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El. knyga: Membership Economy (PB)

3.73/5 (1781 ratings by Goodreads)
  • Formatas: 288 pages
  • Išleidimo metai: 20-Mar-2015
  • Leidėjas: McGraw-Hill Professional
  • Kalba: eng
  • ISBN-13: 9780071839334
  • Formatas: 288 pages
  • Išleidimo metai: 20-Mar-2015
  • Leidėjas: McGraw-Hill Professional
  • Kalba: eng
  • ISBN-13: 9780071839334

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In today’s business world, it takes more than a website to stay competitive. The smartest, most successful companies are using radically new membership models, subscription-based formats, and freemium pricing structures to grow their customer base—and explode their market valuation—in the most disruptive shift in business since the Industrial Revolution.

This is The Membership Economy.

Written by an expertconsultant, this groundbreaking book will show you how to turn ordinary customers into members for life. Learn how to:

  • Turn digital subscriptions into forever sales
  • Build an online community your customers will love
  • Develop new loyalty programs that really pay off
  • Transform freemium users into superusers
  • Create a self-generating revenue stream
  • Keep memberships and profits growing for years to come

Whether you’re a small business with limited resources, an established company using a traditional business model, or a hungry start-up who wants a bigger bang for your buck, this comprehensive guide provides a wealth of membership-building options to suit every need.

You’ll learn the best-kept secrets of top industry leaders, from global giants like Am Ex and Weight Watchers to smaller dot-com successes like SurveyMonkey and Pandora. You’ll find proven strategies for creating membership programs for everything from vacation timeshares and car rentals to video streaming and Software-as-a-Service.

Most importantly, you’ll discover what works, and what doesn’t, from some of the key players in the new membership economy. It’s not about ownership; it’s about access, options, and freedom.

When you join forces with your customers, membership has its rewards—for you, your company, and your continued success.

Foreword ix
Allen Blue
Acknowledgments xi
Introduction 1(8)
SECTION I What You Need to Know About the Membership Economy
1 How the Membership Economy Fits into the Bigger Picture
9(8)
2 Why the Membership Economy Matters
17(8)
3 The Many Faces of the Membership Economy
25(8)
SECTION II Membership Economy Strategies and Tactics
4 Build the Right Organization
33(12)
5 Build an Effective Acquisition Funnel from the Bottom Up
45(10)
6 Onboard Members for Success and Superusers
55(12)
7 Start Simple with Pricing, but Leave Room for Flexibility
67(14)
8 Incorporate "Free" as a Tactic, Not a Strategy
81(10)
9 Use the Right Technology and Track the Right Data
91(10)
10 How to Retain Members (and When to Let Them Go)
101(16)
SECTION III Membership Organizations Come in All Shapes and Sizes
11 What You Can Learn from Online Subscriptions
117(10)
12 What You Can Learn from Online Community Models
127(10)
13 What You Can Learn from Loyalty Programs
137(10)
14 What You Can Learn from Traditional Membership Economy Companies
147(10)
15 What You Can Learn from Small Businesses and Consultancies
157(10)
16 What You Can Learn from Nonprofits, Professional Societies, and Trade Associations
167(14)
SECTION IV The Membership Economy and Transformation
17 From Idea to Start-Up
181(10)
18 From Start-Up to Mature Organization
191(10)
19 From Offline to Online
201(10)
20 From Ownership to Access
211(10)
21 From Business as Usual to Competitive Disruption
221(10)
Conclusion: How You Can Start Transitioning Today 231(8)
Glossary 239(4)
Notes 243(5)
Index 248
Robbie Kellman Baxter is a consultant and speaker who has been providing strategic business advice to Silicon Valley companies for over 20 years. She is the founder of the consulting firm Peninsula Strategies LLC, and regularly presents to professional associations, leading universities, and corporations.