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El. knyga: Managing Organizational Change (RLE: Organizations): Human Factors and Automation [Taylor & Francis e-book]

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Managing Organizational Change (RLE: Organizations): Human Factors and AutomationDidesnis paveikslėlis
Kitos knygos pagal šią temą:
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The United States Internal Revenue Service introduced a multi-million dollar program to automate its operations in the early 1980s. This book describes a multidisciplinary study of the experiences of several thousand users in this program, based primarily on questionnaires, observation and interviews. The case study gives valuable guidance to managers and their consultants involved in planning introduction of new office technology, as well as providing more academic insights into aspects of human behaviour under changing working conditions.

Dedications viii
Preface ix
Disclaimer xiii
Acknowledgements xiv
Section I Background
Chapter 1 Automation, Beliefs and Values
3(12)
1 Management beliefs and values
3(2)
2 Employee beliefs and values
5(1)
3 Behavioral science as a tool of management
6(1)
4 Models of technology and human factors
7(4)
5 Patterns in the implementation of automation
11(4)
Chapter 2 Background to Automation
15(10)
1 The Internal Revenue Service
15(4)
2 The Collection Division
19(4)
3 The impetus for automation
23(2)
Chapter 3 The Politics of automation
25(8)
D. James Lantonio
Chapter 4 The Human Resources Technology Staff
33(10)
1 History and functions
33(4)
2 Measuring the impact of automation
37(6)
Section II Automation Implementation
Chapter 5 The Automated Collection System
43(10)
1 Introduction
43(1)
2 The technology of automation
43(2)
3 The organization of the ACS
45(2)
4 The management structure of the ACS
47(1)
5 The work structure of the ACS
48(2)
6 The transition from COF to ACS
50(3)
Chapter 6 Personnel Recruitment and Retention
53(12)
1 Background
53(5)
2 Research methodology
58(1)
3 Data analysis procedures
59(1)
4 Results: summary statistics
59(2)
5 Results: relationships among items
61(1)
6 Study summary
62(1)
7 Recommendations on recruitment and staff turnover
63(2)
Chapter 7 Human Factors
65(6)
1 Ergonomic considerations
65(2)
2 The workstation environment
67(1)
3 Changes in job satisfaction
68(3)
Chapter 8 Training
71(8)
Mary Ann Ruth
1 Background
71(1)
2 The ACS training plan
72(2)
3 Training functions and objectives
74(5)
Chapter 9 Team Building and Resources
79(11)
1 Background to the Focused Group Interview
79(2)
2 Focused Group Interview procedures
81(5)
3 Applying the Focused Group Interview technique
86(4)
Chapter 10 Organization and Management
90(7)
Section III Lessons Learned
Chapter 11 Automation and Leadership with Larz Pearson
97(13)
1 The role of the supervisor
97(1)
2 General considerations for managing
98(5)
3 Managing in an automated environment
103(2)
4 Performance characteristics
105(2)
5 Organizational culture and management
107(1)
6 Conclusions
108(2)
Chapter 12 Motivation and Productivity
110(13)
1 Background
111(2)
2 The structure of employee participation
113(1)
3 The degree of participation
114(1)
4 The process of participation: why it works
114(3)
5 Some organizational programs to improve motivation and satisfaction
117(4)
6 Summary and conclusions
121(2)
Chapter 13 Looking Back: Summary and Recommendations
123(6)
1 Success factors in retrospect
123(1)
2 Lessons learned in retrospect
124(5)
Appendix 1 Human Factors in Automation: Recommendations 129(9)
The Human Resources Technology Staff
Appendix 2 "What's Your Opinion?" Attitude Survey 138(11)
Appendix 3 Recruitment/Retention Instruments 149(4)
References 153(1)
Additional Resources 154(3)
Index 157
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