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xii | |
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xiv | |
Acknowledgements |
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xv | |
Foreword |
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xvi | |
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1 Issues in Ethnic Marketing Theory, Practice and Entrepreneurship |
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1 | (26) |
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1 | (2) |
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What Is Ethnic Marketing? Definitional Differences |
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3 | (6) |
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9 | (1) |
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Other Ethnic Marketing Issues Identified by Researchers |
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10 | (4) |
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Causes of a Gap and Approaches to Reconciliation |
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14 | (1) |
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On the Need for Pragmatism or Theory-in-Use |
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15 | (2) |
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Pragmatism in Ethnic Marketing Theory |
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17 | (3) |
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20 | (2) |
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22 | (5) |
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2 Ethnicity, Ethnic Groups and Ethnic Identity |
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27 | (19) |
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The Meaning and Relevance of Ethnicity |
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27 | (1) |
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Basis for Defining Ethnicity |
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28 | (2) |
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We Are All Ethnic---Or Are We? |
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30 | (1) |
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Meaning and Centrality of Ethnic Groups |
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31 | (4) |
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The Interlinking of Ethnic Identity With the Ethnic Group |
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35 | (1) |
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Development of Ethnic Identity |
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36 | (2) |
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Ethnic Identity, Consumer Behaviour and the Ethnic Group |
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38 | (2) |
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40 | (1) |
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41 | (5) |
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3 Acculturation, the Minority Ethnic Group and Ethnic Consumer Behaviour |
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46 | (21) |
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47 | (5) |
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Choice of Acculturation Path |
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52 | (2) |
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Inter-Generational Differences |
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54 | (2) |
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Acculturation and Ethnic Identity |
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56 | (1) |
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Acculturation and Consumer Behaviour |
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56 | (3) |
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Acculturation and Ethnic Group Dynamics |
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59 | (2) |
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61 | (1) |
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62 | (5) |
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4 Rationale for Ethnic Marketing Focus on Aggregates of Minority Ethnic Groups |
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67 | (25) |
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General Requirements for Effective Market Segmentation |
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68 | (3) |
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71 | (5) |
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Homophily and Ethnic Group Formation |
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76 | (3) |
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Homophily and the Choice of Suppliers to the Ethnic Community |
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79 | (1) |
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An EMIC Approach to Creating Panethnic Segments |
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80 | (3) |
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A Framework for Assessing Panethnic Segments |
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83 | (2) |
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85 | (2) |
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87 | (5) |
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5 Perspectives on Ethnic Loyalty |
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92 | (17) |
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Interactions Between Ethnic Consumers, Groups and Businesses |
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93 | (3) |
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96 | (5) |
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Cultural Affinity/Shared Ethnicity and Switching Costs |
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101 | (3) |
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104 | (1) |
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105 | (1) |
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105 | (4) |
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6 Articulating Ethnic Marketing With Ethnic Entrepreneurship |
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109 | (13) |
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From Immigrant to Ethnic Minority Consumer |
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110 | (2) |
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From Ethnic Minority Consumer to Ethnic Entrepreneur |
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112 | (1) |
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Socialization and Entrepreneurship |
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113 | (1) |
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Recognition of Ethnic Minority Business by Ethnic Communities |
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114 | (2) |
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From Ethnic Marketing to Marketing by Ethnic Minority Businesses |
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116 | (2) |
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118 | (4) |
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7 Understanding Ethnic Entrepreneurship |
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122 | (34) |
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Conceptualizing Ethnic Entrepreneurship |
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123 | (3) |
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Drivers and Impediments in the Creation of Ethnic Minority Business |
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126 | (8) |
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Ethnic Minority Business' Creation and Consolidation |
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134 | (1) |
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Business Opportunity Structures |
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135 | (4) |
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139 | (2) |
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Ethnic Strategies and the Typical Ethnic Minority Business |
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141 | (3) |
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Ethnic Groups as Natural Incubators for Ethnic Businesses |
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144 | (1) |
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145 | (2) |
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147 | (9) |
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8 Ethnic Minority Business Growth, Demise and Failure |
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156 | (33) |
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158 | (1) |
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Social Embeddedness Theory |
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159 | (2) |
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One Model Doesn't Fit All |
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161 | (1) |
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Mixed Embeddedness Theory |
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162 | (3) |
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Mixed Embeddedness: The Norm and a Potential Barrier to Growth |
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165 | (3) |
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Considering Growth Capabilities and the Role of the Co-Ethnic Minority Group |
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168 | (8) |
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Ethnic Minority Business and the Acculturation Process |
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176 | (2) |
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178 | (2) |
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180 | (1) |
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181 | (8) |
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9 Ethnic Networks and the Adoption of Relational Strategies |
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189 | (20) |
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Preferred Suppliers, Ethnic Networks and Minority Ethnic Markets |
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189 | (2) |
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Ethnic Networks as Relational Drivers |
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191 | (2) |
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Networks Imply Relational Imperatives |
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193 | (1) |
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Decision to Adopt a Relational Marketing Approach |
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194 | (3) |
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Relationship Between Consumers and Preferred Suppliers |
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197 | (3) |
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Relationships, Networks and Competitive Advantage |
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200 | (2) |
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Implications for Consumer Groups Not Bound by Ethnicity |
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202 | (1) |
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203 | (2) |
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205 | (4) |
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10 Ethnic Entrepreneurship and the Marketing Mix |
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209 | (27) |
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Theory, Practice, Strategy and the Segmentation Dilemma |
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209 | (1) |
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A View of the Gap Between Theory and Practice |
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210 | (2) |
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Business Opportunities and Ethnic Minority Business |
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212 | (3) |
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Objectives, Strategies and Tactics |
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215 | (1) |
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Ethnic Minority Business Objectives, Strategies and Tactics |
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216 | (5) |
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221 | (1) |
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Ethnic Minority Business Customer Portfolio |
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221 | (1) |
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Why Adopt an Ethnic-Sensitive Relational Marketing Strategy? |
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222 | (2) |
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Relational Embedding of Ethnic-Sensitive Tactical Activities |
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224 | (4) |
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228 | (1) |
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228 | (5) |
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Vignette: An Alternative View of Ethnic Minority Business |
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233 | (3) |
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11 Product, Price, Place, Physical Evidence and Process |
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236 | (23) |
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The Product Element: Considering Tangibility and Perceived Risk |
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237 | (2) |
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Approach to the Discussion of the Tactical Ethnic Marketing Mix |
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239 | (14) |
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253 | (6) |
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12 Promotion and Personalization |
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259 | (25) |
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259 | (1) |
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Serving Anyone That Comes Through the Door |
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260 | (1) |
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Marketing Communications and Minority Co-Ethnic Groups |
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261 | (1) |
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The Challenges of a Dynamic Environment |
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261 | (1) |
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Understanding Communication as Information Processing Activity |
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262 | (2) |
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264 | (2) |
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Typical Tactical Activities |
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266 | (3) |
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Effective Ethnic Communication--More Than Just Language |
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269 | (1) |
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Intra-Ethnic Group Segmentation: Communicating in "Portinhol" |
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270 | (1) |
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Communicating to Reduce Perceived Risk |
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271 | (2) |
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Relational Communications for Ethnic Loyalty |
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273 | (2) |
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The Personalization Element |
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275 | (2) |
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Simultaneity/Inseparability as a Vehicle for Responsiveness and Personalization |
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277 | (1) |
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277 | (1) |
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278 | (6) |
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13 People, Ethics and Social Responsibility |
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284 | (38) |
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Ethnocentrism Within National Boundaries |
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284 | (4) |
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Dealing With Cultural Distance |
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288 | (4) |
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Typical Tactical Activities Deployed by Ethnic Minority Businesses |
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292 | (1) |
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The Choice of People to Employ |
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293 | (4) |
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Ethnic Sensitivity Skills Training |
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297 | (2) |
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People Tactics for Competitive Advantage |
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299 | (1) |
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Ethnic Minority Business: Ethics and Social Responsibility |
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300 | (3) |
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Disadvantage, Vulnerability and Poor Business Practices |
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303 | (8) |
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Exposure to ICT-Based Structural Change |
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311 | (1) |
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Flexibility and Evolutionary Dynamism |
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312 | (1) |
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312 | (1) |
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313 | (9) |
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14 Environmental Forces, Ethnic Marketing and Ethnic Entrepreneurship |
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322 | (28) |
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The Political Environment |
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322 | (1) |
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Ethnicity, Migration and the Future of Ethnic Marketing |
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323 | (3) |
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Implications From Differences in Immigration Policies and Acculturation |
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326 | (3) |
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Longstanding Countries of Immigration |
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329 | (1) |
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Australian Migration Policy Sketch |
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330 | (5) |
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Canada, New Zealand and the USA |
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335 | (2) |
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Past Major Emigration Countries |
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337 | (6) |
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The Potential for Ethnic Marketing in Other Environments |
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343 | (1) |
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344 | (3) |
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347 | (3) |
Index |
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350 | |