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El. knyga: Transforming Business with Program Management: Integrating Strategy, People, Process, Technology, Structure, and Measurement [Taylor & Francis e-book]

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Transforming Business with Program Management: Integrating Strategy, People, Process, Technology, Structure, and MeasurementDidesnis paveikslėlis
Kitos knygos pagal šią temą:
Taylor & Francis e-booksMore info about Taylor & Francis e-books
Partnerių interneto svetainė: https://www.taylorfrancis.com/books/9780429073977

Organizations need to constantly innovate and improve products and services to maintain a strong competitive position in the market place. The vehicle used by organizations for such constant reinvention is a business transformation program. This book illustrates a tested program management roadmap along with the supporting comprehensive frameworks to successfully execute business transformation programs, formulated strategies, and strategic initiatives. It outlines the steps to successfully transform any business and deliver tangible business outcomes.

This breakthrough work establishes the linkage between strategy formulation and strategy execution through the program management discipline. It depicts how program management integrates strategy, people, process, technology, structure, and measurement on cross-functional initiatives. The author details the processes, techniques, and tools that a program management team can customize and easily implement on any type of strategic initiative within the private or public sector environment to deliver and sustain the expected business outcomes and benefits.

This book discusses the ten mandatory steps (or roadmap) needed to lead complex, business transformation programs to success. It showcases program management best practices and lessons learned though real-world case studies spanning different industry sectors and functional domains. Transforming Business with Program Management will equip executives, general managers, and program managers with the core skills necessary to effectively plan and implement business transformation strategies that drive sweeping business change and innovation.



Organizations need to constantly innovate and improve products and services to maintain a strong competitive position in the market place. The vehicle used by organizations for such constant reinvention is a business transformation program. This book illustrates a tested program management roadmap along with the supporting comprehensive framewor

List of Case Studies
xvii
Foreword xix
Preface xxi
Acknowledgments xxv
About the Author xxvii
Chapter 1 Executive Overview
1(20)
Book Overview
2(1)
Road Map to Make a Business Transformation Program Successful
3(2)
Competitive Advantage and Program Management Framework
5(1)
Key Techniques to Facilitate Successful Business Transformation
6(1)
Chapter Synopses (Chapters 2--12)
7(7)
Transformation Program Management Closes the Business Outcome Gap
14(1)
Transformation Program Realizes Business Benefits
15(1)
Clarification on Benefits Realization Terminology
16(1)
Business Transformation and Program Management Life Cycle
17(2)
Summary
19(1)
Reference
20(1)
Chapter 2 Success Starts Upfront: Describe the Problem Accurately
21(22)
Program Management Operating Model
22(1)
Solution Life Cycle
22(1)
Program Management Dimensions
23(1)
Program Management Tool Kit
24(1)
Environment Scanning Technique
24(1)
Overview
24(1)
Objective
25(1)
Approach
25(4)
Description of Business Problem
29(1)
Voice-of-Customer Technique
30(1)
Overview
30(1)
Objective
31(1)
Approach
32(3)
Definition of Business Outcome
35(1)
Definition of Benefits Realization
36(1)
Program Charter
37(4)
Summary
41(1)
References
41(2)
Chapter 3 Articulate the Program Vision and Objectives
43(20)
Formulation of Business Strategy
44(1)
Business Transformation Drivers
45(1)
Implementation of Business Strategy
45(2)
Comparing the Program Management Life Cycle to the PMI Standard for Program Management
47(1)
Strategic Alignment Technique
48(1)
Overview
48(1)
Objective
48(1)
Approach
48(3)
Business Performance Calibration Technique
51(1)
Overview
51(1)
Objective
52(1)
Approach
53(2)
Critical Success Factors
55(1)
Strategic Imperatives Architect Programs
55(2)
Benefits Realization Strategy
57(1)
Benefits Realization Life Cycle
57(3)
Summary
60(1)
References
61(2)
Chapter 4 Secure Cross Functional Executive Sponsorship
63(18)
Sponsorship of Business Transformation Program
64(2)
Multilevel Program Sponsorship Model
66(1)
Program Value Justification Technique
67(1)
Overview
67(1)
Objective
68(1)
Approach
69(4)
Helpful Hints
73(1)
Upward Management of Program Sponsors
73(1)
Sponsorship of Program Outcome Delivery and Benefits Realization
74(4)
Summary
78(1)
Reference
79(2)
Chapter 5 Develop and Implement a Governance Model
81(16)
Governance Modeling Technique
82(1)
Overview
82(1)
Objective
83(1)
Approach
83(4)
Program Communication and Escalation Protocol
87(1)
Program Governance: Bodies, Responsibilities, and Rhythm
87(2)
Program Accountability
89(1)
Governance Policy Design Technique
89(1)
Overview
89(1)
Objective
89(1)
Approach
90(1)
Program Governance
91(1)
Decision Making Framework
91(2)
Change Control Management
93(1)
Governance of Benefits Realization
94(2)
Summary
96(1)
Reference
96(1)
Chapter 6 Define Success, Outcomes, and Key Value Indicators
97(16)
Performance Improvement Measurement Technique
98(1)
Overview
98(1)
Objective
98(1)
Factors
99(1)
Approach
99(4)
Helpful Tips
103(1)
Positioning Transformation Program to Deliver Business Outcomes
103(1)
Business Outcome Modeling Technique
104(1)
Overview
104(1)
Objective
105(1)
Approach
106(4)
Summary
110(1)
References
111(2)
Chapter 7 Invest in Planning and Creating an Integrated Approach
113(24)
Program Architecture Technique
114(1)
Overview
114(1)
Objective
114(1)
Approach
115(3)
Program Architecture Drives Program Management Life Cycle
118(1)
Organization Change Management Technique
118(1)
Overview
118(1)
Objective
119(1)
Approach
120(3)
Drivers
123(1)
Organization Change Readiness
124(1)
Transformation Program Planning Technique
125(1)
Overview
125(1)
Objective
126(1)
Approach
126(6)
Benefits Realization Planning
132(2)
Summary
134(1)
References
135(2)
Chapter 8 Drive Strong Partnership and Stakeholder Engagement
137(14)
Stakeholder Expectation Management Technique
138(1)
Overview
138(1)
Objective
139(1)
Approach
139(1)
Stakeholder Assessment
140(1)
Stakeholder Engagement Strategy
141(1)
Stakeholder Engagement: Planning, Executing, and Monitoring
142(1)
Stakeholder Engagement through Communications Vehicle
143(1)
Stakeholder Engagement through Training Vehicle
144(1)
Stakeholder Engagement through Coaching Vehicle
145(1)
Business Outcome Delivery Enabler
146(3)
Summary
149(1)
Reference
149(2)
Chapter 9 Provide Leadership Across All Levels
151(18)
Multilevel Program Leadership Model
152(2)
Multidimensional Program Leadership Model
154(1)
Program Leadership and Risk Mitigation
154(1)
Transformation Program Leadership
155(1)
Planning Stage
155(1)
Delivery Stage
156(1)
Leadership of Program Management Processes
157(1)
Program Leadership versus Program Management
158(1)
Balancing Program Leadership and Program Management
159(2)
Program Leadership through Office of Business Transformation
161(2)
Drivers for the Office of Business Transformation
163(1)
Significance of Leadership in Program Communications
164(1)
Benefits Realization Leadership
165(2)
Summary
167(1)
References
168(1)
Chapter 10 Monitor Aggressively and Have Contingencies
169(20)
Monitoring Status of Transformation Program
170(2)
Program Monitoring: Key Criteria
172(1)
Transformation Program Status Dashboard
173(3)
Tracking and Reporting Project Performance
176(1)
Monitoring Transformation Program
177(1)
Milestones
177(1)
Financials
178(1)
Issues and Risks
179(2)
Change Requests
181(1)
Enabling Continuous Improvement
181(2)
Contingency Strategy and Contingency Planning
183(1)
Monitoring Benefits Realization
184(2)
Summary
186(1)
Reference
187(2)
Chapter 11 Create and Implement an Operations Transition Plan
189(20)
Operations Transition Framework
190(2)
Transition Model Development
192(2)
Training the Operations Team
194(1)
Transition Model Execution
195(1)
Value Enhancement Analysis Technique
195(1)
Overview
195(1)
Objective
196(1)
Approach
196(3)
Transition Model Operationalization
199(1)
Walk Through Technique
200(1)
Overview
200(1)
Objective
200(1)
Approach
201(2)
Leading Lessons Learned from Walk Throughs
203(1)
Business Outcome Delivery and Sustainment
204(3)
Summary
207(1)
Reference
208(1)
Chapter 12 Executive Summary
209(14)
Road Map for Transformation (or Strategic Initiative) Success
210(2)
Summaries of
Chapters 2-11
212(5)
Revisitation of Main Points
217(1)
Program Architecture: Bridge to Implementing Business Strategy
218(1)
Business Outcome and Benefits Realization Life Cycle Management
218(1)
Program Management Life Cycle
219(1)
Program Management Office and Office of Business Transformation
220(1)
Key Takeaways on Program Management
221(1)
Conclusion
221(1)
Reference
222(1)
Vocabulary 223(2)
Index 225
Satish P. Subramanian is a Principal at M Squared Consulting, which is a SolomonEdwards company. His 25 plus years of management and technology consulting leadership experience has resulted in tangible value creation for F500 and global companies in the health care, financial services, high tech, and manufacturing industry sectors. He has advised companies on their business transformation initiatives, guided them on operational optimization, driven strategic change to realize vision, executed strategic programs, and delivered sustainable results. He has built the business transformation and program management capabilities of organizations.

Satish has held executive-level positions at Ernst & Young, Infosys, Point B, and Cambridge Technology Partners. He developed his deep expertise through his hands-on consulting engagements, line role at a South Asian manufacturing conglomerate, and thought leadership in the form of authoring, speaking, and training. He is an Adjunct Instructor at Global Knowledge, a global company providing learning solutions and training services to companies. He holds a BS in Industrial Engineering and MBA (Sales and Marketing) from the University of Mumbai and an MBA (Management Information Systems) from California Lutheran University. He is Program Management and Project Management certified by the Project Management Institute and Change Management certified by Prosci. He invites you to share your thoughts on his book. He can be reached either at satishps@outlook.com or http://www.linkedin.com/in/satishsubramanian.
Pastovi nuoroda: https://www.kriso.lt/db/9780429073977_pe.html
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