Journalist, Charity, Lobbyist, Activist and Mass Movement
200(1)
How Journalism Is Responding to Corporate and Government Power
201(1)
Interventionist Governments and Regulators
202(2)
The Dissatisfied World
204(1)
Questioning Employees and Whistle-blowers
204(1)
Cutting Through the White Noise
205(1)
Corporate Timidity
206(1)
A Language Aparf
207(1)
Taking a Stand --- Do the Rewards of Corporate Activism Outweigh the Risks?
208(3)
Matt Painter
Society Needs Traditional Media to Survive and Flourish --- But We Need to Do More to Prove It
211(4)
William Lewis
12 Reputation Management in Future
215(22)
Artificial Intelligence
215(2)
Engaging with an Unequal World
217(2)
The Rise of `Reputation Management'
219(2)
The Future of Reputation Management Consultancy
221(3)
Paul Holmes
Public Relations No More
224(3)
Robert Phillips
The Future of Reputation Management
227(3)
Basil Towers
The Future is Invisible
230(3)
Chris Lewis
Who'll Win in the Twenty-first Century: The Corporations or the Brand Vandals?
233(4)
Steve Earl
Stephen Waddington
13 Post script: Reputation Management, a Force for Good?
237(2)
Endnotes 239(6)
Bibliography 245(10)
Index 255
Tony Langham is an adviser, entrepreneur and chairman with over 35 years front line experience fighting for the reputations of companies, organisations and Governments. 



In 1989 he and Clare Parsons co-founded Lansons by re-mortgaging their London flat and taking out a string of credit cards. Tony is still Chief Executive of Lansons, now a leading reputation management consultancy that has been named UK Agency of the Year on 17 occasions. Lansons has won over 70 industry awards and for the last 14 years has been named as one of the 50 best medium sized businesses to work for in the UK. In 2017 it was the PRCAs first ever Very Large Agency Ethical Champion. 





Tony also holds senior non-executive Chairman roles in the financial technology, market research and horse racing industries. 





PR Week named him as one of the 300 most influential PR professionals in the world in its Global Power Book in 2016 and 2017. In 2014 and 2015 Debretts named Tony as one of the 500 most influential people in the UK and in 2016 he received the Mark Mellor award for outstanding contribution to the UK public relations industry from the Public Relations & Communications Association (PRCA). 





A regular writer, commentator and conference speaker, Reputation Management: The Future of Corporate Communications and Public Relations is his first book. 





Twitter: @TonyLangham LinkedIn: http://uk.linkedin.com/in/tonylangham