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El. knyga: Telephone Assessment in Primary Care: A practical guide to effective consultation and triage

  • Formatas: 116 pages
  • Serija: General Practice
  • Išleidimo metai: 03-Mar-2024
  • Leidėjas: Scion Publishing Ltd
  • Kalba: eng
  • ISBN-13: 9781914961403
Kitos knygos pagal šią temą:
Telephone Assessment in Primary Care: A practical guide to effective consultation and triageDidesnis paveikslėlis
  • Formatas: 116 pages
  • Serija: General Practice
  • Išleidimo metai: 03-Mar-2024
  • Leidėjas: Scion Publishing Ltd
  • Kalba: eng
  • ISBN-13: 9781914961403
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At a time when primary care has never been busier, the ability to assess effectively by telephone is vitally important. By understanding the problems of this demanding and risk-prone area, clinicians are better able to balance patient needs with workload demands and access to face-to-face appointments.



This book provides GPs, practice nurses and out-of-hours workers with a practical guide to what is required when undertaking triage or consultations on the telephone. Using real-world examples throughout, the book offers:



A step-by-step guide to the basic principles of telephone assessment A summary of the potential pitfalls and how to avoid them Guidance on how to quality-assure each call before concluding safely Protocols to use for every call



Telephone Assessment in Primary Care is based around the authors personal experience working in clinical telephone services. In addition, her work running training courses on telephone triage and consultation helps her to highlight common problems and provide practical solutions.

Recenzijos

Helpful structured training in telephone skills

Read book after having RCGP course with the author which was very helpful and immediately implementable into practise. Fantastic for improving confidence, knowledge and safety of telephone specific consultation skills. Easy to read and concise it covers all salient points including previously not considered safety ramifications when consulting over the phone. Would highly recommend to GPS, GP trainees and other professionals carrying out primary care telephone triage.' Amazon reviewer A brilliant book

As a GP trainee, I found this book a gold mine. It is easy to read and full of wisdom, yet it helps you understand and mitigate risk during telephone assessments and consultations. This has given me confidence in structuring my consultations.' Amazon reviewer Good knowledge update

Very useful for improving your skills on telephone consultation. Goods tips and key points that are practicable.' Amazon reviewer Excellent read!

I felt this book was well structured and an easy read. The information was very concise and informative and extremely relevant in everyday practice and a must read if you anyone working in Primary care.' Amazon reviewer Reading between the lines

Easy read, gives great awareness of your verbal skills, tone, question set, and listening skills. Recommended to those new to telephone triage.' Amazon reviewer

1 Telephone triage versus telephone consultations

2 Things that affect your decision-making

3 The purpose of telephone assessments

4 The risks of telephone assessments

5 Telephone communication versus face-to-face communication

6 Open, closed and facilitative questions whats best?

7 Examining a patient over the phone

8 The importance of having a structure to your call

9 Preparing to take a call

10 Stage 1 of taking a call: the introduction

11 Stage 2 of taking a call: taking a history

12 Stage 3 of taking a call: the management plan

13 Safety-netting

14 How to close a call

15 What to do if patients dont agree with your advice

16 Documentation and record-keeping

17 The role of the GP receptionist

18 Summary
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