""Understanding Clinical Negotiation" means finding and holding common ground with patients. The requisite skills are fundamental to patient-centered care. Thus, this book is addressed mainly to practicing generalist physicians, nurse practitioners, and physicians' assistants, as well as students and post-graduate trainees aspiring to become accomplished clinicians. Caring for patients can be uniquely rewarding but also uniquely challenging. It is not getting any easier. Over the past half-century, the number of available diagnostic and therapeutic technologies has increased greatly. At the same time, the information environment has changed dramatically. Both clinicians and patients are exposed to a tidal wave of health-related information of widely varying quality. Meanwhile, practice environments have grown increasingly complex, so that patients do not always know who is in charge of their care, where they can go for after-hours emergencies, and how much it will cost. There are times, therefore, when patients and clinicians find themselves at a loss. Ginned up by direct-to-consumer advertising, the internet, and text messages from concerned relatives, patients approach the clinical encounter with more specific and more exacting expectations than in thepast. In trying to provide high-value care, maintain patient safety, preserve patient satisfaction, and restrain costs, it is the rare clinician who does not sometimes feel overwhelmed, as the current literature on physician burnout amply testifies. Thisbook argues that knowing what patients want and working with them toward mutually defined goals is the essence of good patient care. Skillful clinical negotiation can also augment the rewards, and help overcome the challenges, of clinical practice"--
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Achieve optimal patient outcomes and build positive health care relationships with this timely and essential guidePatient relations, satisfaction, and engagement are more important than ever. Many patients today research their conditions online, and are the targets of marketing campaigns by hospitals, medical device manufacturers, and the pharmaceutical industry. As a result, some will bring a consumer mindset to the exam room and even demand tests and treatments that are of questionable value. This new health care landscape makes the ability to clinically negotiate with patients an increasingly important skill.
Understanding Clinical Negotiation helps clinicians navigate patient desires toward mutually defined goals. The first guide of its kind, this important resource will equip clinicians with the insights and pragmatic skills needed to strike the right balance between care and costs, while ensuring the satisfaction and safety of every patient.
Understanding Clinical Negotiation features:
- Real-world vignettes incorporating scenarios encountered in research and practice
- Clinical pearls and summary bullet points for each chapter
- Actionable lessons that can be applied immediately in practice
- Deeper Dive sidebars with additional insights and information
- Strategies for fostering patients full disclosure of relevant information
- Methods for raising awareness of and managing emotions in clinical care
- Best practices for collaborative decision-making in diverse populations
