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Risk Management for Meetings and Events [Kietas viršelis]

  • Formatas: Hardback, 380 pages, aukštis x plotis: 246x189 mm, weight: 453 g
  • Serija: Events Management
  • Išleidimo metai: 29-Sep-2015
  • Leidėjas: Routledge
  • ISBN-10: 1138170100
  • ISBN-13: 9781138170100
Kitos knygos pagal šią temą:
  • Formatas: Hardback, 380 pages, aukštis x plotis: 246x189 mm, weight: 453 g
  • Serija: Events Management
  • Išleidimo metai: 29-Sep-2015
  • Leidėjas: Routledge
  • ISBN-10: 1138170100
  • ISBN-13: 9781138170100
Kitos knygos pagal šią temą:
Events of all types are produced every day for all manner of purposes, attracting all sorts of people. Creating and managing the environment in which these people will gather carries with it awesome responsibilities — legal, ethical, and financial. To provide a safe and secure setting and to operate in a manner that ensures the hosting organizations or individuals achieve their objectives in a proper and profitable way, event risk management must be fully integrated into all event plans and throughout the event management process.

Risk Management for Meetings and Events examines the practices, procedures, and safeguards associated with the identification, analysis, response planning, and control of the risks surrounding events of all types. Written by an experienced author it:

* Provides a solid, easy-to-read conceptual foundation based on proven risk management techniques
* Includes ready-to-use templates designed specifically as learning exercises for students and professionals
* Comprehensively discusses effective strategies for managing the risks associated with design, planning and production of public and private events

Risk Management for Meetings and Events is a comprehensive and practical guide which supports academic and professional development programs that prepare individuals for entering or advancement in the meeting and event management industry.

Recenzijos

The prowess of industry professional, scholar and accomplished writer abound in the work of Julia Rutherford Silvers, CSEP. This highly effective atlas of risk management skills and techniques provides students, professors and industry professionals with a due diligence road map in an emerging profession desperate for methodical tools to ensure the success and safety of all stakeholders in meetings and events. The integration of risk management and meetings/events management is comprehensive and reveals the breadth and depth of knowledge possessed by Silvers. Risk Management for Meetings and Events is a highly effective resource that should sit on the bookshelf of all meetings and events professionals.

Kathleen B. Nelson, Ph.D., CSEP, CMP, Director of Executive Master in Hospitality Administration & Executive Master in Event Management, William F. Harrah College of Hotel Administration, University of Nevada Las Vegas

"The most comprehensive book on risk management related to meetings and events. A must read, even for experienced professionals."

Professor Harith Wickrema, School of Tourism and Hospitality, Temple University, Event Planner of the year 2001, President, Harith productions Ltd

"In a complex industry where many believe that the work performed by meeting professionals is 'not brain surgery', Julia Silver comprehends the issues that will keep people safe and secure and is able to convey methods by which industry professionals can prepare for contingencies. This book provides anyone - meeting planner, facility or vendor staff, volunteer - involved in meeting and event management with an understanding of why and how to keep people and property safe at events. A must read."

Joan L. Eisenstodt - Eisenstodt Associates, LLC

The author xi
Series editors xiii
Series preface xv
Preface xvii
Acknowledgments xxi
List of figures
xxiii
List of tables
xxv
Part One Understanding risk management
1(52)
1 The role of risk management for meetings and events
3(21)
Introduction
3(1)
Risk, management, and risk management
4(3)
The role and scope of events
7(4)
The role and scope of event management
11(6)
The integration of risk management and event management
17(3)
Summary
20(1)
Chapter review challenge
21(1)
Practical risk management exercise
21(1)
Key terminology
22(1)
Online resources
22(2)
2 The risk management process, tools, and techniques
24(29)
Introduction
24(1)
The risk management process
25(10)
The tools and techniques for effective risk management
35(12)
Summary
47(1)
Chapter review challenge
48(1)
Practical risk management exercise
48(2)
Key terminology
50(2)
Online resources
52(1)
Part Two The scope of risk management
53(102)
3 Legal and ethical compliance
55(25)
Introduction
55(1)
Legal responsibility
56(3)
Contracts and other legal documents
59(3)
Statutory and regulatory obligations
62(8)
Compliance management
70(2)
Ethical issues
72(4)
Summary
76(1)
Chapter review challenge
77(1)
Practical risk management exercise
77(1)
Key terminology
77(2)
Online resources
79(1)
4 Health and safety
80(23)
Introduction
80(1)
Life safety codes
81(8)
Public health issues
89(4)
Occupational health and safety
93(6)
Summary
99(1)
Chapter review challenge
100(1)
Practical risk management exercise
100(1)
Key terminology
101(1)
Online resources
101(2)
5 Loss prevention and security
103(24)
Introduction
103(1)
Loss prevention
103(3)
Contingency and continuity planning
106(2)
Risk financing and insurance
108(4)
Security
112(11)
Summary
123(1)
Chapter review challenge
124(1)
Practical risk management exercise
124(1)
Key terminology
125(1)
Online resources
125(2)
6 Emergency preparedness
127(28)
Introduction
127(1)
Emergency management
128(1)
Mitigation
129(5)
Preparedness
134(4)
Response
138(2)
Recovery
140(2)
Evacuations
142(4)
Medical emergencies
146(3)
Summary
149(1)
Chapter review challenge
150(1)
Practical risk management exercise
151(1)
Key terminology
151(1)
Online resources
152(3)
Part Three Organizational safeguards
155(82)
7 Administrative safeguards
157(27)
Introduction
157(1)
Time management
158(4)
Financial management
162(5)
Human resources management
167(6)
Procurement management
173(5)
Systems management
178(2)
Summary
180(1)
Chapter review challenge
181(1)
Practical risk management exercise
181(1)
Key terminology
181(2)
Online resources
183(1)
8 Communications
184(28)
Introduction
184(4)
Communications management
188(11)
Information management
199(5)
Stakeholder management
204(4)
Summary
208(1)
Chapter review challenge
209(1)
Practical risk management exercise
210(1)
Key terminology
210(1)
Online resources
211(1)
9 Marketing issues
212(25)
Introduction
212(1)
Marketing plan
213(5)
Promotions
218(4)
Public relations
222(5)
Sponsorship management
227(3)
Sales activities
230(2)
Summary
232(1)
Chapter review challenge
233(1)
Practical risk management exercise
233(1)
Key terminology
233(2)
Online resources
235(2)
Part Four Operational safeguards
237(74)
10 Program design
239(25)
Introduction
239(2)
Designing the experience
241(5)
Designing the environment
246(4)
Food and beverage service
250(4)
Entertainment
254(3)
Production elements
257(3)
Summary
260(1)
Chapter review challenge
261(1)
Practical risk management exercise
262(1)
Key terminology
262(1)
Online resources
263(1)
11 Site management
264(24)
Introduction
264(1)
Site selection
264(6)
Site planning and development
270(2)
Infrastructure management
272(8)
Managing the logistics
280(3)
Summary
283(1)
Chapter review challenge
284(1)
Practical risk management exercise
284(2)
Key terminology
286(1)
Online resources
287(1)
12 Attendee management
288(23)
Introduction
288(1)
Attendee and participant management
289(6)
Crowd management and control
295(9)
Attendee care and comfort
304(2)
Summary
306(1)
Chapter review challenge
307(1)
Practical risk management exercise
308(1)
Key terminology
308(1)
Online resources
309(2)
Appendix A Event concept worksheet 311(1)
Appendix B Risk register worksheet 312(1)
Appendix C Site inspection checklist 313(3)
Appendix D Security plan worksheet 316(2)
Appendix E Sample instructions for security personnel 318(2)
Appendix F Emergency plan worksheet 320(5)
Appendix G Disaster preparedness supply kits 325(4)
Appendix H Sample change order form 329(1)
Appendix I Radio protocol 330(2)
Appendix J Sample contact list 332(1)
Appendix K Sample incident report form 333(2)
Appendix L Stakeholder analysis worksheet 335(1)
Appendix M Site plan worksheet 336(1)
References 337(10)
Index 347
Julia Rutherford Silvers