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Supervising Conflict: A Guide for Faculty [Minkštas viršelis]

  • Formatas: Paperback / softback, 277 pages, aukštis x plotis x storis: 229x152x20 mm, weight: 380 g, 54 b&w illustrations, 15 b&w figures, 18 b&w tables
  • Išleidimo metai: 20-Apr-2023
  • Leidėjas: University of Toronto Press
  • ISBN-10: 148755186X
  • ISBN-13: 9781487551865
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 277 pages, aukštis x plotis x storis: 229x152x20 mm, weight: 380 g, 54 b&w illustrations, 15 b&w figures, 18 b&w tables
  • Išleidimo metai: 20-Apr-2023
  • Leidėjas: University of Toronto Press
  • ISBN-10: 148755186X
  • ISBN-13: 9781487551865
Kitos knygos pagal šią temą:
"Cultivating respectful and productive academic relationships is a priority within higher education. What can faculty do when conflict disrupts research progress and strains the supervisor/student relationship? Supervising Conflict offers practical advice and tools to help faculty identify and actively respond to the most common grad school concerns--the 'everyday' conflicts. Drawing on data collected over four years at a large research-intensive university in Canada, Heather McGhee Peggs provides faculty with a map to where issues are likely to emerge based on hundreds of coaching conversations with faculty and students. While ideally every campus would have a dispute resolution office and a graduate peer support team to help individuals navigate conflict, the reality is that faculty are often managing complex and difficult situations on their own. This unique resource combines negotiation and fair complaints-handling principles with insights from a multidisciplinary graduate peer team and highlights the critical role that equitable, restorative and trauma-informed approaches can play in the emergence and resolution of conflict. This book includes opportunities for self-reflection, real-life case studies, and activities for professional faculty development. Supervising Conflict guides administrators seeking to address graduate concerns earlier and more effectively at a systemic level."--

Cultivating respectful and productive academic relationships is a priority within higher education. What can faculty do when conflict disrupts research progress and strains the supervisor/student relationship?

Supervising Conflict offers practical advice and tools to help faculty identify and actively respond to the most common grad school concerns – the "everyday" conflicts. Drawing on data collected over four years at a large research-intensive university in Canada, Heather McGhee Peggs provides faculty with a map to where issues are likely to emerge based on hundreds of coaching conversations with faculty and students.

While ideally every campus would have a dispute resolution office and a graduate peer support team to help individuals navigate conflict, the reality is that faculty are often managing complex and difficult situations on their own. This unique resource combines negotiation and fair complaints-handling principles with insights from a multidisciplinary graduate peer team and highlights the critical role that equitable, restorative, and trauma-informed approaches can play in the emergence and resolution of conflict. This book includes opportunities for self-reflection, real-life case studies, and activities for professional faculty development. Supervising Conflict guides administrators seeking to address graduate concerns earlier and more effectively at a systemic level.



This book provides practical advice for faculty who supervise PhD and master’s students about how to proactively manage the most common conflicts that arise in graduate studies.

From the Author xi
Acknowledgments xv
Who Wants to Talk about Grad School Conflict?
3(18)
What Types of "Conflict" Are We Talking About?
7(3)
How Conflict Impacts Us
10(1)
Has COVID-19 Changed Grad School Conflict?
11(3)
What Impact Do Current Events/Movements Have on Grad Conflict?
14(2)
What Time of Year Does Grad Conflict Emerge?
16(5)
Why Do Grad Students Avoid Conflict?
21(7)
Fear and Uncertainty (Risk and Reputation)
22(1)
Assumptions and Previous Experiences
23(1)
Isolation and Feelings of Inadequacy
24(1)
Complexity and Time Required
25(1)
Psst Faculty Avoid Conflict Too
26(2)
Why Is Conflict Something Faculty Should Manage?
28(12)
Poorly Managed Conflict Can Be Costly
28(2)
Effective Conflict Management Can Be Beneficial
30(2)
Avoidance Isn't the Only Option
32(5)
Are We Escalating Conflict Unintentionally?
37(3)
What Does Grad Conflict Management Involve?
40(39)
What Makes Conflict Resolution Unique in Higher Education?
41(3)
What Is the "Secret Formula" for Resolving Conflict?
44(1)
Conflict Management Influencers
45(1)
Interests and Positions
45(5)
Managing Conflict Fairly
50(3)
Identity, Intersectionality, and Individual Experience
53(4)
Facilitated Case Study: The Silent One
57(1)
Focusing on Early Resolution and Conflict Prevention
58(2)
Integrating Trauma-Informed Approaches
60(3)
Restorative Approaches
63(4)
Tip Sheet: Trauma-Informed Restorative Questions
67(1)
Responding to Conflict Online
68(3)
Tip Sheet: Email Best Practices (for Emails You Send)
71(1)
Resolving Conflict Informally
72(6)
Tip Sheet: Pitfalls and Better Practices for Informal Meetings
78(1)
If It's Not My Conflict, How Can I Help?
79(14)
Listen to Words and Clarify Meaning
81(2)
Expect Emotions and Be Trauma-Informed
83(4)
Make Effective Referrals
87(4)
Quiz: Where Do I Refer This Grad?
91(2)
What Are the Grad Conflict Hotspots?
93(2)
Conflict #1 Supervision
95(12)
Looking beyond Positive Graduate Survey Results
98(1)
Supervisors and Grad Students Flag Similar Sources of Conflict
99(2)
Power, Pressure, and Personalities
101(6)
Conflict #2 Grad School Challenges (Miscellaneous)
107(3)
Conflict #3 Escalation and Appeals
110(5)
Taking a Leave from Grad School
112(1)
Processes for Escalating Conflict within Universities
113(1)
Checklist: Taking a Leave from Grad School
114(1)
Conflict #4 Interpersonal Conflict (Not Supervisory)
115(10)
Role Play: Dumped and Ignored
117(2)
When Storms Hit Grad Group Work
119(5)
Tip Sheet: Nine Steps to Approaching Campus Conflict
124(1)
Conflict #5 Research and Thesis
125(7)
FAQ: Intellectual Property and Authorship
129(1)
Role Play: Publishing Letdown
130(2)
Conflict #6 Academic Progress
132(9)
Family/Financial + Academic Progress
134(1)
Grad School Challenges + Academic Progress
135(1)
Health/Wellness + Academic Progress
135(1)
Supervision + Academic Progress
136(1)
Research/Thesis + Academic Progress
137(1)
Tip Sheet: Five Ways to Deal with Negative Feedback
138(1)
Tip Sheet: Five Ways to Move from Rejection to Resilience
139(2)
Conflict #7 Family and Personal
141(9)
Skit: Family Priorities
144(2)
Roommates and Housing
146(2)
Grief and Loss
148(2)
Conflict #8 Health and Wellness/Accessibility
150(7)
Conflict #9 Laboratories
157(8)
Tip Sheet: Brainstorming How to Prevent Lab Conflict
160(3)
Skit: Lab Workload Overload
163(2)
Conflict #10 Career and Work
165(8)
Work Placements and Internships
168(2)
Skit: Career Collision
170(3)
What Can Supervisors Do to Prevent Conflict?
173(27)
Start Thinking about Conflict on Day One
174(1)
Tip Sheet: Supervision Early Days
175(3)
Facilitated Case Study: Storm on the Horizon?
178(2)
Clarify What "Effective Supervision" Means
180(3)
Manage Expectations (Roles and Responsibilities)
183(5)
Skit: Time to Prioritize
188(2)
Considerations for Remote/Virtual Supervision
190(3)
Maintain Boundaries
193(3)
Tip Sheet: Setting Boundaries
196(1)
Include "Light Touch" Interventions in Supervision
197(3)
What Can Supervisors Do to Resolve Conflict?
200(28)
Be "Open" to Resolving a Conflict
201(1)
And Be Okay if It Doesn't
202(1)
Acknowledge (Faculty) Power and Take the Lead
203(3)
Listen to Get More than Information
206(2)
Tip Sheet: Six Critical Listening Tips from the FBI and MIT
208(1)
Answer More Often with a Question
209(2)
Role Play: Reflective Questioning
211(1)
Reframe as a Joint Problem to Solve
212(1)
Focus on the Future
213(1)
Move beyond "Difficult"
214(2)
Exercise Cognitive Flexibility
216(1)
Switch to a Bigger Picture View
217(1)
Consider Timing
218(1)
Acknowledge Complexity
218(2)
Use Positive and Negative Messaging
220(3)
Keep Process Top of Mind
223(1)
Negotiate in a Way That Is Respectful and Inclusive
223(2)
Self-Evaluate: What Could I Do Better
225(2)
And What Am I Doing Well? (Be Kind to Yourself)
227(1)
What Can Departments or Institutions Do to Support Conflict Management?
228(16)
Encourage Training and Other Professional Development
230(2)
Build a Faculty Coaching Team
232(2)
Consider Peer Support
234(5)
Know When to Bring in an External Third Party
239(2)
Look at Online Guided Conflict Resolution Pathways
241(1)
Live Up to Institutional Promises
242(2)
What Do We Do When Conflict Isn't Resolved?
244(7)
Advice Doesn't Always Lead to Resolution
244(1)
There Needs to Be a Different Process
245(1)
It Is Simply Time to Move On
246(1)
It Can Make More Sense to Agree to Disagree
246(2)
Role Play: Switching Superstar Supervisors
248(3)
Notes 251(28)
Index 279(8)
About the Author 287
Heather McGhee Peggs is a lawyer and former manager of the Graduate Conflict Resolution Centre at the University of Toronto.