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Working in Groups: Communication Principles and Strategies -- Books a la Carte 7th ed. [Loose-leaf]

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  • Formatas: Loose-leaf, 320 pages, aukštis x plotis x storis: 272x211x10 mm, weight: 522 g, Illustrations
  • Išleidimo metai: 06-Aug-2016
  • Leidėjas: Pearson
  • ISBN-10: 0134415523
  • ISBN-13: 9780134415529
Kitos knygos pagal šią temą:
Working in Groups: Communication Principles and Strategies -- Books a la Carte 7th ed.Didesnis paveikslėlis
  • Formatas: Loose-leaf, 320 pages, aukštis x plotis x storis: 272x211x10 mm, weight: 522 g, Illustrations
  • Išleidimo metai: 06-Aug-2016
  • Leidėjas: Pearson
  • ISBN-10: 0134415523
  • ISBN-13: 9780134415529
Kitos knygos pagal šią temą:
Pastovi nuoroda: https://www.kriso.lt/db/9780134415529.html
Raktažodžiai:
For courses in Small Group Communication

A practical approach that helps students learn how to work together in groups successfully
Working in Groups provides students with practical strategies, built on theory and research, for communicating and working successfully in groups. Utilizing the concept of balance as a unifying metaphor, authors Isa Engleberg and Dianna Wynn help students acquire the tools to apply group communication theories, methods, and skills effectively—helping them become more valuable and ethical group members. The Seventh Edition offers coverage of fresh topics as well as a new closing chapter on group presentations that better helps students master this key skill.

NOTE: This ISBN is for a Pearson Books a la Carte edition: a convenient, three-hole-punched, loose-leaf text. In addition to the flexibility offered by this format, Books a la Carte editions offer students great value, as they cost significantly less than a bound textbook.

Working in Groups, Seventh Edition is also available via REVEL™, an interactive learning environment that enables students to read, practice, and study in one continuous experience.
Preface xiii
About the Authors xvii
1 Introduction to Group Communication 1(18)
Case Study: The Study Group Dilemma
2(1)
1.1 The Importance of Groups
2(2)
Group Assessment: Group Communication Competencies Survey
3(1)
1.2 Defining Group Communication
4(4)
1.2.1 Key Elements of Group Communication
4(2)
Theory in Groups: Systems Theory
6(1)
1.2.2 Types of Groups
6(2)
Virtual Teams:Groups in Cyberspace
7(1)
1.3 Advantages and Disadvantages of Working in Groups
8(3)
GroupWork: It Was the Best of Teams, It Was the Worst of Teams
9(1)
1.3.1 Advantages of Working in Groups
9(1)
Groups in Balance...Create Synergy
10(1)
1.3.2 Disadvantages of Working in Groups
10(1)
1.4 The Nature of Group Communication
11(1)
1.4.1 Theories, Strategies, and Skills
11(1)
1.4.2 The Group Communication Process
12(1)
1.5 Balance as the Guiding Principle of Group Work
12(3)
1.5.1 Groups in Balance
12(1)
1.5.2 Balancing Group Dialectics
13(2)
Theory in Groups: Relational Dialectics Theory
13(2)
Groups in Balance...Enjoy Working Together
15(1)
1.6 Ethical Group Communication
15(4)
1.6.1 Ethics in Balance
16(1)
1.6.2 Credo for Ethical Communication
16(4)
Ethics in Groups: The National Communication Association Credo for Ethical Communication
16(1)
GroupWork: The Ethics Credo in Action
17(1)
Summary: Introduction to Group Communication
18(1)
2 Group Development 19(17)
Case Study: Nice to Meet You, Too
19(1)
2.1 Group Development Stages
20(6)
2.1.1 Forming Stage
21(1)
Groups in Balance...Socialize Newcomers
21(1)
2.1.2 Storming Stage
22(1)
2.1.3 Norming Stage
23(1)
2.1.4 Performing Stage
24(1)
Theory in Groups: Collective Intelligence
24(1)
2.1.5 Adjourning Stage
24(2)
Virtual Teams:Developmental Tasks
25(1)
2.2 Group Goals
26(2)
2.2.1 Establishing Group Goals
26(1)
Theory in Groups: Goal Theory and Group Work
27(1)
2.2.2 Balancing Group Goals and Hidden Agendas
27(1)
Group Assessment: How Good Is Your Goal?
28(1)
2.3 Group Norms
28(5)
2.3.1 Types of Norms
29(1)
GroupWork: Classroom Norms
29(1)
2.3.2 Categories of Norms
30(1)
2.3.3 Conformity
30(1)
Ethics in Groups: Beware of Unreasonable Norms
30(1)
2.3.4 Nonconformity
31(2)
Groups in Balance...Change Norms as Needed
31(2)
2.4 Group Motivation
33(3)
2.4.1 A Sense of Meaningfulness
33(1)
2.4.2 A Sense of Choice
33(1)
2.4.3 A Sense of Competence
34(1)
2.4.4 A Sense of Progress
34(3)
Summary: Group Development
34(2)
3 Group Member Participation 36(17)
Case Study: Taming Tony the Tiger
36(1)
3.1 Group Member Needs
37(3)
3.1.1 Schutz's Theory of Interpersonal Needs
37(3)
GroupWork: Group Attraction Survey
39(1)
3.1.2 Balancing Individual Needs and Group Needs
40(1)
3.2 Member Roles
40(4)
3.2.1 Group Task Roles
40(1)
3.2.2 Group Social Maintenance Roles
41(2)
Theory in Groups: Belbin's Team-Role Theory
42(1)
3.2.3 Disruptive Behaviors
43(1)
3.3 Member Confidence
44(4)
3.3.1 Communication Apprehension
44(1)
3.3.2 Strategies for Reducing Communication Apprehension
45(3)
Group Assessment: Personal Report of Communication Apprehension (PRCA-24)
46(1)
Virtual Teams:Confidence with Technology
47(1)
3.3.3 Strategies for Helping Apprehensive Members
48(1)
3.4 Member Assertiveness
48(5)
Group Assessment: Assertiveness Scale
49(1)
3.4.1 Balancing Passivity and Aggression
49(1)
Groups in Balance...Know When and How to Say No
50(1)
3.4.2 Assertiveness Skills
50(4)
Ethics in Groups: Managing Manipulators
51(1)
Summary: Group Member Participation
51(2)
4 Diversity in Groups 53(24)
Case Study: Diversity Dilemma
54(1)
4.1 The Value of Group Diversity
54(2)
4.1.1 Culture and Diversity
55(1)
4.1.2 Homogeneous and Heterogeneous Groups
55(1)
Groups in Balance...Seek Intellectual Diversity
56(1)
4.2 Obstacles to Understanding Others
56(2)
4.2.1 Ethnocentrism
56(1)
4.2.2 Stereotyping
57(1)
4.2.3 Prejudice
57(1)
4.2.4 Discrimination
57(1)
4.3 Personality Dimensions
58(4)
4.3.1 The Big Five Personality Traits
58(1)
4.3.2 The Myers-Briggs Type Indicator®
58(3)
Groups in Balance...Value Both Introverts and Extroverts
59(2)
4.3.3 Motivating Personality Types in Groups
61(1)
GroupWork: Personality Types in Groups
61(1)
4.4 Cultural Dimensions
62(6)
4.4.1 Individualism-Collectivism
62(1)
4.4.2 Power Distance
63(2)
4.4.3 Gender Expectations
65(1)
4.4.4 Time Orientations
65(1)
4.4.5 High Context-Low Context
66(2)
Virtual Teams:Cultural Dimensions and Communication Technology
66(1)
Group Assessment: Cultural Context Inventory
67(1)
4.5 Gender Dimensions
68(1)
4.5.1 Collective Intelligence
68(1)
4.5.2 Amount of Talk
68(1)
Theory in Groups: Muted Group Theory
69(1)
4.6 Generational Dimensions
69(2)
4.6.1 Four Generational Dimensions
70(1)
4.6.2 Ensuring Successful Intergenerational Interactions
70(1)
4.7 Religious Dimensions
71(2)
Group assessment: Religious Knowledge Survey
72(1)
4.8 Adapting to Diversity
73(4)
4.8.1 Be Mindful
73(1)
4.8.2 Adapt to Others
73(1)
4.8.3 Actively Engage Others
73(7)
Ethics in Groups: Practice the Platinum Rule
73(1)
Summary: Diversity in Groups
74(3)
5 Group Leadership 77(22)
Case Study: The Leader in Sheep's Clothing
77(1)
5.1 What Is Leadership?
78(2)
Groups in Balance...Value Both Leadership and Followership
79(1)
5.2 Becoming a Leader
80(2)
5.2.1 Designated Leaders
80(1)
5.2.2 Emergent Leaders
80(1)
5.2.3 Strategies for Becoming a Leader
81(1)
Group Assessment: Are You Ready to Lead?
82(1)
5.3 Leadership and Power
82(2)
5.3.1 Types of Power
83(1)
5.3.2 The Power of Power
83(1)
Ethics in Groups: Leadership Integrity
84(1)
5.4 Leadership Theories
84(6)
5.4.1 Trait Leadership Theory
85(1)
5.4.2 Styles Leadership Theory
85(1)
Groups in Balance...Cultivate the Two Sides of "Great" Leadership
86(1)
5.4.3 Situational Leadership Theory
86(4)
GroupWork: The Least-Preferred-Coworker Scale
88(2)
Theory in Groups: An Abundance of Leadership Theories
90(1)
5.5 The 5M Model of Leadership Effectiveness
90(4)
5.5.1 Model Leadership Behavior
91(1)
5.5.2 Motivate Members
91(1)
5.5.3 Manage Group Process
92(1)
5.5.4 Make Decisions
92(1)
5.5.5 Mentor Members
92(1)
5.5.6 Balancing the 5 Ms of Leadership Effectiveness
93(1)
Virtual Teams:Sharing Virtual Leadership Functions
94(1)
5.6 Diversity and Leadership
94(5)
5.6.1 Gender and Leadership
94(2)
5.6.2 Leading Multicultural Groups
96(5)
Summary: Group Leadership
97(2)
6 Verbal and Nonverbal Communication in Groups 99(20)
Case Study: How to Sink the Mayflower
100(1)
6.1 Two Essential Tools
100(1)
6.2 Team Talk
101(2)
6.2.1 The Dimensions of Team Talk
101(2)
Group Assessment: Auditing Team Talk
102(1)
6.2.2 Use I, You, and We Language Appropriately
103(1)
6.3 Language Challenges
103(3)
6.3.1 Abstract Words
103(1)
6.3.2 Bypassing
104(1)
6.3.3 Exclusionary Language
104(1)
6.3.4 Jargon
104(2)
Ethics in Groups: Sticks and Stones May Break Your Bones, but Words Can Hurt Forever
105(1)
6.4 Language Differences
106(2)
6.4.1 Language and Gender
106(1)
6.4.2 Language and Culture
106(2)
Theory in Groups: The Whorl Hypothesis
107(1)
6.5 Nonverbal Communication
108(3)
Groups in Balance...Speak "Silently"
108(1)
6.5.1 Personal Appearance
108(1)
6.5.2 Facial Expression and Eye Contact
108(1)
6.5.3 Vocal Expression
109(1)
6.5.4 Physical Expression
109(2)
Virtual Teams:Expressing Emotions Online
110(1)
6.6 The Nonverbal Environment
111(2)
6.6.1 Arrangement of Space
111(1)
6.6.2 Perceptions of Personal. Space
112(1)
6.7 Nonverbal Differences
113(2)
6.7.1 Nonverbal Communication and Gender
114(1)
6.7.2 Nonverbal Communication and Culture
114(1)
GroupWork: What is Nonverbally Normal?
114(1)
6.8 Creating a Supportive Communication Climate
115(4)
6.8.1 Defensive and Supportive Behaviors
115(1)
6.8.2 Immediacy in Groups
116(4)
GroupWork: How Immediate Are You?
117(1)
Summary: Verbal and Nonverbal Communication in Groups
117(2)
7 Listening and Responding in Groups 119(17)
Case Study: That's Not What I Said
119(1)
7.1 The Challenge of Listening in Groups
120(4)
7.1.1 The Nature of Listening
121(1)
7.1.2 The Need for Better Listening
121(2)
Group Assessment: Student Listening Inventory
122(1)
7.1.3 The Habits of Listeners
123(1)
7.2 The Listening Process
124(5)
Theory in Groups: The HURTER Listening Model
124(1)
7.2.1 Listening to Hear
125(1)
7.2.2 Listening to Understand
125(1)
Groups in Balance...Ask Questions to Enhance Comprehension
126(1)
7.2.3 Listening to Remember
126(1)
7.2.4 Listening to Interpret
126(1)
7.2.5 Listening to Evaluate
127(1)
7.2.6 Listening to Respond
127(2)
GroupWork: Practice Paraphrasing
128(1)
7.3 Key Listening Strategies and Skills
129(3)
7.3.1 Use Your Extra Thought Speed
129(1)
7.3.2 Apply the Golden Listening Rule
129(1)
7.3.3 "Listen" to Nonverbal Behavior
130(1)
7.3.4 Minimize Distractions
130(1)
7.3.5 Listen Before You Leap
130(1)
7.3.6 Take Relevant Notes
130(2)
Virtual Teams:Listening Online
131(1)
7.4 Listening to Differences
132(4)
7.4.1 Gender Differences
133(1)
7.4.2 Personality Differences
133(1)
7.4.3 Cultural Differences
133(1)
Groups in Balance...Learn the Art of High-Context Listening
133(1)
7.4.4 Hearing Ability Differences
133(4)
Ethics in Groups: Self-Centered Listening Sabotages Success
134(1)
Summary: Listening and Responding in Groups
135(1)
8 Conflict and Cohesion in Groups 136(19)
Case Study: Sociology in Trouble
137(1)
8.1 Conflict in Groups
137(2)
8.1.1 Task Conflict
138(1)
8.1.2 Personal Conflict
138(1)
8.1.3 Procedural Conflict
138(1)
8.2 Constructive and Destructive Conflict
139(2)
GroupWork: Conflict Awareness Log
139(1)
Virtual Teams:Conflict in Cyberspace
140(1)
8.3 Conflict Styles
141(4)
8.3.1 Avoiding Conflict Style
141(1)
8.3.2 Accommodating Conflict Style
141(1)
Groups in Balance...Know How to Apologize and When to Forgive
142(1)
8.3.3 Competing Conflict Style
142(1)
8.3.4 Compromising Conflict Style
143(1)
8.3.5 Collaborating Conflict Style
143(1)
8.3.6 Choosing a Conflict Style
143(2)
Group Assessment: How Do You Respond to Conflict?
144(1)
8.4 Conflict Management Strategies
145(4)
8.4.1 The 4Rs Method
145(2)
Theory in Groups: Attribution Theory and Member Motives
146(1)
8.4.2 The A-E-I-O-U Model
147(1)
8.4.3 Cooperative Negotiation
147(1)
8.4.4 Anger Management
147(2)
Ethics in Groups: The Group and the Doctrine of the Mean
148(1)
8.5 Conflict and Member Diversity
149(1)
8.5.1 Cultural Responses to Conflict
149(1)
Groups in Balance...Let Members Save Face
149(1)
8.5.2 Gender Responses to Conflict
150(1)
8.6 Group Cohesion
150(5)
8.6.1 Enhancing Group Cohesion
150(1)
8.6.2 Groupthink
151(5)
Summary: Conflict and Cohesion in Groups
153(2)
9 Decision Making and Problem Solving in Groups 155(23)
Case Study: No More Horsing Around
156(1)
9.1 Understanding Group Decision Making and Problem Solving
156(4)
9.1.1 Clear Goal
157(2)
Theory in Groups: Asking Single and Subordinate Questions
157(2)
9.1.2 Quality Content
159(1)
9.1.3 Structured Procedures
159(1)
9.1.4 Commitment to Deliberation
159(1)
9.1.5 Collaborative Communication Climate
159(1)
9.2 Group Decision Making
160(3)
9.2.1 Decision-Making Methods
160(1)
Groups in Balance...Avoid False Consensus
161(1)
9.2.2 Decision-Making Styles
161(2)
GroupWork: What Is Your Decision-Making Style?
162(1)
9.3 Group Problem Solving
163(9)
9.3.1 Brainstorming
164(1)
9.3.2 Nominal Group Technique (NGT)
165(1)
9.3.3 Decreasing Options Technique (DOT)
166(2)
9.3.4 The Progressive Problem-Solving Method
168(4)
Groups in Balance...Avoid Analysis Paralysis
169(1)
Virtual Teams:Mediated Decision Making and Problem Solving
170(2)
9.4 Creativity and Problem Solving
172(1)
9.4.1 Creative Thinking
172(1)
9.4.2 Enhancing Group Creativity
172(1)
Ethics in Groups: The Morality of Creative Outcomes
173(1)
9.5 Problem-Solving Realities
173(5)
9.5.1 Politics
173(1)
9.5.2 Preexisting Preferences
174(1)
9.5.3 Power
174(1)
9.5.4 Organizational Culture
174(5)
Group Assessment: Problem-Solving Competencies in Groups
175(1)
Summary: Decision Making and Problem Solving in Groups
176(2)
10 Critical Thinking and Argumentation in Groups 178(17)
Case Study: Slicing the Pie
178(1)
10.1 The Nature of Critical Thinking and Argumentation
179(4)
10.1.1 The Value of Argumentation in Groups
180(1)
Theory in Groups: Argumentative Communication
181(1)
10.1.2 Deliberative Group Argumentation
181(2)
Group Assessment: Argumentativeness Scale
182(1)
10.2 Understanding Arguments
183(3)
10.2.1 Claim, Evidence, and Warrant
184(1)
10.2.2 Backing, Reservation, and Qualifier
184(2)
GroupWork: Analyze the Argument
185(1)
10.3 Supporting Arguments
186(2)
Groups in Balance...Document Sources of Evidence
186(1)
10.3.1 Types of Evidence
186(1)
10.3.2 Tests of Evidence
187(1)
Virtual Teams:Think Critically about the Internet
187(1)
10.4 Presenting Arguments
188(1)
10.4.1 State Your Claim
188(1)
GroupWork: Clarify Your Claims
188(1)
10.4.2 Support Your Claim
189(1)
10.4.3 Provide Reasons
189(1)
10.4.4 Summarize Your Argument
189(1)
10.5 Refuting Arguments
189(2)
10.5.1 Listen to the Argument
189(1)
10.5.2 State the Opposing Claim
190(1)
10.5.3 Preview Your Objections
190(1)
10.5.4 Assess the Evidence
190(1)
10.5.5 Assess the Reasoning
190(1)
10.5.6 Summarize Your Refutation
190(1)
10.6 Adapting to Argumentation Styles
191(4)
10.6.1 Gender Differences in Argumentation
191(1)
10.6.2 Cultural Differences in Argumentation
191(1)
10.6.3 Argumentation and Emotional Intelligence
192(4)
Ethics in Groups: Ethical Argumentation
192(1)
Summary: Critical Thinking and Argumentation in Groups
193(2)
11 Planning and Conducting Meetings 195(20)
Case Study: Monday Morning Blues
196(1)
11.1 Meetings, Meetings, Meetings
196(2)
11.1.1 What Is a Meeting?
197(1)
GroupWork: It Was the Best of Meetings; It Was the Worst of Meetings
197(1)
11.1.2 Why Do Meetings Fail?
198(1)
11.2 Planning and Chairing Meetings
198(7)
Theory in Groups: Chaos and Complexity Theories
199(1)
11.2.1 Questions About Meetings
199(2)
11.2.2 Preparing the Agenda
201(2)
Groups in Balance...Avoid Meetingthink
202(1)
11.2.3 Chairing the Meeting
203(1)
11.2.4 Preparing the Minutes
204(1)
Ethics in Groups: Use Good Judgment When Taking Minutes
205(1)
11.3 Managing Members in Meetings
205(3)
11.3.1 Adapting to Problematic Behaviors
205(2)
11.3.2 Adapting to Member Differences
207(1)
Virtual Teams:Meeting in Cyberspace
207(1)
11.4 Parliamentary Procedure
208(5)
11.4.1 Who Uses Parliamentary Procedure?
209(1)
11.4.2 The Guiding Principles of Parliamentary Procedure
209(1)
11.4.3 The Parliamentary Players
210(1)
11.4.4 Making a Motion
211(1)
11.4.5 Making a Main Motion
212(1)
11.5 Evaluating the Meeting
213(2)
Group Assessment: Post-Meeting Reaction (PMR) Form
213(1)
Summary: Planning and Conducting Meetings
214(1)
12 Group Presentations 215(19)
Case Study: Team Challenge
215(1)
12.1 Presentations in and by Groups
216(1)
12.2 Presentation Guidelines
217(6)
12.2.1 Purpose
217(1)
12.2.2 Audience
218(1)
12.2.3 Credibility
219(1)
Theory in Groups: Aristotle's Ethos
219(1)
12.2.4 Logistics
219(1)
12.2.5 Content
220(1)
12.2.6 Organization
220(1)
12.2.7 Delivery
221(2)
Virtual Teams:Mediated Presentations
222(1)
12.3 Group Presentations
223(4)
12.3.1 Public Group Presentations
223(1)
12.3.2 Team Presentations
224(3)
Groups in Balance...Welcome and Encourage Questions
225(2)
Group Assessment: Team Presentation Evaluation
227(1)
12.4 Presentation Aids
227(7)
12.4.1 Presentation Slides
228(2)
Ethics in Groups: Respect Copyrights
229(1)
12.4.2 Delivering Presentation Aids
230(4)
Groups in Balance...Know When to Break the "Slide" Rules
230(2)
GroupWork: Re-envision the Visual
232(1)
Summary: Group Presentations
232(2)
Glossary 234(11)
Notes 245(29)
Credits 274(2)
Index 276