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El. knyga: Marketing Communications Management: Analysis, Planning, Implementation

  • Formatas: 480 pages
  • Išleidimo metai: 24-Sep-2014
  • Leidėjas: Sage Publications Ltd
  • Kalba: eng
  • ISBN-13: 9781473908345
  • Formatas: 480 pages
  • Išleidimo metai: 24-Sep-2014
  • Leidėjas: Sage Publications Ltd
  • Kalba: eng
  • ISBN-13: 9781473908345

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Praise for the first edition:

 

An excellent text for exploring marketing communications in the 21st century. - Ann Torres, Lecturer in Marketing, National University of Ireland, Galway

 

First rate and comprehensive. This book has got it just right: a rich blend of academic underpinning and practical examples in a very readable style. - Martin Evans, Senior Teaching in Marketing, Cardiff Business School, University of Cardiff

  This book introduces the core components and concepts of marketing communications for those studying at both undergraduate and postgraduate levels. It covers essential topics such as advertising, direct marketing, corporate communications, public relations, product placement, sales promotion, social media, sponsorship and many more. The author provides a set of managerial frameworks that include analysis, planning and implementation to help prepare those who go on to strategically create and effectively manage marketing communications campaigns.

Every chapter includes Snapshots that help you to apply theory to engaging real-world examples. These include: BMW, Harrods, Levis, Lynx, Tesco, Tencent, United Colors of Benetton and Wonga. Additionally, Stop Points encourage you to pause and critically reflect upon the topic for deeper learning and higher grades. The Assignment boxes invite you to test your knowledge in the form of a task based on what you have just read to also help push yourself further.

The Companion Website includes longer case studies, video feeds and other useful web links, a larger glossary of key terms, and links to SAGE journal articles. Password-protected resources are also available to lecturers, including: PowerPoint slides, a tutor manual, activities for the classroom and indicative responses to the assignments and discussion questions provided in each chapter.
About the Author xii
Preface xiii
Acknowledgements xvi
1 Integrated Marketing Communications and its Environment 1(27)
Chapter Overview
1(1)
Marketing Communications' Place within Strategic Marketing
2(5)
Marketing and Exchange - Transactions, Relationships and Change
7(3)
Integrated Marketing Communications
10(6)
The Marketing Communications Environment
16(6)
Assignment
22(1)
Summary of Key Points
23(1)
Discussion Questions
24(1)
Further Reading
24(1)
References
25(3)
2 Theoretical Underpinnings of Marketing Communications 28(22)
Chapter Overview
28(1)
Communication Theory
29(6)
Kelman's Source Characteristics Model and After
35(2)
Step Flow or Personal Influence Models
37(4)
Innovation Theory and Relational Exchange
41(4)
Assignment
45(1)
Summary of Key Points
46(1)
Discussion Questions
46(1)
Further Reading
47(1)
References
48(2)
3 Buyer Behaviour and Relationships 50(29)
Chapter Overview
50(1)
Communication, Culture and Other Environmental Influences on Buyer Behaviour
51(4)
Culture and Buyer Behaviour
55(3)
The Complexity of Behaviour and Buyer Learning Theory
58(15)
Assignment
73(1)
Summary of Key Points
73(1)
Discussion Questions
74(1)
Further Reading
75(1)
References
76(3)
4 Managing the Marketing Communications Mix 79(22)
Chapter Overview
79(1)
The Decision Sequence Model (DSM)
80(4)
The APIC System
84(13)
Assignment
97(1)
Summary of Key Points
98(1)
Discussion Questions
98(1)
Further Reading
99(1)
References
100(1)
5 The Marketing Communications Industry 101(25)
Chapter Overview
101(1)
Practitioners' Views of What Clients Want
102(5)
Roles and Structures in Agencies and other Communications Companies
107(11)
Roles and Structures in Client Organisations
118(3)
Assignment
121(1)
Summary of Key Points
121(1)
Discussion Questions
122(1)
Further Reading
122(2)
References
124(2)
6 Ethics and Corporate Social Responsibility in Marketing Communications 126(25)
Chapter Overview
126(1)
The Impact of Marketing Communications Elements on Society
127(1)
On Being Socially Responsible Marketers
128(6)
Unethical Practice
134(8)
Consumerism and Regulation
142(3)
Assignment
145(1)
Summary of Key Points
146(1)
Discussion Questions
146(1)
Further Reading
147(1)
References
148(3)
7 Advertising and Branding 151(22)
Chapter Overview
151(1)
Advertising Theory
152(5)
Branding and Advertising
157(7)
Advertising Practice
164(4)
Assignment
168(1)
Summary of Key Points
168(1)
Discussion Questions
169(1)
Further Reading
169(2)
References
171(2)
8 Message Creation and Execution 173(19)
Chapter Overview
173(1)
The Importance of Creativity in Marketing Communications
174(3)
Communication Appeals and Execution
177(5)
Message Strategy Design Considerations
182(5)
Assignment
187(1)
Summary of Key Points
187(1)
Discussion Questions
188(1)
Further Reading
188(1)
References
189(3)
9 Traditional Media - Characteristics and Planning 192(28)
Chapter Overview
192(1)
The Characteristics of Traditional Media
193(5)
Media Planning
198(10)
Spend Issues
208(8)
Assignment
216(1)
Summary of Key Points
216(1)
Discussion Questions
216(1)
Further Reading
217(1)
References
218(2)
10 Digital Media: Interaction and Engagement 220(28)
Chapter Overview
220(1)
Technology and Communication
221(6)
Online Design and Management Issues
227(9)
Social Media
236(5)
Privacy, Security and Measurement Issues
241(3)
Assignment
244(1)
Summary of Key Points
244(1)
Discussion Questions
244(1)
Further Reading
245(1)
References
246(2)
11 Sales Promotions 248(20)
Chapter Overview
248(1)
The Nature of Sales Promotion
249(5)
Targeting and Objectives
254(2)
Types of Sales Promotion
256(8)
Assignment
264(1)
Summary of Key Points
264(1)
Discussion Questions
265(1)
Further Reading
266(1)
References
267(1)
12 Direct Marketing 268(19)
Chapter Overview
268(1)
Direct Marketing
269(6)
Database Marketing
275(4)
Managing Privacy Issues
279(4)
Assignment
283(1)
Summary of Key Points
284(1)
Discussion Questions
284(1)
Further Reading
285(1)
References
285(2)
13 Public Relations 287(29)
Chapter Overview
287(1)
The Nature and Role of PR
288(8)
PR and Marketing Theory
296(11)
Technology, Regulation and Control in PR
307(3)
Assignment
310(1)
Summary of Key Points
311(1)
Discussion Questions
311(1)
Further Reading
312(1)
References
313(3)
14 Corporate Communications 316(19)
Chapter Overview
316(1)
Background to Corporate Communications
317(4)
Corporate Identity, Personality and Image
321(7)
Impression Management and Corporate Image
328(2)
Assignment
330(1)
Summary of Key Points
331(1)
Discussion Questions
331(1)
Further Reading
332(1)
References
333(2)
15 Sponsorship 335(26)
Chapter Overview
335(1)
The Nature and Role of Sponsorship
336(5)
How Sponsorship Works
341(4)
Sponsorship in Practice
345(9)
Assignment
354(1)
Summary of Key Points
354(1)
Discussion Questions
355(1)
Further Reading
355(1)
References
356(5)
16 Personal Selling 361(25)
Chapter Overview
361(1)
The Nature and Types of Personal Selling
362(5)
Personal Selling as Part of the Communications Mix
367(2)
The Selling Process
369(5)
Making Personal Communication Work for Selling
374(8)
Assignment
382(1)
Summary of Key Points
382(1)
Discussion Questions
383(1)
Further Reading
383(1)
References
384(2)
17 Marketing Research and Evaluation 386(22)
Chapter Overview
386(1)
Research and Evaluation within a Decision Sequence Framework
387(7)
Application of Research and Evaluation to the Marketing Communications Mix
394(9)
Assignment
403(1)
Summary of Key Points
404(1)
Discussion Questions
404(1)
Further Reading
405(1)
References
406(2)
18 International Marketing Communications 408(28)
Chapter Overview
408(1)
The Nature of International Communications
409(3)
Uniformity or Not - the Standardisation/Adaptation Debate
412(2)
Key Factors Affecting International Marketing Communications
414(9)
Culture, Creativity, Branding and Media
423(7)
Assignment
430(1)
Summary of Key Points
431(1)
Discussion Questions
431(1)
Further Reading
432(1)
References
433(3)
Glossary 436(15)
Index 451
Paul Copley, PhD, is Senior Lecturer in Marketing and Programme Leader for the MSc Strategic Marketing programmes in the Newcastle Business School, Northumbria University, Newcastle. He served as an adviser to small firms and held management positions in marketing in a number of large firms. He has published articles in journals such as The Marketing Review, Marketing Intelligence and Planning, Industry and Higher Education and the Journal of Travel and Tourism Marketing as well as in business magazines and conference proceedings.