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El. knyga: Stakeholder Approach to Corporate Social Responsibility: Pressures, Conflicts, and Reconciliation

(Kellogg School of Management, Northwestern University, USA), Edited by ,
  • Formatas: 464 pages
  • Išleidimo metai: 16-Mar-2016
  • Leidėjas: Routledge
  • Kalba: eng
  • ISBN-13: 9781317186571
  • Formatas: 464 pages
  • Išleidimo metai: 16-Mar-2016
  • Leidėjas: Routledge
  • Kalba: eng
  • ISBN-13: 9781317186571

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Corporate social responsibility has grown into a global phenomenon that encompasses businesses, consumers, governments, and civil society, and many organizations have adopted its discourse. Yet corporate social responsibility remains an uncertain and poorly defined ambition, with few absolutes. First, the issues that organizations must address can easily be interpreted to include virtually everyone and everything. Second, with their unique, often particular characteristics, different stakeholder groups tend to focus only on specific issues that they believe are the most appropriate and relevant in organizations' corporate social responsibility programs. Thus, beliefs about what constitutes a socially responsible and sustainable organization depend on the perspective of the stakeholder. Third, in any organization, the beliefs of organizational members about their organization's social responsibilities vary according to their function and department, as well as their own managerial fields of knowledge. A Stakeholder Approach to Corporate Social Responsibility provides a comprehensive collection of cutting-edge theories and research that can lead to a more multifaceted understanding of corporate social responsibility in its various forms, the pressures and conflicts that result from these different understandings, and some potential solutions for reconciling them.

Recenzijos

'Oriented to researchers and professionals, this volume is an important research and reference volume on organizational leadership and corporate social responsibility. Summing Up: Highly recommended. Graduate, research, and professional collections.' Choice Vol. 50 #7 'In a world where corporations are seen as ominous threats, this innovative collection invites us to take a new look. It shows how the "stakeholders" of the modern corporation encompass far more than its shareowners, and how the corporation that attends to all of those who have a stake in its success - owners, employees, customers, and the public - is a successful corporation.' Tom Donaldson, University of Pennsylvania, USA 'This is the best of CSR scholarship. It advances the state of the art in CSR and Stakeholder Theory. The mix of theory and practice should be an iconic example of how to do interesting and useful research.' R. Edward Freeman, Darden School of Business, University of Virginia, USA 'This extraordinary collection of essays supports what the editors call "one clear message", namely, that "not all organizations can or should proceed down the same corporate social responsibility path. For some organizations, it simply may be impossible to reconcile the pressures and conflicts they confront". Beginning with a framework characterizing organizations as faced with diverse internal and external pressures and conflicts, the sections and chapters of the collection are crafted to show that diverse paths toward reconciliation cannot be avoided. I can't recall seeing any collection on CSR that is more comprehensive, well-organized or persuasive than this one.' Alex Michalos, Chancellor and Emeritus Professor, University of Northern British Columbia, Canada and Editor-in-Chief of the Journal of Business Ethics 'Future generations might perceive the current financial crisis as the historic turning point at which the decade-long dominance of shareholder value ideology was broken and replaced by a broader, stakeholder-oriented understanding of corporate responsibility. What does it mean to manage corporations with a stakeholder-view and what are the managerial consequences of such an enlightened understanding of responsibility? This highly innovative research anthology is a source of orientation for both practitioners and scholars. It is valuable for scholars who look for the most recent (trans-disciplinary) thinking in stakeholder theory and for practitioners who want to understand, how they can analyze and manage their stakeholder relations in times of growing complexity.' Guide Palazzo, Ćcole des hautes Ćtudes Commerciales (HEC), University of Lausanne, Switzerland

List of Figures
xiii
List of Tables
xv
About the Editors xvii
About the Contributors xxi
Foreword and Acknowledgment xxxiii
PART I EMPIRICAL-BASED FRAMEWORKS FOR UNDERSTANDING PRESSURES, CONFLICT AND RECONCILIATION
Understanding Stakeholder Conflicts and Mobilization
Chapter 1 The Impact of Socioeconomic and Political Factors on Stakeholder Dialogs
5(20)
Matthias S. Fifka
Chapter 2 What Makes a Stakeholder Act? Exploring the Impact of the Issue in the Stakeholder Relationship
25(20)
Sally Davenport
Shirley Leitch
Chapter 3 Swapping Stories: How Firms and Stakeholders use Blogs as Narrative Discourse to Create Efficacy and Meaning for Corporate Social Responsibility
45(14)
David M. Boje
Stephanie Maynard-Patrick
Steven M. Elias
Chapter 4 Brent Spar Revisited: Conflict and Cooperation from a Stakeholder Perspective
59(16)
Matthias S. Fifka
Chapter 5 Engaging With the Enemy: Understanding Adversarial Stakeholder Processes and Outcomes
75(22)
Maureen Bourassa
Peggy Cunningham
Managing Risks of Stakeholder Conflicts
Chapter 6 A License to Operate for the Extractive Industries? Operationalizing Stakeholder Thinking in International Business
97(24)
Romy Kraemer
Rob van Tulder
Chapter 7 Risk Management and Communication: Pressures and Conflicts of a Stakeholder Approach to Corporate Social Responsibility
121(20)
Robert L. Heath
Michael J. Palenchar
Katherine A. McComas
Stephanie Proutheau
Chapter 8 Risk Conflicts and Demands for Social and Environmental Accounting: An Empirical Study
141(26)
Georgios Georgakopoulos
Ian Thomson
Engaging with Stakeholders and Implementing a Stakeholder Approach to Corporate Social Responsibility
Chapter 9 The Evolution of Corporate Social Responsibility in Gucci: From Risk Management to Stakeholder Engagement
167(24)
Massimiliano Bonacchi
Paolo Perego
Rossella Ravagli
Chapter 10 The Working Stakeholder: New Perspectives on Corporate Social Responsibility and the Employee
191(16)
Peter Fleming
Chapter 11 Giving Credit Where Credit is Due: Distributive Justice and Corporate Volunteerism
207(16)
Mary Runte
Debra Z. Basil
Chapter 12 Indigenous People, Stakeholders and Corporate Social Responsibility
223(20)
Tom Cooper
Terry Hickey
Chapter 13 Resolving Environmental and Social Conflicts: Responsible Innovation in Small Producers' Clusters in Northern Vietnam
243(20)
Jaap Voeten
Nigel Roome
Gerard de Groot
Job de Haan
Chapter 14 Reconciling Stakeholder Requests and Carbon Dependency: What is the Right Climate Strategy?
263(18)
Timo Busch
Jonatan Pinkse
PART II THEORETICAL-BASED FRAMEWORKS FOR UNDERSTANDING PRESSURES, CONFLICTS AND RECONCILIATION
Chapter 15 Boomerang Politics: How Transnational Stakeholders Impact Multinational Corporations in the Context of Globalization
281(18)
Frank den Hond
Frank G. A. de Bakker
Chapter 16 Using a Dialectic Approach to Understand Stakeholders' Conflicts with Corporate Social Responsibility Activities
299(18)
Lucia Lima Rodrigues
Russell Craig
Chapter 17 "Make Sense Who May": Corporate Social Responsibility as a Continuous Multi-stakeholder Co-construction Process
317(14)
Francois Maon
Valerie Swaen
Adam Lindgreen
Chapter 18 A New Institutionalism Approach to Stakeholder Theory
331(16)
Robin T. Byerly
Chapter 19 Enhancing the Care-based Resolution of CSR-related, Firm-stakeholder Conflict: Invoking the Counsel of Mary Parker Follett
347(24)
Sheldene Simola
Chapter 20 A Configurational Approach to Corporate Social Responsibility-financial Performance Empirical Research
371(16)
Roberto Garcia-Castro
Chapter 21 A Corporate Social Responsibility Decision Framework for Managers and Stakeholders
387(26)
Duane Windsor
Index 413
Dr Adam Lindgreen is Professor of Marketing at Cardiff Business School. He received his Ph.D. from Cranfield University. He is widely published. His most recent books are Managing Market Relationships and Memorable Customer Experiences. Dr Philip Kotler is the S. C. Johnson & Son Distinguished Professor of International Marketing at the Kellogg School of Management, and is hailed as 'the world's foremost expert on the strategic practice of marketing.' He is the author of numerous books including Marketing Management, the most widely used marketing book in graduate business schools worldwide. Professor Kotler has consulted for such companies as IBM, General Electric, AT&T, Honeywell, Bank of America, Merck, and Samsung, and he has advised foreign governments. Dr Joƫlle Vanhamme is Professor of Marketing at Edhec Business School. She received her Ph.D. from the Louvain School of Management, the Catholic University of Louvain. She is widely published. Her most recent books are The Crisis of Food Brands and Memorable Customer Experiences. Dr FranƧois Maon is Assistant Professor of Strategy and Corporate Social Responsibility at the IESEG School of Management. He also received his Ph.D. from the Louvain School of Management. He has published in several journals.