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El. knyga: Creating Marketing Magic and Innovative Future Marketing Trends: Proceedings of the 2016 Academy of Marketing Science (AMS) Annual Conference

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This volume includes the full proceedings from the 2016 Academy of Marketing Science (AMS) Annual Conference held in Orlando, Florida, entitled Creating Marketing Magic and Innovative Future Marketing Trends. The marketing environment continues to be dynamic. As a result, researchers need to adapt to the ever-changing scene. Several macro-level factors continue to play influential roles in changing consumer lifestyles and business practices. Key factors among these include the increasing use of technology and automation, while juxtaposed by nostalgia and “back to the roots” marketing trends. At the same time, though, as marketing scholars, we are able to access emerging technology with greater ease, to undertake more rigorous research practices. The papers presented in this volume aim to address these issues by providing the most current research from various areas of marketing research, such as consumer behavior, marketing strategy, marketing theory, services marketing, advertising, branding, and many more.

Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses, and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complementing the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.

Creating Marketing Magic and Innovative Future: Volume 1(1)
Session 1A Charity and Social Marketing: Do We Put Our Money Where Our Mouth Is?
At the Intersection of Social Marketing and Public Policy: An Exploration of a Non-profit from the Client Perspective: A Structured Abstract
3(8)
Tara J. Konya
Nancy Hodges
Solicitations for Charity at Checkout and Consumer Responses: An Abstract
11(2)
Efua Obeng
Casey E. Newmeyer
A Little for Me, a Lot for You: The Relationship Between Checkout Charity and Gratuity Size (An Abstract)
13(4)
Chinintorn Nakhata
Riley Dugan
Session 1B : Unhappy Customers: Consumer Dissatisfaction and Service Recovery
How Customer-Company Identification and Self-Construal Predict Service Recovery Expectations and Complaints: An Extended Abstract
17(6)
Jeremy S. Wolter
Jeffery Smith
Todd Bacile
Structured Abstract: All Online Complaints Are Not Created Equal, Corporate Social Media Pages as Customer Service Channels
23(6)
Todd J. Bacile
Alexa K. Fox
Jeremy S. Wolter
Felipe Massa
(Abstract) Service Recovery in Online Medium: A Cost-Effective Answer in Cross-Cultural Settings
29(4)
Sanchayan Sengupta
Daniel Ray
Olivier Trendel
Session 1C : Impact of Consumer Behavior Factors on Retail Decisions
I Wish the Bears Were Bigger: The Role of Upward Counterfactuals on Perceptions of Ownership in a Participatory Setup (An Abstract)
33(2)
Devdeep Maity
Todd J. Arnold
The Weight Bias: An Empirical Study of Body Size and Basket Healthiness on Consumer Helping Behaviors Toward Thin, Average, and Obese Shoppers (Abstract)
35(2)
Bridget Satinover Nichols
David Raska
Structured Abstract: The Influence of Dual Branding Information on Consumer Evaluations
37(6)
Allyn White
Stacie Waites
Robert Moore
Melissa Moore
Douglas W. Vorhies
The Role of Emotions to Brand Attachment and Brand Attitude in a Retail Environment: An Extended Abstract
43(8)
Evangelia Chatzopoulou
Markos Tsogas
Session 1D : Digital Influence: Power, Conflict, and Sentiment
New Hidden Persuaders: An Investigation of Anchoring Effects of Recommender Systems on Consumer Choice (An Abstract)
51(2)
Soren Kocher
Hartmut H. Holzmilller
Detecting Conflict on Social Media: An Extended Abstract
53(6)
Olivier Sibai
Kristine De Valck
Alastair Herbert
Dell Zhang
Measuring Influence on Social Media: A Sentiment Perspective (An Abstract)
59(4)
Wei-Lun Chang
Guan-Rong Chen
Session 1E : Appeals and Diversity
Effectiveness of Indirect Versus Direct Comparative Advertising: The Role of Comparison Brand Usage (An Abstract)
63(2)
Jean-Luc Herrmann
Mathieu Kacha
Christian Dianoux
Tommy Hsu
The Effects of Values, Advertising Characteristics, and Animal Companion Preference on Consumer Attitudes and Purchase
65(18)
Douglas A. Amyx
Structured Abstract: Using Sharp Numbers to Make a Point-The Affective Impact of Numerical Appeals in STD Prevention Among Young Adults
83(6)
R. Wixel Barnwell
Kevin J. Shanahan
Chrisopher D. Hopkins
Karen Hood
Astrid Keel
Measuring Slice-of-Life Versus Slice-of-Death Advertising Appeals: An Abstract
89(4)
Anshu Saxena Arora
Amit Arora
Shalonda K. Bradford
Session 1F : New Product Development and Product Strategy in Dynamic Market Environments
An Examination of the Drivers of E-Marketing Capability in the Digital Age: An Abstract
93(2)
Xia Liu
Interactive Effects of Product and Brand Portfolios on Firm Value: An Extended Abstract
95(6)
Praneet Randhawa
Ahmet H. Kirca
M. Berk Talay
M. Billur Akdeniz
Session 1G : Digital Tools and Marketing Pedagogy
Does the Accuracy of Published Multiple-Choice Question Difficulties Depend on What Means "Difficulty"? (No.): An Abstract
101(2)
John R. Dickinson
The Role of Simulator Games in Marketing Education: Evidence from Academics in Bournemouth University
103(12)
Maria Musarskaya
Kaouther Kooli
Slogans in Higher Education: A Longitudinal Study (An Abstract)
115(4)
Syed Tariq Anwar
Session 1H : Service Quality: Online Experiences and Feedback
Turn Away from the Dark Side: Exploring Positive Customer Feedback (An Abstract)
119(2)
Linda Nasr
Jamie Burton
Thorsten Gruber
Structured Abstract: Understanding Service Quality Dimensions in Small Hotels
121(6)
Mahama Braimah
An Experimental Study on the Effect of E-Servicescape in Quality Signals in Websites: An Abstract
127(4)
Ciro Eduardo Gusatti
Flavio Regio Brambilla
Session 1I : Doctoral Colloquium: Advertising
An Abstract-Spokescharacters, Advertising Icons, Brand Mascots, and Animal Ambassadors: Distinctions Amongst Brand Characters
131(2)
Cassie Ditt
Examining Emotional Blunting Phenomenon in Advertising: An Abstract
133(2)
Hyejin Bang
Dongwon Choi
Dooyeon Park
The Effect of Completeness Perception in Narrative Advertising: An Abstract
135(4)
Dongwon Choi
Hyejin Bang
Session 1J : Special Session: Opportunities and Challenges of Wearable Technology
Understanding the Opportunities and Challenges of Wearable Technology
139(6)
Leyland Pitt
Jan Kietzmann
Karen Robson
Kirk Plangger
Emily Treen
Jeannette Paschen
David Hannah
Session 2B : Citizenship Behavior and Services Marketing
Effects of Perspective on Consumers' Judgment of Marketplace Transgression: An Abstract
145(2)
Ruby Q. Saine
Sajeev Varki
Structured Abstract: Toward an Understanding of Customer Citizenship Behavior-The Context of Airline Services (An Extended Abstract)
147(6)
Shuqin Wei
Tyson Ang
Value Proposition Alignment: Estimating Sustainable Self-Service Technology Initiatives (An Extended Abstract)
153(6)
Peter Ekman
Randle Raggio
Steven Thompson
Structured Abstract: Understanding Users of Peer-to-Peer Carsharing (A Means-End Analysis to Uncover Participation Motives)
159(8)
Mark-Philipp Wilhelms
Katrin Merfeld
Sven Henkel
Session 2C : Glimpsing into and Deciding About the Future
Effects of Unpacking in Spending Predictions: The Role of Typicality (An Extended Abstract)
167(6)
Constantinos Hadjichristidis
Kishore Gopalakrishna Pillai
Bidisha Burman
Now or Later: The Effects of Thinking About the Future More Concretely on Long-Term Decision-Making (A Structured Abstract)
173(8)
Adam Farmer
Stacie F. Waites
Session 2D : Luck, Intuition, and Salesperson Characteristics: Oh, My!
The Bond of Identification: How Salespeople's Affinity with Their Organization Impacts Selling Success-An Abstract
181(2)
Juliana White
Rebecca Rast
Gerardo J. Moreira
Consumer Entitlement's Moderating Role on the Impact of Salesperson Credibility on Perceptions of Sales Pressure: An Abstract
183(2)
James J. Zboja
Mary Dana Laird
Ronald A. Clark
Do Salespeople Compete Ethically? Salespeople Say "Yes," Customers Say "No": An Extended Abstract
185(8)
Bryan Hochstein
William Zahn
Willy Bolander
Session 2E : Digital Marketing and Branding
@Brand to @Brand: The Role of Interbrand Communications in Consumer Evaluations of Interbrand Products-An Abstract
193(2)
Spencer M. Ross
Countering Negative Online Reviews: The Impact of Response and Responder-A Structured Abstract
195(8)
Jennifer L. Stevens
Carol L. Esmark
Michael J. Breazeale
Session 2F : Branding and Celebrity Endorsements
Change in Meaning of Brand Personality Characteristics: An Advertising Analysis (An Abstract)
203(2)
Kaisa Lund
Structured Abstract: Consumer's Communication Channel Preferences (High-Stake vs. Low-Stake Brands)
205(6)
Carolina Rondon
Adriana M. Boveda-Lambie
David Neumann
Would You Listen to Brad Pitt? The Impact of Construal Level and Celebrity Endorsement in Donation Advertising: An Abstract
211(2)
Jung Hwa Choi
Tae Rang Choi
Yuhosua Ryoo
Michael Mackert
The Effect of Evolutionary Mating Cues on the Perception of Attractiveness in Celebrity Endorsement
213(14)
Hamid Abbassi
Elmira Shahriari
Session 2G : Special Session: Applied Neuroeconomics-Science Meets Business Practice
Applied Neuroeconomics: Science Meets Business Practice-Profound Insights or Witchcraft? (Abstract)
227(4)
Klaus-Peter Wiedmann
Gesa Lischka
Michael Schiessl
Session 2H : Doctoral Colloquium: Consumer Behavior
An (Extended) Abstract: Exploring Food Habit Formation in Young UK Families-The Case of Sustainable Seafood
231(6)
Maria Musarskaya
Dawn Birch
Juliet Memery
Applying Elaboration Likelihood Model to Develop a Framework of Electronic Word of Mouth (eWOM): An Abstract
237(2)
Shuang Wu
Connected Car Technologies Hit the Road?! An Empirical Study on Future Developments and Selected Concepts: An Abstract
239(4)
Moritz Jailing
Stefanie Paluch
Session 2I : Special Session: Managing Retail in an Omnichannel Environment-Consumer Behavior, Trends and Challenges
Abstract: Managing Retail in an Omnichannel Environment-Consumer Behavior, Trends, and Challenges
243(4)
Asa Wallstrom
Esmail Salehi-Sangari
Tim Foster
Maria Ek Styven
Carola Strandberg
Session 2J : Special Session: Retailing and Pricing Cues
Special Session: Retailing and Pricing Cues
247(6)
Dhruv Grewal
Abhijit Guha
Session 3A : Digital Advertising
Northern Ireland Tourist Board and HBO: A Critical Evaluation of a Digital Media Marketing Alliance
253(12)
Noel Murray
Social Media Links on Magazine Advertisements: An Exploration of Consumers' Viewpoint
265(14)
Selcuk Ertekin
Susie Pryor
Current Native Advertising Practices and Disclosures: An Abstract
279(4)
Hillary A. Leonard
Christy Ashley
Christine M. Kowalczyk
Session 3B : Brand Attachment and Brand Equity
LOV Measures: Using the List of Values to Measure Symbolic Brand Equity (An Abstract)
283(2)
Adam J. Marquardt
Lynn R. Kahle
Dennis P. O'Connell
John Godek
Abstract: Magical Repute (The Explicit and Implicit Effect of Corporate Brand Reputation on Brand Attachment)
285(2)
Klaus-Peter Wiedmann
Steffen Schmidt
Sascha Langner
Philipp Reiter
Levke Albertsen
Evmorfia Karampournioti
The Role of Brand Attachment and Its Antecedents in Brand Equity in Higher Education: An Extended Abstract
287(6)
Charles Dennis
Savvas Papagiannidis
Eleftherios Alamanos
Michael Bourlakis
Success Factors of Brand Communication on Facebook: A Structured Abstract
293(8)
Wolfgang Weitzl
Robert Zniva
Sabine Einwiller
Ardion Beldad
Session 3C : Impact of In-store Retail Cues
How to Survive in a Digital World? A Comprehensive Analysis of Success Factors for Brick-and-Mortar Retail Stores: An Abstract
301(2)
Ann-Kristin Knapp
Andre Marchand
Thorsten Hennig-Thurau
Point of Sale Donations: Investigating Cause Marketing in a Retailing Environment (An Abstract)
303(2)
Michael C. Peasley
Joshua T. Coleman
Abstract: With or Without You (Playing Music in Grocery Stores)
305(2)
Carl-Philip N. Ahlbom
Jens Nordfalt
Anne L. Roggeveen
Dhruv Grewal
Structured Abstract: The Effects of In-store Cultural Activities on Consumer's Perception of Retailer's Legitimacy and Patronage Behavior
307(8)
Renaud Lunardo
Damien Chaney
Gregory Bressolles
Session 3D : Cyborgs, Wearables, and Avatars, Oh My!
Agentic Technology: The Impact of Activity Trackers on User Behavior (An Extended Abstract)
315(8)
Rikke Duus
Mike Cooray
Nadine Page
Exploring Usefulness of Well-Being Wearables for Improved Adoption (Qualitative Approach: An Abstract)
323(2)
Annina Schamberger
Marzena Nieroda
From Electronic Health Records to Mindful Cyborgs: How Expectations Shape Markets (An Abstract)
325(2)
Susi Geiger
Nicole Gross
The Avatar's New Clothes: An Examination of the Motivations to Purchase Cosmetic Virtual Items in Free-to-Play Games (A Structured Abstract)
327(8)
David Gattig
Ben Marder
Jan Kietzmann
Session 3E : Co-creation, Collaboration, and Connectivity in Services Marketing
A Structured Abstract: Combining Co-creation and CSR (An Investigation into Innovative Service Business Models)
335(8)
Alexandra Krallman
Allyn White
Kevin Shanahan
Session 3F : Digital Marketing
Does Screen Size Matter? An Examination of the Effectiveness of Mobile Banner Ads on Smartphones vs. Phablets (An Abstract)
343(2)
Ying Jiang
Digital Marketing in Building Market Competitiveness in Mexico: A Framework of Research for SMEs
345(14)
Natasha Patricia Bojorges Moctezuma
Using Online Discussion Forums to Improve Formative Assessment: An Extended Abstract
359(4)
Lynn M. Murray
Kristen Maceli
Brick Versus Click: A Resource-Based View of Retail Relationship Marketing Through Community Engagement, an Extended Abstract
363(8)
Donald J. Lund
Robert Robicheaux
John Hansen
Clara Cid
Session 3G : International Consumer Behavior
Relationship Between Legitimate and Expert Social Power Types of Preadolescent Children on the Influence Perception in Their Mothers' Purchasing Behavior in Peruvian Toy Stores
371(18)
Miriam Carrillo
Alicia Gonzalez-Sparks
Nestor U. Salcedo
International Consumers' Apparel Outshopping in the USA: An Extended Abstract
389(6)
Lina M. Ceballos
Byoungho Jin
Ana M. Ortega
A Cross-Cultural Investigation of Intrinsic Religiosity and Attitude Toward Endings as Precursors of Superstitious Beliefs: An Abstract
395(4)
Jeremy J. Sierra
Michael R. Hyman
Byung-Kwan Lee
Taewon Suh
Session 3H : Relationship Marketing: Bright and Dark Sides
Extended Abstract: Rescuing Relationships, Developing a Framework for Exchange Relationship Disruption
399(6)
Matthew M. Lastner
Judith Anne Garretson Folse
The Influence of Brand Love on Organizational Buying: A Structured Abstract
405(4)
Gary H. D'costa
Bipul Kumar
Customer Participation in Service Cocreation: An (Extended) Abstract
409(4)
Ruby P. Lee
Wang Yonggui
Shuang Ma
Jeffrey Anderson
Abstract: Exploring the Dark Side of Relationship Marketing, A Systematic Review and Implications
413(4)
Dorcia E. Bolton
Sreedhar Madhavaram
Session 3I : Movies and Creativity
Structured Abstract: Cinematographic Strategy for Promoting Environmentally Friendly Behaviors
417(6)
Andres Barrios
Philip Grant
Claudia Arias
The Role of Advertising Creativity in Trust Enhancement and Customers' Response: An (Extended) Abstract
423(4)
Raul Martinez Flores
Abstract: Seduced at the Movies: Interactive Cinema Advertising Enhances Advertising Effectiveness by Lowering Construal Level for High-Involved Consumers
427(4)
Eline L.E. de Vries
Nora Lado
Session 3J : Finding Nemo: Understanding Elusive Customers in Sales
Selling to Homer or to Lisa? Conceptualizing Customer Competence in Complex Projects: An Abstract
431(2)
Florian Kopshoff
Tobias Schaefers
How Many Fish Does Your "Net" Catch? The Implications of Social Media in Sales Strategy
433(14)
Phuoc Pham
Catherine Johnson
Session 4A : Foods and Logos
What a Delicious Name! The Relationship Between Embodiment and Food Consumption: An Abstract
447(2)
Patricia Rossi
Felipe Pantoja
Adilson Borges
Carolina O.C. Werle
How the Logo Frame Impacts on Brand Extension (An Abstract)
449(2)
Yu-Shan Athena Chen
Lien-Ti Bei
A Risk Avoidance Versus Typicality Account of Front Label Fluency Effects on Consumer's Willingness to Pay: A Structured Abstract
451(6)
Renaud Lunardo
Francois Durrieu
Foodies in the UK: A Sense of Self, Connection and Belonging Beyond the Passion?
457(14)
Marwa Gad Mohsen
Session 4B : Animosity and Hate in Branding
The Dual Nature of Spreading Negative eWOM for Branded Offers: Emotional Reaction or Social Response?-A Structured Abstract
471(6)
Cleopatra Veloutsou
Joaquin Aldas-Manzano
Carla Ruiz-Mafe
Hate Does Not Have to Hurt: The Influence of Hate-Acknowledging Advertising on Positive Word of Mouth (An Extended Abstract)
477(6)
Lisa Monahan
Jennifer A. Espinosa
David J. Ortinau
Nature and Multifaceted Consequences of Facebook-Based Anti-brand Communities in Sport: An Abstract
483(2)
Bastian Popp
Claas Christian Germelmann
Online Brand Derision: When Brand Animosity Drives Avoidance and Negative Communication (An Abstract)
485(4)
Vishag Badrinarayanan
Enrique Becerra
Session 4C : Factors Impacting Price Evaluations
An Exploratory Study of Consumer Price Mastery Index: A Self-Efficacy Perspective (An Abstract)
489(2)
Sylvia Long-Tolbert
Jie Zhang
Extended Abstract: An Examination of the Effects of Effort on Price Fairness Judgments
491(6)
Matthew M. Lastner
Patrick Fennell
Judith Anne Garretson Folse
McDowell Porter
Let Your Customer Be King: The Impact of Participative Pricing on Monetary and Behavioral Outcomes and Mediating Effects (An Extended Abstract)
497(8)
Mirja Bues
Laura K. Kraus
Manuel Stegemann
Wayne D. Hoyer
Session 4D : Brands: Placebos, Warranties and Freemium
Structured Abstract: The Role of Social Variables in US Consumer Loyalty Regarding Chinese Consumer Electronics
505(6)
Jingwei Cai
Jungkun Park
Unfamiliar Brands and Exaggerated Warranty: Is It a Recipe for Success?-Structured Abstract
511(6)
Aaron Johnson
Somak Banerjee
Sujay Dutta
To Be Continued...The Effects of Interrupted Preview Endings on Purchase Decisions in "Freemium" Business Models: An Abstract
517(4)
Gerrit Paul Cziehso
Tobias Schaefers
Session 4E : Enter the New Realm of the Sharing Economy, Big Data, Augmented Reality, and Exclusivity Structured Abstract: An Exploration and Typology of Exclusivity in Marketing
521(12)
Danny Upshaw
Doug Amyx
The Sharing Economy and Marketing: A Review and Future Research (An Abstract)
525(2)
Syed Tariq Anwar
Big Data, Consumer Analytics, and Real-Time Bidding (RTB) Advertising: Emerging International Policy and Regulatory Issues (An Abstract)
527(2)
Kenneth C.C. Yang
Yowei Kang
The Role of Customer Readiness in User's Willingness to Use Augmented Reality: An Abstract
529(4)
Atieh Poushneh
Session 4F : Internal and External Influences on Organizational Success
Marketing Benchmarking, Triangulated Isomorphism, and Firm Strategy
533(12)
Jared M. Hansen
Robert E. McDonald
Ronald K. Mitchell
Reconceptualizing, Measuring, and Managing Time and Key Temporal Factors in Modern Marketing: A Conceptual Framework of Holistic Time-Abstract
545(2)
Adam J. Marquardt
Jeffrey R. Carlson
William T. Ross Jr
Robin Coulter
CMO/CIO Cooperation in the Era of Big Data: An Abstract
547(2)
Stefan Sleep
John Hulland
Me, Myself, and I: Influence of CEO Narcissism on Firms' Innovation Proclivity and Likelihood of Marketing Controversies-An Abstract
549(4)
Saim Kashmiri
Cameron Duncan Nicol
Sandeep Arora
Session 4G : Special Session-The Role of In-Store and Online Retailing Factors
The Role of In-Store and Online Retailing Factors
553(8)
Anne Roggeveen
Dhruv Grewal
Maria de La Paz Toldos
Eva M. Gonzalez
Alfonso Valdez
Ana Franco
Francisco Villarroel Ordenes
Session 4H : Special Session: Transitioning to the First Year of a Tenure Track Job
Endings and Beginnings: Transitioning to the First Year of a Tenure Track Job
561(4)
Obinna Obilo
Lauren Brewer
Adam Mills
Todd Bacile
Anjali Bal
Weiling Zhuang
Phillip Grant
Session 4I : Female Consumers and Social Factors
For Shame! How Goal Attainability, Goal Orientation, Model Size, and Emotions Shape Female Consumers' Self-Perceptions: An Extended Abstract
565(6)
Kathrynn Pounders
Dan Hamilton Rice
Amanda Mabry
Structured Abstract: Anger, Willingness, or Clueless? Understanding Why Women Pay a Pink Tax on the Products They Consume
571(6)
Jennifer L. Stevens
Kevin J. Shanahan
Mood as a Moderator of Social Norm's Influence: An Abstract
577(2)
Vladimir Melnyk
Erica van Herpen
Arnout Fischer
Hans C.M. van Trijp
Shoppable Videos Are In: How Do Consumers Respond?
579(12)
Selcuk Ertekin
Session 4J : Special Session: Is the Marketing Function
Influential or Not? Is the Marketing Function Influential or Not? We Should Really Be the Ones to Know!
591(6)
Martin Key
Terry Clark
Sophia Feng
O.C. Ferrell
Linda Price
David Stewart
Daniel Rajaratnam
Session 5A : Consumer Engagement on Social Media
Does Linguistic Style in Social Media Communications Impact Consumer Engagement? An Abstract
597(2)
Lauren I. Labrecque
Kunal Swani
An Extended Abstract: What Drives Consumer Behaviors Expressed on Social Media? An Examination of Engagement and Source Credibility
599(6)
Holly A. Syrdal
Stephen Bok
A Measurement Construct for Social Media: The SM Value Chain-An Abstract
605(2)
Kerry Littlewood
Geoff Bick
Emily Treen
Face-to-Face vs. Digital Communication: The Effect of Communication Channels at the Point of Sale-An Abstract
607(4)
Andreas Kessenbrock
Soren Kocher
Hartmut Holzmuller
Session 5B : Emotions and Symbolism in Branding An Investigation into the Role of Brand Affiliation and Content Emotions on Crowdfunding Success: An Extended Abstract
611(22)
Masoud Moradi
Mayukh Dass
Kiran Pedada
A Brand Loyalty and Attachment-Based Bayesian Brand Choice Model
617(10)
Hanieh Sardashti
Roger Calantone
Brand Leadership: Behaviors that Drive Brand and Consumer Engagement-An Abstract
627(2)
Roy Gifford
Casey E. Newmeyer
Abstract: Words Have Meaning and Names Have Power-Assessing the Appeal of Personalization of Perceiving One's Own Name on Coke Bottles
629(4)
Sascha Langner
Steffen Schmidt
Nadine Hennigs
Evmorfia Karampournioti
Levke Albertsen
Session 5C : The Impact of Price on Promotion Evaluations
Impact of Individual, Brand, and Promotion Characteristics on Coupon Redemptions: An Abstract
633(2)
Jorge Fresneda
Srinivasan Swaminathan
Abstract: The Effect of Online Daily Deal Promotions on Consumer Discounting of Discounts
635(2)
Jeffrey R. Carlson
Monika Kukar-Kinney
Drivers of Prices for Extended Product Warranties: An Extended Abstract
637(6)
Hooman Estelami
Peter De Maeyer
Nicholas Estelami
Which Proportion of Their Reference Price Are Consumers Willing to Pay in Specific Pay-What-You-Want Conditions? An Extended Abstract
643(8)
Silke Bambauer-Sachse
Laura Massera
Session 5E : Powerful Others. How Consumers Influence each Other
Reputation Signals and Their Influence on Participation in an Online Community: An Extended Abstract
651(6)
Sara Hanson
Lan Jiang
Darren Dahl
The Effect of Others' Participation on Charitable Behavior: Bandwagon or Bystander? An Abstract
657(2)
Ashesh Mukherjee
Seung Yun Lee
Encouraging the Give-and-Take Mentality: An Examination of Factors Influencing Reciprocity in Online Health Communities (An Abstract)
659(2)
Mercy Mpinganjira
Exploring the Antecedents and Consumer Behavioral Consequences of "Feeling of Missing Out (FOMO)" (Abstract)
661(4)
Ceren Hayran
Lalin Anik
Zeynep Gurhan-Canli
Session 5F : Corporate Social Responsibility: Crisis, Commitment, Consumption and Communication
Healthy Eating Promotion: Translating Consumer Expectations into CSR Strategies (An Abstract)
665(2)
Marzena Nieroda
Peter McGoldrick
Corporate Social Responsibility (CSR) and Marketing Performance: Role of Commitment to the Customer Relationship (An Extended Abstract)
667(6)
ahabubur Rahman
Marfa Angeles Rodriguez-Serrano
Mary Lambkin
The Impact of Corporate Social Responsibility (CSR) Program Type, Crisis Response Strategy, and Crisis Type on Postcrisis Consumer Trust and Purchase Intention: An Extended Abstract
673(6)
Anne-Lotte Kraesgenberg
Ardion D. Beldad
Sabrina M. Hegner
Proactive Crisis Communication When Precrisis Reputation Is Rotten? The Moderating Roles of Precrisis Reputation and Crisis Type in the Relationship Between Communication Timing and Trust and Purchase Intention: An Extended Abstract
679(8)
Ardion D. Beldad
Sabrina M. Hegner
Ester van Laar
Session 5H : Doctoral Colloquium: Branding and Market Orientation
The Drivers, Benefits, and Drawbacks to a Customer Value-Oriented Dominant Logic: A Dynamic Managerial Capability Perspective, An Abstract
687(2)
James M. Crick
How Does Scandal Affect the Celebrity-Endorsed Brand?
689(6)
Jianping Coco Huang
Session 5I : WoM, Reviews, and Shopping Preferences
Event Word of Mouth: An Abstract
695(2)
Angeline Close Scheinbaum
Anjala Krishen
Nancy Lough
Extended Abstract: When Higher Product Reviews Reduce Purchase Likelihood
697(6)
Patrick Fennell
Chatt Pongpatipat
Abstract: Travel Talk, eWOM Across Multiple Cultures
703(2)
Tim Foster
Maria Ek Styven
Asa WallstrOm
Anne Engstrom
Motivations for Shopping Channel Preferences and Purchase Intentions: The Moderating Role of Involvement (A Structured Abstract)
705(10)
Hamid Shirdastian
Michel Laroche
Session 6A : Sensory Marketing and Healthful Consumption
Nudging Healthful Consumption and Choices Through the Use of Ambient Scent: An Abstract
715(2)
Sarah Lefebvre
Dipayan Biswas
Hungry, Healthy, Happy! How Emolabeling with Smiley Faces Induces Healthier Food Choices for Children: An Abstract
717(2)
Annika Lueth
Understanding the Relationship Between Context Dependence and Susceptibility to Consumption Cues: A Structured Abstract
719(6)
Alyssa J. Reynolds
Collin R. Payne
The Effect of Scented Advertising on Perceived Psychological Distance and Product Judgement: An Abstract
725(4)
Ruta Ruzeviciute
Bernadette Kamleitner
Dipayan Biswas
Session 6B : Brand Worlds, Merchandise and Counterfeits
Disneyland in B2B? Toward Physical Brand Worlds in Industrial Marketing
729(14)
Benjamin Osterle
Marc M. Kuhn
Structured Abstract: Purveyors of Pixie Dust, Being "Mickey Mouse Minded" Through Merchandise and People Management
743(6)
Claire Hookham Williams
Amy Davis
The Core Role of Counterfeiting Resistance for Improving the Genuine Luxury Brand Purchase Intention
749(16)
Siham Mourad
Pierre Valette-Florence
Session 6C : Factors Impacting Retailer Perception
How Do Consumers Update Store Price Perceptions?
765(12)
Anne W. Magi
Jonas Gunnarsson
Sara Rosengren
The Impact of Perceived Point of Sale Experience: An Abstract
777(2)
Devdeep Maity
Effect of Product Return Policy on Consumer's Risk Perception, Store Image, and Store Patronage: A Causal Investigation (Abstract)
779(4)
Md Rokonuzzaman
Audhesh Paswan
Creating Marketing Magic and Innovative Future: Volume 2
Session 6D : Relationship Marketing: Financial Implications
Money Isn't Everything! The Effects of Monetary and Nonmonetary Failure Compensations on Customers' Complaint Satisfaction and Loyalty: An Abstract
783(2)
Sabrina Heix
Gerrit Paul Cziehso
When Do Investments in the Supplier-Buyer Relationship Generate Optimal Profits? From the Relationship Life Cycle Perspective
785(16)
Dong Liu
Session 6F : Consumer Behavior: Going Beyond Self-Benefits
Are the Factors Affecting Satisfaction and Actual Purchase the Same? Comparisons Between Unplanned and Planned Purchase: An Abstract
801(2)
Sujin Yang
Yun Jung Lee
The Effect of Categorization Mindset on Consumers' Social Decisions: An Extended Abstract
803(6)
Hsiao-Ching Kuo
I Am Not Like You, But I'm Also Going by Bike: The Conspicuous Consumption Effect of a Dissociation Reference Group on Observer's Engagement in an Environmental Cause
809(12)
Melby Karina Zuniga Huertas
Eduardo Hanna
Warton Da
Silva Souza
Nelson Uliana
Luis Gustavo Syllos
Do Consumers Having Different Levels of Green Consumption Value and Frugality Have Same or Different Levels of Participation in Environmentally Responsible Consumption Behaviors? An Extended Abstract
821(10)
Sudhanshu Gupta
Richa Agrawal
Session 6G : Global Marketing Strategies: Overview and Reviews
Structured Abstract: An Integration of the Curative International Marketing Construct
831(6)
Michael R. Czinkota
Hans Rildiger Kaufmann
A Meta-analysis on Subsidiary Exit
837(24)
Dafnis N. Coudounaris
International Retail Expansion: What's Ahead?-An Abstract
861(4)
Boryana V. Dimitrova
Bert Rosenbloom
Trina Larsen Andras
Session 6H : Doctoral Colloquium: Services Marketing
Abstract: An Empirical Examination of the Effectiveness of Different Types of Compensation in a Service Termination Context
865(2)
Amin Nazifi
Dahlia El-Manstrly
Do Attributes of Patient Satisfaction Affect Word-of-Mouth Communication?
867(12)
Soumya Upadhyay
Thomas L. Powers
Does Wine Price Percent Change Relate to an Expert Third Party Opinion? A Quick Look at One of the Gurus of Wine Ratings-An Abstract
879(4)
Christian Bushardt
Session 6I : International and Cross-Cultural Factors
Customer Online Revenge Behavior: A Cross-Cultural Examination-A Structured Abstract
883(6)
Zaid Obeidat
Sarah Hong Xiao
Gopalkrishnan R. Iyer
How China's "Double-Eleven" Day Challenges Confucianism: An Abstract
889(2)
Wenkai Zhou
Yu-Feng L. Lee
Michael R. Hyman
Influence of Perceived Risk and Familiarity on Willingness to Transact in Online Food Shopping in Developing Economies: An (Extended) Abstract
891(6)
Huma Amir
Wajid Rizvi
Measuring Confucian Ethics: Scale Development and Validation-An Abstract
897(4)
Xingyuan Wang
Fuan Li
Qin Sun
Session 6J : The Incredibles: Creating Value in Sales
Skilled Intuition and Selling Performance: An Abstract
901(2)
Zachary R. Hall
Harish Sujan
Michael Ahearne
Abstract: Mirroring the Boss: Influence of Ethical Leadership on Salesperson Ethical Behavior and Performance
903(2)
Vishag Badrinarayanan
Indu Ramachandran
Sreedhar Madhavaram
Investigating the Antecedents of Affiliate Control System: An Abstract
905(4)
Zhen Yang
Zhengjie Li
Bert Rosenbloom
Session 7A : Sensory Marketing, Retail Atmospherics, and Healthy Food Choices
The Effects of Plate Presentation on Calorie Estimates and Consumption Decisions-An Abstract
909(2)
Courtney Szocs
Sarah Lefebvre
Retailers' Resistance Towards Radical Innovations in the Baby Nutrition Market-An Empirical Study: An Abstract
911(2)
Moritz vom Hofe
Christian Samulewicz
Sabrina Heix
Stefan Ruffer
The Effect of Crossmodal Congruency Between Ambient Scent and the Store Environment on Consumer Reactions: An Abstract
913(2)
Carmen Adams
Lieve Douce
A View to a Choice: Can Displaying a Healthy Item to the Left (Versus Right) of an Unhealthy Item Nudge Healthier Choices?-An Abstract
915(4)
Marisabel Romero
Dipayan Biswas
Session 7B : Social and Economic Communication
Fight Fire with Fire: Using One Stereotype to Overcome Another via Contingency Information (Extended Abstract)
919(6)
Julian K. Saint Clair
Mitchell Hamilton
Delancy Bennett
Navigating the Regulatory Environment in the Swedish Sharing Economy (Extended Abstract)
925(6)
Jessica Schmidt
Pia A. Albinsson
Insights from a Policy Delphi on the Future of the Sharing Economy
931(14)
Verena Gruber
Session 7C : Retail and Review Cues
Retailer Television Advertising: A Content Analysis of the Informational Cues Used By Retailers-An Abstract
945(2)
Janna M. Parker
Bruce L. Alford
Smiling and Keeping Busy Near the Entrance of the Store? What Works for Hailers and What Doesn't: An Extended Abstract
947(6)
Carolyn Findley Musgrove
George R. Franke
Kristy E. Reynolds
The Influence of Customer Product Ratings on Purchase Decisions: An Abstract
953(4)
Sarah Kusgen
Soren Kocher
Session 7D : To Keep or Not to Keep That Is the Question: Reactions to Products Growing Old
Old, But Gold! How Age Stereotype Affects the Evaluation of Second-Hand Products: An Abstract
957(2)
Felipe Pantoja
Marat Bakpayev
Patricia Rossi
Sukki Yoon
Structured Abstract: Examining Consumer Reaction Toward Marketer-Provided Information About Secondhand Goods
959(6)
Jing Hu
David S. Ackerman
Structured Abstract: Who Returns It and Who Keeps It? An Empirical Investigation of Contrasting Consumer Profiles
965(6)
Dong Hwan Lee
A Study to Explore How Disposing Old-Goods Factors Influence Consumer's Behavior: A Structured Abstract
971(8)
Kuei-Feng Chang
Hao-Wei Yang
Session 7E : Astrometry, Salespeople and Word-of-mouth:
Consequential Encounters Don't Be Such a Downer: Examining the Impact of Valence on Receivers of Word of Mouth (A Structured Abstract)
979(6)
William C. Martin
Superstition, Astrometry, and Suspension of Disbelief: An Explanatory Model of Risk-Seeking Tendencies-An Abstract
985(4)
Jeremy J. Sierra
Michael R. Hyman
Anna M. Turri
Session 7F : Cause Marketing & Green Marketing
Disruptive Cause-Related Marketing in Professional Sports: The Case of Devon Still and the Cincinnati Bengals: Abstract
989(2)
Jennifer Gardner
Bridget Satinover Nichols
Leveraging Cause-Marketing as an Organizational Strategy: Exploring the Impact on Job Seekers-An Abstract
991(2)
Michael C. Peasley
Joshua T. Coleman
John A. Narcum
Consumer Responses to Spatial Distance and Social Distance in a Cause Marketing Campaign: A Structured Abstract
993(6)
Soyoung Joo
Cause-Related Marketing (CM): The Perspective of Millennials (Abstract)
999(4)
Malin Beckmann
Florentine Noll
Adele Berndt
Session 7G : Special Session: Unveiling the Magic of Storytelling in Marketing
Special Session: Unveiling the Magic of Storytelling in Marketing
1003(10)
Edward L. Nowlin
Claas Christian Germelmann
Session 7H : Special Session: Learning About the Magic of Publishing Using Bibliometric and Content Analysis
Special Session: Learning About the Magic of Publishing Using Bibliometric and Content Analysis
1013(6)
Session 7I : Firms, Retailers, and Customers
How Power Affects Consumers' Tipping Behavior: An Extended Abstract
1019(6)
Jeonggyu Lee
Hoori Rafieian
Anubhav Aggarwal
Daniel Korschun
Brand Loyalty Gain or Loss? Effects of Mobile App Gamification for Retailers: An Abstract
1025(2)
Ines Hackeradt
Waldemar Toporowski
Co-creating "The Deal." How Salesperson Negotiation Strategies 1 and Customer Persuasion Knowledge Interact to Determine Price Discounts and Customer Satisfaction: A Structured Abstract
1027(8)
Yvette M. Holmes
Lauren Skinner Beitelspacher
Bryan Hochstein
Willy Bolander
Session 8B : Getting Consumer Insights from Sport Fans and Volunteers
The Personal Value Structures of Rally Spectators and Rally Team Members
1035(14)
Risto Rasku
Douglas Michele Turco
The Role of Pride in Retaining Sport Event Volunteers-An Abstract
1049(2)
Mya Pronschinske Groza
Mark D. Groza
Luis Miguel Barral
Jose Antonio Rodero
Effects of Social Media on Consumers' Sports Brand Experiences and Loyalty
1051(14)
Juha Munnukka
Heikki Karjaluoto
Tommi Mahlamaki
Ville Hokkanen
Cause-Related Sports Marketing: The Role of League-Cause Fit and Team Imagery in Advertising Promotions: Abstract
1065(4)
Bridget Satinover Nichols
Joe Cobbs
David Raska
Session 8C : Roles of Channels on Preferences and Choices
Structured Abstract: The Magic of Making More from Less-Price Discounting, Logistics, and Improved Cash Conversion Cycle
1069(6)
Jared M. Hansen
Alternative Distribution Channels to Reach the Bottom of the Pyramid in an Emerging Market: An Extended Abstract
1075(4)
Dimitri Kapelianis
Nosipho Mtshemla
Sharika Munoobhai
Comparison Sites: Simplified or Directed Effort? Macro-Study on Retailers' and Intermediaries' Online Channel: An Abstract
1079(2)
Sahar Karimi
Structured Abstract: Entrepreneurship Opportunities for Women and Minorities: Evidence from Franchise Industries
1081(8)
Rebecca Rast
Aaron Gleiberman
Rajiv Dant
Session 8D : Cross Cultural Aspects of Brands
Rescuing Xenocentrism: The Missing Construct in Consumer Behavior-An Abstract
1089(2)
Jose I. Rojas-Mendez
Sindy Chapa
When Purchase Intent Is Not the Endgame: A Sequential Process to Understand Brand Tribalism, Brand Love, and Motivational Needs-An Abstract
1091(2)
Jeremy J. Sierra
Harry A. Taute
Larry Carter
Structured Abstract: Discovering Relationships Between Indian Luxury Brands and Indian Consumers
1093(10)
Varsha Jain
Don Schultz
Session 8E : Special Session: Designing an Integrated Three Year Marketing Bachelor's Degree Program
Special Session: Designing an Integrated 3-Year Marketing Bachelor's Degree Program
1103(8)
Kimberly Bogle Jubinville
Andy Lynch
Session 8F : Mindfulness: A New Look at Marketing Ethics
Abstract: Factors Influencing the Unethical Behavior of Business People
1111
Adam Boes
Duncan Vos
Kevin Lehnert
Suzeanne Benet
Session 8G : Journal Review Process and Rejections: Interactive Q&A Discussion with Journal Editorial Reviewers Meet with Journal Editorial Reviewers: An Interactive Q&A Discussion on the Difficulties and Issues that Create a Rejection Assessment in the Journal Review Process: An Abstract
1115
Les Carlson
Michael J. Dorsch
Diana Haytko
Patricia Norberg
David J. Ortinau
Session 8I : Innovations & New Technologieys: Implications for Strategic Marketing
Abstract: Premature Adoption of Technological and/or Administrative Innovations in Marketing: Exploring the Issues and Implications Through a Competitive Advantage Lens 1
121(1002)
Radha Appan
Sreedhar Madhavaram
Abstract: Firm-Level Technology Adoption Processes-A Qualitative Investigation
1123(2)
Kenneth W. Graham
Robert S. Moore
Discovering Magic of Mobile Technology in Business: Strategic Marketing Perspective
1125(14)
Elvira Bolat
Revisiting the Marketing Capabilities from an Adaptive Perspective: An Abstract
1139(4)
Volkan Polat
Ali E. Akgun
Session 8J : Express Your Selfie! Self-Concept, Identity and Self-Expression
Impacts of Peer Identity and Peer Relationship on Online Brand Community Identification and Value Co-creation-A Structured Abstract
1143(4)
Shih-Ju Wang
Chong Jin Edmund Liaw
Heng-Chiang Huang
Structured Abstract: Instagram Influencers and the Illusion of a Perfect Body-An Analysis Based on Bourdieu's Theoretical Contribution
1147(6)
Daniela Abrantes Ferreira
User's Self-Expression in AugmentedReality: An Abstract
1153(4)
Atieh Poushneh
Session 9A : CSR Medley: Sustainability, Celebrities, Measurement and Moral Emotions
Who Is to Blame? The Role of Perceived Deception and Moral Emotions in Consumers' Attributional Search: A Structured Abstract
1157(8)
Johanna Held
Maximilian Stieler
Claas Christian Germelmann
Framing Business Sustainability Efforts Through Time
1165(2)
G6ran Svensson
Nils M. Hogevold
Are Consumers Vulnerable to Consumer Financial Services? An Exploration of Psychological Antecedents of Attitudes and Behaviors in the Consumer Financial Services Industry: An Abstract
1167(2)
Nicole Ponder
Sheri L. Worthy
Jason E. Lueg
Cross-Cultural Validation of the Perceived Brand Greenness Scale
1169(18)
Sowmya Raja
Richa Agrawal
Session 9B : Emotions and the Self Is Not That She Is a Bad Person, but Something Is Probably Wrong: An Extended Abstract
1187(28)
Amanda Pruski Yamim
Adilson Borges
Bruna Keller Jochims
An Argument for the Use of High Fear Appeals as an Effective Type II Diabetes Health Messaging Strategy: A Structured Abstract
1193(6)
Christopher D. Hopkins
Kevin Shanahan
Karen M. Hood
Allyn White
Measuring Ad-Evoked Nostalgia in India: An Emerging Market Perspective-An Abstract
1199(2)
Varsha Jain
Altaf Merchant
Subhadip Roy
John B. Ford
The Role of Female Sexual Self-Schema in Reactions to Non-explicit Sexual Advertising Imagery
1201(14)
James Mark Mayer
Plamen Peev
Session 9C : It's All About the Design
The Impact of Adding "Active" White Space to a Logo Design on the Clarity of Brand Communication and Evaluation: A Structured Abstract
1215(6)
Nazuk Sharma
Sajeev Varki
A Simple Design on a Stressful Day? The Interplay of Cognitive Depletion and Product Design: An Abstract
1221(2)
Marcel Grein
Annika Wiecek
Ramona Overlack
Daniel Wentzel
The Role of Activation and Anger in the Context of Consumer Reactions to Different Types of Erotic Advertising: An Extended Abstract
1223(6)
Silke Bambauer-Sachse
Priska Heinzle
Abstract-Where There's Smoke, There's Fire: Analyzing the Explicit and Implicit Effects of Text-Based and Graphic Warning Labels on Cigarette Packages
1229(2)
Nadine Hennigs
Steffen Schmidt
Sascha Langner
Evmorfia Karampournioti
Levke Albertsen
IS Cute Design Good for Green Products? Influences of Green Appeals and Baby-Face Schema: An Abstract
1231(4)
Chun-Tuan Chang
Wei-Cheng Yeh
You Lin
Session 9D : eWOM: Let's Talk! Travel, Piracy, Culture and Information Overload
Evolution of Interactivity from B2C to C2C: Exploring Flow Theory and WOM-An Abstract
1235(2)
Yun Jung Lee
Sujin Yang
Piracy, Price, and Word of Mouth: An Equity Theory Examination of Consumer Digital Piracy Rates-An Abstract
1237(2)
John Gironda
Maria Petrescu
Pradeep K. Korgaonkar
An Extended Abstract: To Trust, or Not to Trust-That Is the Question: A Cross-Cultural Study of the Drivers and Moderators of Online Review Trustworthiness
1239(8)
Beibei Dong
Mei Li
Session 9E : Experiential Learning and Course Design
Hedonic Dimensions of Service Learning and Their Importance for Marketing Students: An Extended Abstract
1247(6)
Ebru Ulusoy
Arne Baruca
Millions for Marcom, but Not One Cent for Research: A Structured Abstract
1253(6)
Kenneth D. Hall
Jung Seek Kim
Motivation and Active Learning to Improve Student Performance: An Extended Abstract
1259(6)
Debra Zahay
Archana Kumar
Carrie Trimble
The Creation of Videos by Marketing Students: An Exploration of Attitudes and Motivations in a Capstone Course
1265(12)
Peter Kaufman
Chiharu Ishida Lambert
Leigh Anne Donovan
Kristina Kaufman
Session 9F : Special Session: Exploring Difficulties and Pitfalls Doctoral Students Must Conquer in Becoming Researchers/Authors/Scholars
Special Doctoral Colloquium Session: Exploring the Difficulties, Issues, and Pitfalls Doctorate Students Must Conquer in Becoming a Researcher, Author, and Scholar-An Abstract
1277(4)
Jennifer A. Espinosa
Nina Krey
Lisa Monahan
David J. Ortinau
Session 11A : Symbols, Language, and Imagery
Scarcity Appeals in Advertising: Comparison of Product Uniqueness and Popularity Signals-An Abstract
1281(2)
Emi Moriuchi
Christina Chung
Understanding Communication in Disaster Response: A Marketing Strategy Formulation and Implementation Perspective-An Abstract
1283(2)
Christine Pitt
Emily Treen
Leyland Pitt
Joseph Vella
Bilinguals' Vocabulary Preferences in Advertising: The Difference Between English and Chinese Copy-An Abstract
1285(2)
Chun Zhang
Michel Laroche
Marie-Odile Richard
Understanding a Changing Landscape: New Evidence Concerning the Role of Distinctiveness in Multiracial Advertisements, an Extended Abstract
1287(6)
Erika L. Paulson
Riley G. Dugan
Yue Pan
Session 11B : Brand Image, Brand Authenticity and Brand Heritage
Hierarchical Structure of Brand Authenticity
1293(14)
Maiara Kososki
Paulo Henrique Muller Prado
Structured Abstract: Comprehending Political Branding and Brand Image of the BJP in India
1307(8)
Varsha Jain
Christopher Pich
B.E. Ganesh
Guja Armannsdottir
Developing a Scale to Measure University Brand Heritage: An Abstract
1315(4)
Mei Rose
Gregory Rose
Altaf Merchant
Session 11C : Marketing Metrics and Analytics I
A Conceptual Framework of Organizational Orientation Antecedents of Sales and Operations Planning
1319(12)
Ji Qi
Alexander E. Ellinger
Automatic Methods for Online Review Classification: An Empirical Investigation of Review Usefulness-An Abstract
1331(2)
Jorge Fresneda
David Gefen
Toward Resolving the Reflective-Formative Measurement Debate: Theoretical Framework and an Empirical Investigation-An Abstract
1333(4)
James Agarwal
Oleksiy Osiyevskyy
Session 11D : Brands and Identity: An International Marketing Perspective
How Recipes of National Cultural Values, Wealth, Economic Inequality, and Religiosity Explain Consumer Tipping Behavior: An Abstract
1337(2)
Graham Ferguson
Carol M. Megehee
Arch G. Woodside
Social Identity of Offshore Employees: When Do Organizational Identity and Identification Improve International Business Performance?-An Abstract
1339(2)
Gen Fukutomi
Kenichiro Kuroiwa
Keiko Kotani
Which Dimension of Brand Globalness Matters in Advertisements? An Extended Abstract
1341(8)
Silke Bambauer-Sachse
Session 11E : Managing the Consumer Experience
Need for Touch: A Barrier in Online Shopping-Identifying Compensatory Factors in an Online Context
1349(10)
Jyoti Pandey
Ashish Sadh
Aditya Billore
The Asymmetric Influence of Attribute Displacement Performance on Customer Evaluation of Service Experiences: An Abstract
1359(2)
Liwu Hsu
Elten Briggs
Timothy Landry
Customer Experience Management Practices: A Systematic Literature Review (Abstract)
1361(2)
Farah Arkadan
Emma K. Macdonald
Hugh N. Wilson
Structured Abstract: Social Irritants-Small Things with Large Consequences
1363(8)
Andrew Thoeni
Youngtae Choi
Self-Expansion in Experiential Consumption: An Abstract
1371(4)
Mark J. Pelletier
Joel E. Collier
Session 11F : Strategic Orientation and Commitment
Do Private Labels Outperform National Brands? Insights into a Gain-and-Loss Analysis: A Structured Abstract
1375(8)
Michael Hundt
Hans Christian Jansen
Rainer Olbrich
Persistent Innovation and Firm Orientations: A Conceptual Framework-An Abstract
1383(2)
Sreedhar Madhavaram
Pelin Bicen
Strategic Orientations, Knowledge Stock, and Ambidexterity: A Study of Firm-Wide Behavior and Consequences-An Abstract
1385(2)
Indu Ramachandran
Vishag Badrinarayanan
Cynthia Lengnick-Hall
Viewing Organizational Commitment Through the Lens of Customization: An Abstract
1387(4)
Jennifer Glinka
Margit Enke
Kati Kasper-Brauer
Marko Sarstedt
Session 12A : Consumer-Brand Relationships and New Media A Customer Perspective of Online Reputation: Some Antecedents and Consequences
1391(14)
Chebli Youness
Pierre Valette-Florence
Shared-Value or Mere Commercialization? Factors That Influence Perceptions of Collaborative Product Development: An Abstract
1401(4)
Laurel A. Cook
Session 12B : Digital Marketing and Social Media
Applying Text Analysis to Determine Factors That Increase 1' the Assessed Usefulness of Online Product Reviews: An Abstract
1405(2)
Jorge Fresneda
David Gefen
An Exploration of the Uses and Gratifications of Social Media as Part of B2B Processes: Decision Makers vs. Marketers-A Structured Abstract
1407(6)
Morgan Victoria Christopher
Ben Marder
Structured Abstract: Political Campaigning on Twitter-The Use of Language, Message Tone, and Implications for Political Marketing Communication from the UK General Election 2015
1413(10)
David Houghton
Zeina Abu Hamdan
Ben Marder
Session 12C : "The Game Plan": Managerial Considerations in Sport Marketing
Art, Tourism Experience, and Consumer Metaphoria: Extended Abstract
1423(6)
Esi A. Elliot
Ereni Markos
Name It as a Sub-brand! Event Marketing from Brand Architecture Perspective: An Abstract
1429(2)
Yiran Su
Thilo Kunkel
Ceridwyn King
Sports Team Brand-Equity Index: A New Measurement-An (Extended) Abstract
1431(8)
Anish Yousaf
Anil Gupta
Abhishek Mishra
Session 12D : "Fantasia": Marketing Insights for Media Entertainment
Don't Kill the Suspense: How Outcome Knowledge Influences the Enjoyment of Entertainment (an Abstract)
1439(2)
Mujde Yuksel
Elizabeth Miller
Easwar Iyer
What's in a Name? Analyzing the Influence of Brand Names on Entertainment Product Success: An Abstract
1441(2)
Nora Paehler vor der Holte
Fabian Gless
Ann-Kristin Knapp
Utz Riehl
Thorsten Hennig-Thurau
Why Do We Watch Sequels? A Qualitative Exploration from India (Structured Abstract)
1443(6)
Subhadip Roy
Shilpa Bagdare
Structured Abstract: Esporte Interativo-Building a Platform for Sports Fans in Brazil
1449(6)
Daniela Abrantes Ferreira
Paula Castro P. de Souza Chimenti
Effects of Congruence and Reliability of a Cause Alliance Campaign on Consumer Responses Toward a Sport Brand and a Sponsoring Brand: A Structured Abstract
1455(8)
Soyoung Joo
Jakeun Koo
Session 12E : Marketing Metrics and Analytics II
Application of Mixed Methods by Consumer Marketing Practitioners: Lessons for the Academy? Abstract
1463(2)
Peter J. McGoldrick
Chihling Liu
Abstract: With Joyful Flow-The Dual Information Processing Effect of Pragmatic and Hedonic User Experience on Brand Attachment
1465(2)
Steffen Schmidt
Sascha Langner
Nadine Hennigs
Levke Albertsen
Evmorfia Karampournioti
Matthias Rothensee
Phenomenology and Ethnomethodology as Interpretive Research Perspectives for Complex Service Features: An Abstract
1467(4)
Flavio Regio Brambilla
Eduardo Basso Jdnior
Session 12F : Social and Cultural Influences in Services Structured Abstract: Y Usted? The Effects of Social Influence on Consumers' Service Language Preference
1471(26)
Monique Bell
Marina Puzakova
Consuming Foreign Cultural Products: An Exploratory Study of Country-of-Origin Effects on Korean Popular Culture Consumption in Taiwan
1475(12)
Kenneth C.C. Yang
Yowei Kang
Service Encounters with Immigrant Customers: A Qualitative Study-Abstract
1487(2)
Christina Sichtmann
Peter Patak
Faith, Trust and Pixie Dust: A Comparative Study of Consumer Trust in Islamic Banks-A Structured Abstract
1489(8)
Julie Robson
Satnreen Ashraf
Najat Abdullrahim
Session 12G : Cultural Aspects of International Marketing
Cultural Orientation and Culture Consumption Outcomes: Comparing Immigrants from the Former Soviet Union to Israel and Germany-An Abstract
1497(2)
David Dose
Gianfranco Walsh
Ayalla A. Ruvio
Sigal Segev
Self-Construal and Willingness to Purchase Foreign Products: The Mediating Roles of Consumer Cosmopolitanism and Ethnocentrism
1499(14)
Merve Dogan
Attila Yaprak
An Exploratory Study of the Language Effect on Cross-Cultural Marketing: An Abstract
1513
Tana Cristina Licsandru
Charles Chi Cui