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Tourism Management 6th edition [Minkštas viršelis]

3.92/5 (40 ratings by Goodreads)
(University of Hertfordshire, UK)
  • Formatas: Paperback / softback, 510 pages, aukštis x plotis: 246x189 mm, weight: 1140 g, 68 Tables, color; 109 Line drawings, color; 75 Halftones, color; 184 Illustrations, color
  • Išleidimo metai: 21-Mar-2019
  • Leidėjas: Routledge
  • ISBN-10: 1138391166
  • ISBN-13: 9781138391161
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 510 pages, aukštis x plotis: 246x189 mm, weight: 1140 g, 68 Tables, color; 109 Line drawings, color; 75 Halftones, color; 184 Illustrations, color
  • Išleidimo metai: 21-Mar-2019
  • Leidėjas: Routledge
  • ISBN-10: 1138391166
  • ISBN-13: 9781138391161
Kitos knygos pagal šią temą:
One of the leading texts in the field, Tourism Management is the ideal introduction to the fundamentals of tourism as you study for a degree, diploma or single module in the subject with a global focus.

This 6th edition has been revised and updated to include:











new content on: sports, festivals and event tourism including the impact of the Olympic Games, social media impacts on tourism and the growth of medical tourism





contemporary issues affecting businesses such as disruptive technology, the rise of Airbnb, the impact of terrorism on destination instability and safety and the potential effect of BREXIT





updated case studies on BRIC markets and an enhanced focus on Asia as well as emerging markets such as the Middle East and South America





enhanced sustainable development coverage highlighting the challenge of climate change and future tourism growth including new debates such as Last Chance Tourism and overtourism





a transport section with more international perspectives from China and South America and globalised transport operators and a case study on using taxation to limit air travel behavior





an updated companion website with: additional case studies, quizzes, PPTs, further reading, web reading and video links.

It is written in an engaging style that assumes no prior knowledge of tourism and builds up your understanding as you progress through this wide ranging global review of the principles of managing tourism. It traces the evolution and future development of tourism and the challenges facing tourism managers in this fast growing sector of the world economy. This book is highly illustrated with diagrams and colour images, and contains short case studies of contemporary themes of interest, as well as new data, statistics, weblinks to key reports and industry studies.
List of case studies
xiii
List of innovations in sustainability
xiv
Preface xv
Companion website information xvii
1 Tourism today: Why is it a global phenomenon embracing all our lives?
1(46)
Introduction
2(1)
Travel and sustainability
3(1)
Case Study 1.1 The Maldives, tourism and vu level change
4(3)
Innovation in Sustainability 1.1 Sustainability as a philosophy to transform the impact of trawl and tourism
7(1)
Case Study 1.2 Water equity issues and sustainability in the developing world developing world
8(1)
Why study tourism? Is it just about enjoyment and holidays?
9(2)
The leisure society
11(3)
The internet and social media
14(1)
Concepts: Tourism, the tourist and travel
15(2)
An organizing framework for the analysis of tourism
17(1)
The tour, holidays, leisure time and the destination
18(2)
Measuring tourism
20(1)
The growth of global tourism and volatility in demand
21(1)
Case Study 1.3 Terrorism and its impact on global tourism: Managing for crises and destination resilience
22(7)
New forces affecting tourism: Globalization, inequality and the developed and developing world
29(2)
Case Study 1.4 Tourism and poverty alleviation
31(1)
A framework for the book
32(1)
Tourism and management as a focus for the book
32(2)
Managing tourism demand and supply: The perennial management challenge for tourism organizations
34(2)
The tourism supply chain
36(4)
Managing the tourism sector
40(2)
Disruptive innovations and technologies in tourism: A game changer for consumers and businesses?
42(5)
2 Tourism: Its origins, growth and future
47(32)
Introduction
48(6)
Tourism in classical times
48(1)
The Middle Ages
49(1)
The Renaissance and Reformation
50(2)
The European Grand Tour
52(2)
Case Study 2.1 Changing patterns of spa development us a form of tourism
54(2)
Tourism and the coast: Transition from spas to the seaside resort
56(4)
Tourism in the Edwardian and inter-war years
60(4)
Post-war tourism: Towards international mass tourism
64(6)
The future of tourism
70(1)
Case study 2.2 Emerging outbound markets; The BRIC and MINT economies
71(1)
The future for tourism growth: Asia-Pacific as the powerhouse of global tourism?
72(3)
Space tourism
75(1)
Conclusion
76(3)
3 Demand: Why do people engage In tourism?
79(38)
Introduction
80(2)
What is tourism demand?
82(1)
The motivation dichotomy: Why do people go on holiday?
82(2)
Intrinsic and extrinsic motivation
84(4)
Case Study 3.1 Volunteer tourism
88(1)
Maslow's hierarchy model and tourist motivation
89(2)
The tourism tradition of motivation studies: Classifying and understanding tourist motives
91(4)
Consumer behaviour and tourism
95(1)
Gender and ethnicity
96(1)
Case Study 3.2 The emergence of ecotourism markets in Brazil
97(1)
Psychographic segmentation
98(1)
Purchasing a holiday
99(1)
Case Study 3.3 Medical tourism - a new growth area for tourism?
100(2)
The tourist image of products and places
102(4)
Innovation in Sustainability 3.1 Repositioning a resort to address mass tourism demand - Calvia, Mallorca
106(3)
The future of tourism demand
109(2)
Case Study 3.4 Emergent farms of tourism demand -- dementia and tourism
111(3)
Conclusion
114(3)
4 Transporting the tourist I: Surface transport
117(46)
Introduction
118(2)
Transport, tourism and the tour
120(3)
Policy issues in tourist transport
123(3)
Case Study 4.1 Innovation in coach travel -- Stagecoach's megabus.com
126(7)
Land-based transport
133(8)
The car and tourist travel
133(4)
Cycling
137(1)
The UK's national cycle network
138(3)
Innovation in Sustainability 4.1 Slow travel
141(8)
Coach and bus travel
143(3)
Rail travel
146(3)
Water-based transport
149(1)
Case Study 4.2 Tourist travel by rail -- the Trans-Siberian Railway
150(7)
Cruises
151(3)
Ferries
154(1)
Inland waterways
155(2)
Managing land- and surface-based tourist transport
157(1)
Innovation in Sustainability 4.2 Monitoring and reducing carbon consumption in tourism
158(5)
5 Transporting the tourist II: The aviation sector
163(42)
Introduction
164(1)
The role of the airport as a tourist terminal facility
164(8)
What is an airport and how is it operated?
168(4)
The international airline industry
172(3)
Trends in the airline industry in the new millennium
173(2)
Managing the airline industry
175(1)
Case Study 5.1 The use of taxation to limit travel behaviour: Air passenger duly in the UK
176(2)
Study 5.2 The performance and competitiveness of Chinese airlines
178(1)
Regulating international air transport
179(4)
Airline marketing: Its role and recent innovations
183(2)
How airlines use marketing functions
184(1)
The low-cost carriers: Aligning service provision to demand
185(1)
Case Study 5.3 The low-cost carrier: The Southwest phenomenon
186(7)
Low-cost carriers in Europe
189(4)
Airline marketing and developing client relationships: Frequent flyer programmes and alliances
193(4)
In-flight catering: A marketing opportunity?
195(2)
Future trends
197(2)
Conclusion
199(1)
The future of tourist travel and transport
199(6)
6 Accommodation and hospitality services
205(40)
Introduction
206(1)
The hospitality sector
207(3)
The accommodation sector
210(1)
The accommodation sector as a global phenomenon and operational issues
211(2)
The characteristics of the accommodation industry
213(3)
The management and development of the accommodation sector
214(2)
Types of tourist accommodation
216(2)
Serviced accommodation sector: Hotels
216(2)
Case Study 6.1 Spa hotel development in Australia
218(4)
Case Study 6.2 The Chinese hotel sector
222(9)
The boutique hotel
226(1)
Budget accommodation and hotels
227(2)
The non-serviced accommodation sector
229(1)
The caravan and motor home sector
230(1)
Other issues for the accommodation sector
231(6)
Eating out
231(1)
Food festivals
232(2)
Environmental issues
234(3)
Innovation in Sustainability 6.1 Scandic Hotels and environmental issues -- a pioneer in sustainable business practices
237(4)
Human resources issues
239(2)
Conclusion
241(4)
7 Tour operating and travel retailing
245(48)
Introduction
246(4)
The tour operator
250(7)
Economics of tour operation: Managing for profit
253(1)
Tour operating business performance
254(2)
Regulating tour operating
256(1)
The European holiday market
257(1)
ATOL trends
257(4)
How do these companies compete for business?
259(2)
Consumer trends affecting the future of tour operating
261(1)
Innovation in Sustainability 7.1 Corporate Social Responsibility and tour operators
262(3)
Demographic factors
265(1)
Consumer issues in tour operating
265(4)
Case study 7.1 Mew technology and the holiday rep
269(1)
Marketing and planning the holiday: The holiday brochure
270(4)
Case Study 7.2 Thomas Cook's Let's Got Integrated marketing campaign in 2013/2014
274(6)
Travel agents
276(1)
The evolution of travel agents
276(1)
Characteristics of travel agents
277(1)
The organization of travel agents
278(2)
Business travel
280(2)
Travel agents and information communication technology
282(1)
Social networking and tourism
283(3)
The future of travel retailing
286(2)
Case Study 7.3 TripAdvisor, eWoM and the rise of internet ratings of tourism products and services
288(3)
Conclusion
291(2)
8 Visitor attractions and events
293(38)
Introduction
294(1)
Case Study 8.1 Events as attractions
294(4)
Attractions, events and tourism: A symbiotic relationship?
298(2)
Cass Study 8.2 When management and planning folk The tourism impact and legacy of the Rio Olympiad
300(2)
Classifying visitor attractions
302(7)
The events industry classified
309(1)
Visitor attractions in the UK: Recent trends and patterns
309(3)
Visitor attractions: Product considerations
312(2)
Attractions as a leisure product
314(1)
Visitor attractions and the product life cycle
314(2)
Visitor attractions and the visitor experience
316(3)
The visitor experience at attractions: Key influences
317(2)
Managing the visitor experience: Potential and prospects
319(2)
Innovation in Sustainability 8.1 The greening of meetings and events
321(2)
The future for visitor attraction management
323(3)
Product development and innovation
324(1)
Marketing and promotion
324(1)
Revenue generation and funding
325(1)
Education and training
325(1)
Community and public sector intervention
326(1)
Conclusion
326(5)
9 The management of tourism
331(40)
Introduction
332(1)
Managing tourism businesses: Key principles
332(1)
The purpose of management in tourism organizations
333(3)
What do tourism managers manage?
336(1)
Marketing tourism as a management function
337(2)
The marketing mix
338(1)
Managing operational issues in tourism businesses
339(3)
Managing seasonality
339(3)
Managing service provision: Human resource issues and service delivery
342(4)
Service provision in tourism: A perennial management challenge?
346(2)
Case Study 9.1 The evolution of research on services marketing
348(2)
Developing and managing tourism ventures in the small business sector
350(1)
Case Study 9.2 The Disney model of customer care
351(5)
Tourism and innovation
356(6)
Challenges for tourism managers
356(1)
How and why does innovation occur and what is its significance in tourism?
357(5)
Tourism management in action: Designing and developing a visitor attraction
362(2)
Case Study 9.3 A feasibility study for a new tourism attraction: the scope and range of Issues
364(1)
Conclusion
365(6)
10 The public sector and tourism
371(38)
Introduction
372(1)
Governments and tourism
372(2)
Why governments intervene in the tourism sector
374(3)
Government intervention and tourism performance
377(6)
Tourism policy
383(3)
Case Study 10.1 Destination Management Organizations and tourism
386(5)
How government organizations influence tourism
391(1)
Planning and tourism
391(2)
Does tourism planning exist?
392(1)
Innovation in Sustainability 10.1 championing sustainability in practice -- the Global Sustainable Tourism Council (CSTC)
393(2)
The planning process for tourism
394(1)
Government tourism strategies
395(1)
The public sector marketing of tourism
396(4)
Innovation in Sustainability 10.2 Developing a country-based approach to sustainable tourism management
400(3)
The future of the public sector in the management of tourism
403(6)
11 Managing the visitor and their impacts
409(46)
Introduction
410(1)
The geography of tourism: Its application to impact analysis
410(1)
European tourism: Trends and patterns
411(1)
The geography of European tourism based on air transport: Key trends and impacts
411(3)
Analysing the impact of tourism
414(3)
The economic impact of tourism
417(8)
Constructing the economic impact of tourism
423(2)
Social and cultural impacts of tourism
425(3)
Tourism and the environment
428(4)
The tourism industry response
431(1)
Visitor management
432(2)
Innovation in Sustainability 11.1 (letting tourists out of their ears onto public transport - The experience of New Forest National Park UR
434(4)
Case Study 11.1 The challenge of managing tourism growth: The ease of Vietnam
438(2)
Case Study 11.2 Managing the tourist impact in Venice
440(7)
Future issues for visitor management
447(8)
12 The future of tourism: Post tourism?
455(38)
Introduction
456(1)
The spread of tourism
456(3)
The snowball and amoeba concepts in tourism
459(2)
Case Study 12.1 The tourism strategy of Turkey to 2023
461(2)
Understanding the future of tourism
463(2)
Case Study 12.2 BREXIT arid tourism
465(3)
The pressures for tourism to change
468(2)
An ageing travelling public
469(1)
New social trends
469(1)
New outbound markets
469(1)
Crises and disasters in tourism
470(2)
Crises in tourism and business response: A management challenge?
470(2)
Technology and tourism
472(1)
Climate change, tourism and the environment: Its impact on future tourism trends
473(2)
New business trends
475(1)
Limiting tourism: The beginning of the end?
476(7)
Towards a new tourism management concept: Managed tourism
483(10)
Index 493
Stephen J. Page is Associate Dean (Research) and Professor of Business and Management at Hertfordshire Business School, University of Hertfordshire, UK. He holds an Honorary Doctorate from the University of West London, is an Honorary Professor at the University of Wales, and has worked as a Tourism Consultant with different organizations, including the United Nations World Tourism Organization, OECD, VisitScotland, Scottish Enterprise, Highlands and Islands Enterprise, Harrahs Casinos and Sky Tower, Auckland, New Zealand, among many other clients. He is the author and editor of 43 books on Tourism, Leisure and Events, as well as the Editor of the leading tourism journal, Tourism Management a role he has held since 1996 and the Editor of the Routledge Advances in Tourism book series.