About the Author |
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xii | |
Preface |
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xiii | |
Acknowledgements |
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xvi | |
1 Integrated Marketing Communications and its Environment |
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1 | (27) |
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1 | (1) |
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Marketing Communications' Place within Strategic Marketing |
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2 | (5) |
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Marketing and Exchange - Transactions, Relationships and Change |
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7 | (3) |
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Integrated Marketing Communications |
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10 | (6) |
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The Marketing Communications Environment |
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16 | (6) |
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22 | (1) |
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23 | (1) |
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24 | (1) |
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24 | (1) |
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25 | (3) |
2 Theoretical Underpinnings of Marketing Communications |
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28 | (22) |
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28 | (1) |
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29 | (6) |
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Kelman's Source Characteristics Model and After |
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35 | (2) |
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Step Flow or Personal Influence Models |
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37 | (4) |
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Innovation Theory and Relational Exchange |
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41 | (4) |
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45 | (1) |
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46 | (1) |
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46 | (1) |
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47 | (1) |
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48 | (2) |
3 Buyer Behaviour and Relationships |
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50 | (29) |
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50 | (1) |
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Communication, Culture and Other Environmental Influences on Buyer Behaviour |
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51 | (4) |
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Culture and Buyer Behaviour |
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55 | (3) |
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The Complexity of Behaviour and Buyer Learning Theory |
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58 | (15) |
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73 | (1) |
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73 | (1) |
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74 | (1) |
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75 | (1) |
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76 | (3) |
4 Managing the Marketing Communications Mix |
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79 | (22) |
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79 | (1) |
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The Decision Sequence Model (DSM) |
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80 | (4) |
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84 | (13) |
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97 | (1) |
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98 | (1) |
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98 | (1) |
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99 | (1) |
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100 | (1) |
5 The Marketing Communications Industry |
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101 | (25) |
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101 | (1) |
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Practitioners' Views of What Clients Want |
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102 | (5) |
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Roles and Structures in Agencies and other Communications Companies |
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107 | (11) |
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Roles and Structures in Client Organisations |
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118 | (3) |
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121 | (1) |
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121 | (1) |
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122 | (1) |
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122 | (2) |
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124 | (2) |
6 Ethics and Corporate Social Responsibility in Marketing Communications |
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126 | (25) |
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126 | (1) |
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The Impact of Marketing Communications Elements on Society |
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127 | (1) |
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On Being Socially Responsible Marketers |
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128 | (6) |
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134 | (8) |
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Consumerism and Regulation |
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142 | (3) |
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145 | (1) |
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146 | (1) |
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146 | (1) |
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147 | (1) |
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148 | (3) |
7 Advertising and Branding |
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151 | (22) |
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151 | (1) |
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152 | (5) |
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157 | (7) |
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164 | (4) |
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168 | (1) |
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168 | (1) |
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169 | (1) |
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169 | (2) |
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171 | (2) |
8 Message Creation and Execution |
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173 | (19) |
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173 | (1) |
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The Importance of Creativity in Marketing Communications |
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174 | (3) |
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Communication Appeals and Execution |
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177 | (5) |
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Message Strategy Design Considerations |
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182 | (5) |
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187 | (1) |
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187 | (1) |
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188 | (1) |
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188 | (1) |
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189 | (3) |
9 Traditional Media - Characteristics and Planning |
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192 | (28) |
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192 | (1) |
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The Characteristics of Traditional Media |
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193 | (5) |
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198 | (10) |
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208 | (8) |
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216 | (1) |
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216 | (1) |
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216 | (1) |
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217 | (1) |
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218 | (2) |
10 Digital Media: Interaction and Engagement |
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220 | (28) |
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220 | (1) |
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Technology and Communication |
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221 | (6) |
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Online Design and Management Issues |
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227 | (9) |
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236 | (5) |
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Privacy, Security and Measurement Issues |
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241 | (3) |
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244 | (1) |
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244 | (1) |
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244 | (1) |
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245 | (1) |
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246 | (2) |
11 Sales Promotions |
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248 | (20) |
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248 | (1) |
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The Nature of Sales Promotion |
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249 | (5) |
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254 | (2) |
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256 | (8) |
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264 | (1) |
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264 | (1) |
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265 | (1) |
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266 | (1) |
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267 | (1) |
12 Direct Marketing |
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268 | (19) |
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268 | (1) |
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269 | (6) |
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275 | (4) |
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279 | (4) |
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283 | (1) |
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284 | (1) |
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284 | (1) |
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285 | (1) |
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285 | (2) |
13 Public Relations |
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287 | (29) |
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287 | (1) |
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The Nature and Role of PR |
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288 | (8) |
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296 | (11) |
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Technology, Regulation and Control in PR |
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307 | (3) |
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310 | (1) |
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311 | (1) |
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311 | (1) |
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312 | (1) |
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313 | (3) |
14 Corporate Communications |
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316 | (19) |
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316 | (1) |
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Background to Corporate Communications |
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317 | (4) |
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Corporate Identity, Personality and Image |
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321 | (7) |
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Impression Management and Corporate Image |
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328 | (2) |
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330 | (1) |
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331 | (1) |
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331 | (1) |
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332 | (1) |
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333 | (2) |
15 Sponsorship |
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335 | (26) |
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335 | (1) |
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The Nature and Role of Sponsorship |
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336 | (5) |
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341 | (4) |
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345 | (9) |
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354 | (1) |
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354 | (1) |
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355 | (1) |
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355 | (1) |
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356 | (5) |
16 Personal Selling |
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361 | (25) |
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361 | (1) |
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The Nature and Types of Personal Selling |
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362 | (5) |
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Personal Selling as Part of the Communications Mix |
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367 | (2) |
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369 | (5) |
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Making Personal Communication Work for Selling |
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374 | (8) |
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382 | (1) |
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382 | (1) |
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383 | (1) |
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383 | (1) |
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384 | (2) |
17 Marketing Research and Evaluation |
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386 | (22) |
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386 | (1) |
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Research and Evaluation within a Decision Sequence Framework |
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387 | (7) |
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Application of Research and Evaluation to the Marketing Communications Mix |
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394 | (9) |
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403 | (1) |
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404 | (1) |
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404 | (1) |
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405 | (1) |
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406 | (2) |
18 International Marketing Communications |
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408 | (28) |
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408 | (1) |
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The Nature of International Communications |
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409 | (3) |
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Uniformity or Not - the Standardisation/Adaptation Debate |
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412 | (2) |
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Key Factors Affecting International Marketing Communications |
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414 | (9) |
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Culture, Creativity, Branding and Media |
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423 | (7) |
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430 | (1) |
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431 | (1) |
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431 | (1) |
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432 | (1) |
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433 | (3) |
Glossary |
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436 | (15) |
Index |
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451 | |