Atnaujinkite slapukų nuostatas

Stand-out Marketing: How to Differentiate Your Organization in a Sea of Sameness [Kietas viršelis]

  • Formatas: Hardback, 264 pages, aukštis x plotis x storis: 240x165x25 mm, weight: 645 g
  • Išleidimo metai: 03-Dec-2020
  • Leidėjas: Kogan Page Ltd
  • ISBN-10: 1789664845
  • ISBN-13: 9781789664843
Kitos knygos pagal šią temą:
  • Formatas: Hardback, 264 pages, aukštis x plotis x storis: 240x165x25 mm, weight: 645 g
  • Išleidimo metai: 03-Dec-2020
  • Leidėjas: Kogan Page Ltd
  • ISBN-10: 1789664845
  • ISBN-13: 9781789664843
Kitos knygos pagal šią temą:
Presents original research documenting the size and nature of the 'sea of sameness' consumers face, and delivers a framework to help organizations rise above it, differentiate themselves, and deliver value.

"How do we get customers to choose us over our competitors?"In a crowded market it's imperative to demonstrate that you understand what your customers value and can communicate how you can solve their problem better than the competition.

Stand-out Marketing
presents original research which compares the content produced by organizations in a range of sectors which demonstrates that customers are left swimming in a "sea of sameness" by copycat marketing that makes choice difficult.

On the back of this unique and fascinating research, Stand-out Marketing sets out a framework of five competencies for business leaders, marketing and sales professionals to successfully differentiate themselves from competitors. These include seeing the next competitive move, staying in tune with your customers and becoming indispensable to them, activating and evaluating initiatives, as well as building an organizational culture which enables these competencies. Featuring interviews with industry experts, tools and exercises throughout, Stand-out Marketing is an essential resource to help companies stand out, deliver genuine value, and achieve competitive advantage.

Recenzijos

"Based on highly credible, thorough research, this pragmatic book deals with an age-old problem of how to give customers something of stand-out value that they are prepared to pay for. I commend it to you." * Professor Malcolm McDonald, Emeritus Professor, Cranfield University School of Management * "It's increasingly hard for businesses to differentiate themselves in today's hyper-crowded marketplace. Far too many companies are pumping out the same bland messages that fail to resonate with customers. This excellent book equips sales and marketing professionals with the capabilities to stand out in this 'sea of sameness'." * Nick de Cent, Editor-in-chief, The International Journal of Sales Transformation * "For organizations to stand out they need people to stand out. This book offers invaluable advice, based on credible research, about how your marketing and sales professionals excel now and into the future." * Clare Kemsley, Managing Director, Hays Marketing, UK and Ireland * "Makes you look in the mirror and identify some potentially uncomfortable truths, while providing some fantastic insights on sharpening your clarity and cut through to target customers. A book I would highly recommend and will often come back to." * Tom Craig, CEO, Craig Roxburgh Consulting * "Great to find a book that recognizes that to give customers something meaningfully different, you need the people competencies and the leadership to be able stand out from the crowd. A must-read for sales and marketing leaders who want to develop the talent to set their organization apart." * Andrew Crouch, CEO, UniTek Global Services * "The fact that organizations all seem to offer the same things that don't appear to help customers, often means customers are paralyzed as the choice becomes too difficult. If you want to find out how to help your organization develop the competency to swim away from this 'sea of sameness' and differentiate yourself, you must read this book!" * Colin Shaw, CEO and Founder, Beyond Philosophy * "Top-performing companies that get ahead of the competition have great alignment between sales and marketing rooted in customer thinking. I commend this book as it provides great clarity for both marketing and sales leaders about the competencies required to develop and deliver outstanding customer value." * Andy McFarlane, Value Creation Executive, Telstra *

List of figures and tables
xi
About the authors xiii
Foreword xiv
Professor Malcolm McDonald
Preface xvi
Acknowledgements xxi
01 B2B organizations are stuck in a Sea of Sameness
1(20)
Why should a customer choose YOU?
1(2)
Research reveals customers are stuck in a Sea of Sameness
3(7)
Not just a telecommunications industry problem
10(5)
Recognizing the Sea of Sameness is everywhere
15(2)
Following the herd
17(2)
References and further reading
19(2)
02 Why does sameness happen in B2B marketing?
21(23)
Introduction
21(1)
Why does sameness happen?
21(5)
Differentiation and distinctiveness: what's the difference and why it matters to you
26(3)
What experienced B2B professionals told us about the pursuit of differentiation and swimming away from sameness
29(12)
Conclusion
41(1)
References and further reading
42(2)
03 The V.A.L.U.E. competency framework -- core competencies for B2B differentiation
44(14)
V.A.L.U.E. competencies -- what are they?
45(10)
What's to come?
55(1)
How do you fare against our competency framework?
55(1)
References and further reading
56(2)
04 The role of sales and marketing in B2B organizations -- what is important?
58(21)
What is the role of sales?
59(6)
Sales roles -- have you got them covered?
65(1)
Marketing roles
66(9)
Marketing roles -- have you got them covered?
75(1)
In summary
76(2)
References and further reading
78(1)
05 The visionary -- competencies for seeing the next competitive move
79(18)
What do we mean by visionary competency?
79(1)
Why is visionary competency so important?
80(2)
Why the difference between individual visionary competency and a corporate vision mission statement matters
82(1)
What does good look like?
83(1)
Enabling factors for visionary competency
84(1)
Derailers of visionary competency
84(2)
Visionary competency elements
86(7)
Visionary competency assessment
93(2)
References and further reading
95(2)
06 The activator -- competencies for getting things done
97(28)
What do we mean by activation competencies?
97(1)
Why are activation competencies so important?
98(2)
What does good look like?
100(1)
Enabling conditions for successful activation
100(3)
Derailers -- what can prevent effective activation?
103(4)
Mobilizers for activation
107(3)
Competencies for activation
110(12)
Chapter summary
122(1)
References and further reading
123(2)
07 The learner -- competencies for staying in tune with your customers
125(24)
Learning is continuous
125(1)
What is a learner?
126(1)
The value of learning
127(6)
Developing as a learner
133(7)
Common pitfalls that impede learning
140(5)
Final thoughts
145(2)
References and further reading
147(2)
08 Usefulness -- competencies for becoming indispensable to your customers
149(21)
What does it mean to be useful?
149(4)
Why is being useful so important?
153(3)
Connecting the dots
156(1)
What does good look like? Usefulness competencies
157(10)
Chapter summary
167(1)
References and further reading
168(2)
09 The evaluator -- competencies for making good decisions
170(22)
What do we mean by evaluator competencies?
170(3)
Why is evaluation so important?
173(1)
How well are you evaluating right now?
174(3)
How good are organizations at evaluating ROMI?
177(3)
What does good look like?
180(4)
Evaluator competencies -- so what are they?
184(4)
Chapter summary
188(2)
References and further reading
190(2)
10 Building a V.A.L.U.E. competency culture
192(13)
Differentiation is a whole company initiative
192(1)
So what do we mean by organizational culture?
193(2)
A V.A.L.U.E. competency culture is an innovative culture
195(4)
The importance of employee engagement and organizational learning
199(1)
Things that undermine a V.A.L.U.E. culture
200(2)
References and further reading
202(3)
11 Using V.A.L.U.E. competencies to stand out from your competitors
205(25)
The relationship between skills, competency, culture and leadership
206(1)
Golden threads of stand-out marketing
207(1)
Who is responsible for competency mapping?
208(1)
Identifying behavioural indicators of competency
209(1)
V.A.L.U.E. competency mapping
209(17)
Afterword
226(1)
Stand-out marketing
227(2)
References and further reading
229(1)
Index 230
Dr Simon Kelly is President of Shake Marketing, and was formerly Marketing Director (SVP) of British Telecom. He is also Senior Lecturer in Marketing at Sheffield Business School, and Lecturer in Marketing and Sales at University of York.

Dr Paul Johnston is a senior lecturer in marketing and innovation at Nottingham Trent University.

Stacey Danheiser is CEO and founder of Shake Marketing. She is also CEO and Course Creator for Customer Value Link.