This book describes a method for evaluating products that can be categorized as "work group productivity support." It shows how many seemingly unrelated tools, from video conferencing to project management, can be labeled as team support.
This text discusses the emerging trend in product development and research that focuses on the increasingly important relationship between computer systems and social systems. The text emphasizes the significance of building tools to help people work together and the need for the identification of key factors within an organization to create systems more beneficial to users. Also contained are reviews of current research and discussions of both established tools, such as electronic mail and computer conferencing, and those newly developed programs that emphasize "work group" productivity over individual productivity.
Contents: M.H. Olson, Preface. R. Johansen, User Approaches to Computer-Supported Teams. V. Dhar, M.H. Olson, Assumptions Underlying Systems that Support Work Group Collaboration. B.M. Johnson, How is Work Coordinated? Implications for Computer-Based Support. T.W. Malone, K.R. Grant, K-Y. Lai, R. Rao, D.A. Rosenblitt, The Information Lens: An Intelligent System for Information Sharing and Coordination. T.K. Bikson, J.D. Eveland, B.A. Gutek, Flexible Interactive Technologies for Multi-Person Tasks: Current Problems and Future Prospects. C. Pava, Organizational Architecture for Distributed Computing: The Next Frontier in System Design. P.M. Cashman, D. Stroll, Developing the Management Systems of the 1990s: The Role of Collaborative Work. M. Stefik, J.S. Brown, Toward Portable Ideas. B.D. Floyd, J.A. Turner, A Method for Evaluating Work Group Productivity Products.
Olson\, Margrethe H.; Olsonz\, Margrethe H.
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