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El. knyga: Speaking Your Way to Success

2.27/5 (22 ratings by Goodreads)
  • Formatas: EPUB+DRM
  • Išleidimo metai: 21-Apr-2010
  • Leidėjas: Houghton Mifflin
  • Kalba: eng
  • ISBN-13: 9780547487656
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Speaking Your Way to SuccessDidesnis paveikslėlis
  • Formatas: EPUB+DRM
  • Išleidimo metai: 21-Apr-2010
  • Leidėjas: Houghton Mifflin
  • Kalba: eng
  • ISBN-13: 9780547487656
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Chapters of this title include: Making Introductions; Developing Listening Skills; Using Politically Neutral Language; Interviewing and Being Interviewed; Speaking in Public; Communicating Cross-Culturally; and, Harnessing the Power of Today's Multigenerational Workforce. In her signature non-nonsense style, Lindsell-Roberts shows speakers how to pay attention to their audience, support their words with body language, interject stories the audience will relate to and enjoy, encourage audience interaction, and more. This book is packed with specific suggestions that can be applied immediately on topics such as giving and receiving compliments, keeping a conversation going, asking for a raise, and cold calling. There are strategies for introducing yourself when you don't know anyone at an event, techniques for initiating conversation, and a checklist for rating your listening skills. Lindsell-Roberts also has a proven, no-fail attack plan for how to work a room. Stop lurking quietly in the shadows and start speaking your way to success.
Acknowledgments ix
Introduction xi
Part One: Getting Down To Basics 1
1. Making Introductions
3
Pleased to Meet You
3
Introducing Others
4
Introducing Yourself
7
Introducing a Guest Speaker
8
The Golden Handshake
9
2. Engaging in Masterful Conversations
11
Rating Yourself as a Conversationalist
11
Conversation Starters
12
Keeping Conversations Going
14
Ending Conversations Gracefully
17
Gender Differences
18
3. Interpreting Body Language
21
Keeping the Fashion Police at Bay
22
Interpreting Gestures
25
Being Attuned to Cultural Differences When Gesturing
29
The Language of "After Hours"
31
4. Developing Listening Skills
33
Checking to See If You're a Good Listener
34
Developing Active Listening Skills
36
Tips for Managers
39
Tips for Parents
41
Tips for Teachers to Teach Children
43
Tips for College Students
43
5. Making Proper Word Choices
45
Words for Impact
45
Punctuation
56
Common Grammatical Faux Pas
57
6. Using Politically Neutral Terms
64
Using Neutral Terms
64
In the Workplace
67
Communicating with People with Disabilities
69
Dispelling Fears of Potential Employers
76
Part Two: Getting Down To Specifics 79
7. Using the Telephone Effectively
81
Inbound Calls
82
Outbound Calls
85
Managing Telephone Time Efficiently
87
Telemarketers
88
Voice Mail
89
Cold Calling
91
Cell Phone Etiquette
96
Call Centers/Customer Service
99
8. Developing Professional Networks
101
Elevator Pitch
102
Tag Line
105
Verbal Branding
105
Business Cards
108
Name Badge
110
Work a Room
111
Referrals
116
Trade Shows and Conventions
119
Social Networking
121
9. Speaking in Public
122
Planning Your Talk
122
Developing Your Text
129
Delivering Your Talk
138
Resources
143
10. Interviewing and Being Interviewed
146
Get Ready, Get Dressed, Go!
146
Typical Interviewer Questions
147
Typical Interviewee Questions
151
Dealing with Difficult Issues
152
Checking References
157
Older Workers Interviewing Gen Xers and Gen Yers
159
Types of Interviews
160
11. Conducting and Participating in Business Meetings
168
The Proof Is in the Planning
168
Put on Your Meeting Strategist's Hat
169
Selecting the Ideal Speaker
175
Virtual Meetings
176
Multilingual Meetings
180
Multigenerational Considerations
180
12. Communicating Cross-Culturally
184
Creating an Inclusive Business Environment
185
Traveling Abroad
187
13. Harnessing the Power of Today's Multigenerational Workforce
200
Understanding What Makes Each Generation Tick
201
Common to All Generations
206
Younger Workers Reporting to Older Generations
208
Older Workers Reporting to Younger Generations
210
14. Employing Appreciative Inquiry
215
Who Uses AI and Why
216
Four Stages of AI
217
Turning Negatives into Positives
219
15. Speaking in General
221
Asking for a Raise
221
Exit Interview
224
Press Interview
225
Office Gossip
227
Getting Along with Coworkers
229
Dealing with a Toxic Boss
232
Saying No to Your Boss
235
Dealing with Outsourced Providers
237
Effective Feedback
239
Performance Appraisals
240
Giving and Accepting Compliments
242
Giving and Accepting Gifts
243
Wining and Dining
245
Index 249
About the Author 257
More Praise for Speaking Your Way to Success 258
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