The authors attempt to bring current issues in services management and different approaches in the field of social sciences together. This book deals with topics such as emotional interactions in the service environment, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in services management. It explores different perspectives in contemporary services management and paves the way for the understanding of actual tendencies.
The book explores emotional interactions, innovative approaches and applications, organizational behavior, financial performance, tourism management and marketing strategies in the services sector. The authors make suggestions for management strategies and applications providing benefits for all parties.
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9 | (2) |
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A Conceptual Evaluation of Personality and the Internal Sources of Emotion in Service Enterprises |
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11 | (26) |
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Technological Factors That Effect Hospital Efficiency: A Study Based on Training and Research Hospitals in Turkey |
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37 | (8) |
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The Relationship between Challenge- and Hindrance-Related Self-Reported Work Stress and Self-Reported Job Performance |
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45 | (16) |
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Smart City Applications at the Local Government Structure in Turkey: The Case of Bursa Metropolitan Municipality |
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61 | (18) |
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Subsidiarity Principle Reflection on the Tourism Sector |
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79 | (12) |
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The Concept of Holiday and Travel in Islam: The Understanding of Halal Tourism and Investments Which Serve within the Frame of This Understanding (A Sample Study on a Chosen Pilot Facility) |
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91 | (8) |
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Possible Causes of Burnout and Burnout Syndrome in Tourism Businesses |
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99 | (16) |
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Organizational Justice and Reflections in Tourism Industry |
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115 | (16) |
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Determination of Organizational Identification Levels of Five Star Hotels' Employees According to Their Individual Characteristics: The Case of Antalya |
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131 | (18) |
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| Evaluation of the Activities of International Five Star Chain Hotel Businesses in Terms of Sustainable Tourism and the Ankara Study Case |
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149 | (10) |
| List of Figures |
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159 | (2) |
| List of Tables |
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161 | (2) |
| About Editors |
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Elbeyi Pelit is Professor at the Faculty of Tourism, Afyon Kocatepe University, Afyonkarahisar (Turkey).
Hasan Huseyin Soybali is Associate Professor at the Faculty of Tourism, Afyon Kocatepe University, Afyonkarahisar (Turkey).
Ali Avan is Assistant Professor at the Faculty of Tourism, Afyon Kocatepe University, Afyonkarahisar (Turkey).
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