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El. knyga: Handbook of Marketing Strategy

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This authoritative, comprehensive, and accessible volume by leading global experts provides a broad overview of marketing strategy issues and questions, including its evolution, competitor analysis, customer management, resource allocation, dynamics, branding, advertising, multichannel management, digital marketing and financial aspects of marketing. The Handbook comprises seven broad topics. Part I focuses on the conceptual and organizational aspects of marketing strategy while Part II deals with understanding competition. Customers and customer-based strategy, marketing strategy decisions, and branding and brand strategies are covered in the next three parts while Part VI looks at marketing strategy dynamics. The final part discusses the impact of marketing strategy on performance variables such as sales, market share, shareholder value and stakeholder value. All of the chapters in this Handbook offer in-depth analyses of research developments, provide frameworks for analyzing key issues, and highlight important unresolved problems in marketing strategy. Collectively, they provide a deep understanding of and key insights into the foundations, antecedents and consequences of marketing strategy.

This compendium is an essential resource guide for researchers, doctoral students, practitioners, and consultants in the field of marketing strategy.



Contributors: T.J. Arnold, G.S. Carpenter, D. Chandrasekaran, J.A. Czepiel, M.G. Dekimpe, C. Frennea, G.F. Gebhardt, K. Gielens, R. Grewal, D.M. Hanssens, K. Helsen, D.L. Hoffman, D.B. Holt, K.E. Jocz, K.L. Keller, R.A. Kerin, V. Kumar, M.B. Leiberman, V. Mittal, D.B. Montgomery, T.P. Novak, R.W. Palmatier, J.A. Quelch, B. Rajan, J.S. Raju, R.C. Rao, B.T. Ratchford, J.H. Roberts, D.D. Rucker, G. Sabnis, R. Sethuraman, V. Shankar, G. Tellis, R. Varadarajan, P.C. Verhoef, R.S. Winer
List of contributors
viii
Foreword xix
Philip Kotler
Acknowledgments xxi
1 Introduction
1(8)
Venkatesh Shankar
Gregory S. Carpenter
PART I CONCEPTS AND ORGANIZATIONAL ASPECTS OF MARKETING STRATEGY
2 Strategic marketing and marketing strategy
9(19)
Rajan Varadarajan
3 Market orientation
28(13)
Gary F. Gebhardt
PART II UNDERSTANDING COMPETITION
4 Competitor analysis
41(17)
John A. Czepiel
Roger A. Kerin
5 Competition and its implications for marketing strategy
58(20)
Gaurav Sabnis
Rajdeep Grewal
6 Models of retail competition
78(29)
Ram C. Rao
PART III CUSTOMER-BASED MARKETING STRATEGY
7 Customer lifetime value management: strategies to measure and maximize customer profitability
107(28)
V. Kumar
Bharath Rajan
8 Multichannel customer management strategy
135(18)
Peter C. Verhoef
PART IV MARKETING STRATEGY DECISIONS
9 Marketing resource allocation strategy
153(19)
Venkatesh Shankar
10 New product development in a strategic context
172(14)
John H. Roberts
11 Advertising strategy: consumer mindsets and message alignment
186(12)
Derek D. Rucker
12 Social media strategy
198(19)
Donna L. Hoffman
Thomas P. Novak
13 Mobile marketing strategy
217(14)
Venkatesh Shankar
14 Channel relationship strategy
231(17)
Todd J. Arnold
Robert W. Palmatier
15 Behavioral perspectives on pricing strategy
248(13)
Russell S. Winer
16 Managing customer satisfaction
261(28)
Vikas Mittal
Carly Frennea
PART V BRANDING AND BRAND STRATEGIES
17 Brand strategy
289(17)
Kevin Lane Keller
18 Cultural brand strategy
306(12)
Douglas B. Holt
19 Private label strategies -- myths and realities
318(21)
Raj Sethuraman
Jagmohan S. Raju
PART VI MARKETING STRATEGY DYNAMICS
20 First-mover/pioneer strategies
339(23)
Marvin B. Lieberman
David B. Montgomery
21 Late-mover strategies
362(14)
Venkatesh Shankar
Gregory S. Carpenter
22 Diffusion and its implications for marketing strategy
376(15)
Gerard Tellis
Deepa Chandrasekaran
23 International entry strategies
391(24)
Katrijn Gielens
Kristiaan Helsen
Marnik G. Dekimpe
PART VII IMPACT OF MARKETING STRATEGY
24 Marketing strategy and firm value
415(25)
Venkatesh Shankar
25 Productivity of marketing strategy
440(17)
Brian T. Ratchford
26 Short-term and long-term effects of marketing strategy
457(13)
Dominique M. Hanssens
Marnik G. Dekimpe
27 Marketing and democracy
470(15)
John A. Quelch
Katherine E. Jocz
Index 485
Edited by Venkatesh Shankar, Cox School of Business, Southern Methodist University and Gregory S. Carpenter, James Farley/Booz Allen Hamilton Professor of Marketing Strategy and Director, Center for Market Leadership, Kellogg School of Management, Northwestern University, US