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El. knyga: Speaking Up in a Culture of Silence: Changing the Organization Activity from Bullying and incivility to One of Listening and Productivity

  • Formatas: 202 pages
  • Išleidimo metai: 22-Aug-2022
  • Leidėjas: Productivity Press
  • Kalba: eng
  • ISBN-13: 9781000632378
Kitos knygos pagal šią temą:
Speaking Up in a Culture of Silence: Changing the Organization Activity from Bullying and incivility to One of Listening and ProductivityDidesnis paveikslėlis
  • Formatas: 202 pages
  • Išleidimo metai: 22-Aug-2022
  • Leidėjas: Productivity Press
  • Kalba: eng
  • ISBN-13: 9781000632378
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We know we should speak up and question what is being taken as normal in our work cultures - to notice and call out bad behaviour and resist being silenced. This book is a guide to what it takes to do this in a way that doesn’t expose you to the countermeasures of people who do not like being questioned. What is explored through case studies and personal experience are ideas about how to resist being silenced at work where there are competing demands on your time and energy and where people have learnt to tolerate bad and uncivil behaviours just to get the work done. There are no magic solutions or calls for decisive action. Just some modest ideas about what can help you hold onto your voice and your thinking so that when the time is right, you can say something that just may help keep us all a bit safer.



To notice and call out bad behaviour and resist being silenced. This book is a guide to what it takes to do this in a way that doesn’t expose you to the counter measures of people who do not like being questioned.
Preface ix
About the author xv
1 Introduction
1(16)
Working in the gap
6(2)
Structure of the book
8(2)
The chapters
10(5)
Notes
15(2)
2 The tyranny of the bed state meeting
17(12)
Background
18(1)
Meeting one---everyday tyranny
18(1)
Another version---sharing the anxiety
19(5)
Summary
24(1)
Notes
25(4)
3 They would have died anyway
29(16)
A request refused
30(1)
Does it have to be like this?
31(1)
If I can't say this, what can I say?
32(1)
Facts and gaps
33(8)
Summary
41(1)
Notes
42(3)
4 Not in my name
45(14)
Introduction
46(1)
Story---not in my name
46(3)
Same moment heard differently
49(5)
Leadership of ignorance
54(2)
Closing comments
56(1)
Notes
57(2)
5 The origins of my talk and silence
59(14)
Introduction
60(9)
Conclusion
69(1)
Notes
70(3)
6 A guide to speaking up
73(32)
Introduction
74(1)
Section 1 What to think about before you speak
75(14)
Section 2 In the moment
89(6)
Compassion, not empathy
95(2)
Think about the job
97(2)
Conclusion
99(1)
Notes
99(6)
7 Can we talk about our conversational culture?
105(22)
Introduction
106(2)
Making the case---Part 1
108(4)
Making the case---Part 2
112(6)
Making the case---Part 3
118(6)
Conclusion
124(1)
Notes
124(3)
8 Walking off the map
127(24)
Introduction
128(1)
Section 1 What to avoid
129(6)
Section 2 A step-by-step guide
135(13)
Closing comments
148(1)
Notes
149(2)
9 Staying hopeful
151(28)
Introduction
152(3)
The way of the ordinary
155(17)
So, what is possible?
172(2)
Notes
174(5)
Index 179
David Naylor, DProf, MA, is a director of a consultancy practice researching and developing practical interventions to mitigate the effects of bullying and incivility for individuals, teams and services. Previously, he worked as a senior consultant at The Kings Fund. He has a professional doctorate and a MA in organisational change. He trained in consultancy at the Tavistock, facilitation at the University of Surrey and has a diploma in psychodynamic counselling from Birkbeck.
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