El. knyga: Responsible AI and Analytics for an Ethical and Inclusive Digitized Society: 20th IFIP WG 6.11 Conference on e-Business, e-Services and e-Society, I3E 2021, Galway, Ireland, September 1-3, 2021, Proceedings

Part I: Adopting AI for Digital Transformation & Public Good.-
Affordances in Human-chatbot Interaction: A Review of the Literature.- AI in
the Workplace: Exploring Emotions on Chatbot Use in IT services.- Chatbots at
Work: A Taxonomy of Chatbots in Organisations.- A Process Model of Artificial
Intelligence Implementation Leading to Proper Decision Making.- AI:
Opportunities and Challenges - The Optimal Exploitation of (Telecom)
Corporate Data.- Electronic Procurement Practices in the Public Sector: The
Case of an Inter-organizational Information System in Ghana.- Adopting
Artificial Intelligence in the Saudi Arabian Public Sector: Preliminary
Findings.- Achieving Digital-driven Patient Agility in the Era of Big Data.-
Responsible Machine Learning Pilot Test Projects: A Medical Coding Case
Study.- Part II. AI & Analytics Decision Making.- Wise Data-Driven
Decision-Making.- Data-driven Collaborative Human-AI Decision Making.- Always
Trust the Advice of AIin Difficulties? Perceptions Around AI in Decision
Making.- Big Data Analytics Affordances for Social innovation: a Theoretical
Framework.- COVID-19 Discrepancies Rising from Population Density in the
USA.- Part III. AI Philosophy, Ethics & Governance.- Ethics and AI Issues:
Old Container with New Wine?.- Governing Artificial Intelligence and
Algorithmic Decision Making: Human Rights and Beyond.- Analysing AI via
Husserl & Kuhn: How a Phenomenological Approach to Artificial Intelligence
Imposes a Paradigm Shift.- The Ethical Implications of Lawtech.- Deploying AI
Governance Practices: A Revelatory case Study.- Towards Ecosystems for
Responsible AI: Expectations on Sociotechnical Systems, Agendas and Networks
in EU Documents.- Software Developmental and Philosophical Perspective.- Part
IV. Privacy & Transparency in a Digitised Society.- Stop Ordering Machine
Learning Algorithms by their Explainability! An Empirical Investigation of
the Tradeoff between Performance and Explainability.- Gender Bias in AI:
Implications for Managerial Practices.- A Systematic Review of Fairness in
Artificial Intelligence Algorithms.- Is Downloading this App Consistent with
my Values? Conceptualizing a Value-Centered Privacy Assistant.-
Operationalizing a Glass Box Approach by Means of Visualization: Applied to a
GA-profiling Application.- Part V. Digital Enabled Sustainable Organisations
and Societies.- Artificial Intelligence and the Evolution of Managerial
Skills: An Exploratory Study.- The Diffusion of Innovation Experience:
Leveraging the Human Factor to Improve Technological Adoption Within an
Organisation.- Exploring the Link Between Digitalization and Sustainable
Development: Research Agendas.- Research Trends, Theories and Concepts on the
Utilization of Digital Platforms in Agriculture: A Scoping Review.- The
Impact of Industry 4.0 on the Business Models of Small and Medium
Enterprises: A Systematic Literature Review.- VI. Digital Technologiesand
Organisational Capabilities.- To Study BIM as Boundary Objects from the
Knowledge-As-Practice Perspective in the Construction Project A Conceptual
Framework.- Understanding How Enterprise Architecture Contributes to
Organizational Alignment.- How Dynamic Capabilities Enable Agility: The
Mediating Role of Digital Project Benefits.- ICT-based Inter-organisational
Knowledge Exchange: A Narrative Literature Review Approach.- Industry 4.0 and
Organisations: Key Organisational Capabilities.- Part VII. Digitised Supply
Chains.- How Does IOS-enabled Business Intelligence Enhance Supply Chain
Performance?.- A Review of AI in the Supply Chain Industry: Preliminary
Findings.- A Dynamic Capability Lens to Investigate Big Data Analytics and
Supply Chain Agility: Antecedents and Outcomes.- The Effect of Data-driven
Culture on Customer Development and Firm Performance: The Role of Supply
Chain Information Sharing and Supply Chain Information quality.- Part VIII.
Customer Behaviorand E-business.- The Use of Elaboration Likelihood Model in
eWOM Research: Literature Review and Weight-analysis.- Explaining the network
of Factors that Influence the Timing of and Decision to Upgrade Enterprise
Systems.- An Overview of the Application of Sentiment Analysis in Quality
Function Deployment.- Cash is King, isn't it? Payment Preferences and
Switching Intentions of German Customers.- Mining Segmentation Patterns Using
E-commerce Retail Data: An experience report.- Part IX. Blockchain.-
Blockchain in a Business Model: Exploring Benefits and Risks.- Key
Characteristics to Create Optimized Blockchain Consensus Algorithms.- A
Systematic Literature Review of Blockchain Consensus Protocols.- New Trend on
the Block: How Blockchain Technology is Impacting the Fashion Industry from
the Consumers Perspective.- Part X. Information Systems Development.-
Digital Transformation of Software Development: Implications for the Future
of Work.- Business Analytics Continuance in Software and Systems Development
Projects A Preliminary Analysis.- Artificial Intelligence (AI)
Capabilities, Trust and Open Source Software Team Performance.- Part XI.
Social Media & Analytics.- Modeling Malicious Behaviors and Fake News
Dissemination on Social Networks.- Developing Machine Learning Model for
Predicting Social Media Induced Fake News.- A Deep Multi-modal Neural Network
for the Identification of Hate Speech from Social Media.- Influencer is the
New Recommender: Insights for Enhancing Social Recommender Systems.- Impact
of COVID-19 pandemic on E-participation of Fans in Sports Events.-
Investigating the Dynamics of Polarization in Online Discourse during
COVID-19 Pandemic.- Ecosystem of Social Media Listening  Practices for Crisis
Management.- #SDG13: Understanding Citizens Perspective Regarding Climate
Change on Twitter.- Part XII. Teaching & Learning.- A Multi-Level Analysis of
Mistrust/Trust Formation in Algorithmic Grading.- Computational Numeracy (CN)
for under-prepared, novice programming students.- Using Data Analytics to
Detect Possible Collusion in a Multiple Choice Quiz Test.- Perceptions of
Students for a Gamification Approach: Cities Skylines as a Pedagogical Tool
in Urban Planning Education.- Social Exclusion in Gamified Information
Systems.-