Access services departments in academic libraries are literally and metaphorically at the front line of 21st century academic librarianship and in both tangible and intangible ways these departments, with their circulation desk roots, are making great strides to facilitate access in an ever changing higher education landscape. Access services departments are expanding their portfolios to include electronic reserves (e-reserves), increased cooperative and shared services, facilities management, assessment initiatives, e-book lending initiatives, and copyright management. The ten chapters in Twenty-First-Century Access Services: On the Front Line of Academic Librarianship highlight these expanded roles and discuss the role these services will continue to play in the success of the library, as well as place these services in the context of supporting the academic mission of the institutions of which the libraries are a part. This volume also fills a major void in the professional literature. This work will be useful to access services practitioners in all types of academic libraries, and to library and information science graduate students and faculty.
| Foreword |
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| Introduction |
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| Part 1 Core Access Services |
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3 | (22) |
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Chapter 2 Stacks Management |
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| Part 2 Access Services Beyond Circulation |
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41 | (76) |
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Chapter 3 Interlibrary Loan and Document Delivery |
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Chapter 4 Course Reserves Management |
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65 | (20) |
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Chapter 5 Building Management Responsibilities for Access Services |
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85 | (14) |
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Chapter 6 Emerging Technologies and Spaces in Access Services |
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99 | (18) |
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| Part 3 Special Topics In Access Services |
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Chapter 7 Access Services within Campus and Library Organizations |
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Chapter 8 Access Services Department Organization |
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135 | (34) |
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Chapter 9 Access Services and the Success of the Academic Library |
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169 | (22) |
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Chapter 10 Assessing and Benchmarking Access Services |
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191 | (26) |
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Chapter 11 The Kept-Up Access Services Professional |
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217 | (26) |
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| Conclusion |
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Michael J. Krasulski is Assistant Professor of Information Science and Coordinator of Access Services at University of the Sciences, Philadelphia. He was previously the Coordinator of Public Services at Philadelphia University. Michael is currently working on various research projects that he hopes will improve the status of access services librarians in the profession. Further, he has a variety of interests beyond academic librarianship, including genealogy, urban history, and Episcopal Church affairs. He earned his MSLIS from Drexel University and has an additional masters degree from Temple University. Michael is also an adjunct instructor in the MSLIS programme at the iSchool at Drexel University.
Trevor A. Dawes is an Associate University Librarian at Washington University in St. Louis. He was previously the Circulation Services Director at the Princeton University Library, and prior to that held several positions at the Columbia University Libraries in New York City. He has worked with staff in developing and providing training for various services, has written widely on access services topics in libraries, and has either planned or presented at various local, national, and international conferences on a variety of topics. Since 2006, Dawes has been an instructor in the MSLIS programme at the iSchool at Drexel University. Dawes earned his MLS from Rutgers University, and has two additional masters degrees from Teachers College, Columbia University. He is an active member of the American Library Association and is the 20132014 president of the Association of College and Research Libraries.
