From the Author |
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xi | |
Acknowledgments |
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xv | |
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Who Wants to Talk about Grad School Conflict? |
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3 | (18) |
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What Types of "Conflict" Are We Talking About? |
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7 | (3) |
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10 | (1) |
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Has COVID-19 Changed Grad School Conflict? |
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11 | (3) |
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What Impact Do Current Events/Movements Have on Grad Conflict? |
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14 | (2) |
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What Time of Year Does Grad Conflict Emerge? |
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16 | (5) |
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Why Do Grad Students Avoid Conflict? |
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21 | (7) |
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Fear and Uncertainty (Risk and Reputation) |
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22 | (1) |
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Assumptions and Previous Experiences |
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23 | (1) |
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Isolation and Feelings of Inadequacy |
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24 | (1) |
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Complexity and Time Required |
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25 | (1) |
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Psst Faculty Avoid Conflict Too |
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26 | (2) |
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Why Is Conflict Something Faculty Should Manage? |
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28 | (12) |
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Poorly Managed Conflict Can Be Costly |
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28 | (2) |
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Effective Conflict Management Can Be Beneficial |
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30 | (2) |
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Avoidance Isn't the Only Option |
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32 | (5) |
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Are We Escalating Conflict Unintentionally? |
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37 | (3) |
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What Does Grad Conflict Management Involve? |
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40 | (39) |
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What Makes Conflict Resolution Unique in Higher Education? |
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41 | (3) |
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What Is the "Secret Formula" for Resolving Conflict? |
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44 | (1) |
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Conflict Management Influencers |
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45 | (1) |
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45 | (5) |
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50 | (3) |
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Identity, Intersectionality, and Individual Experience |
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53 | (4) |
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Facilitated Case Study: The Silent One |
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57 | (1) |
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Focusing on Early Resolution and Conflict Prevention |
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58 | (2) |
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Integrating Trauma-Informed Approaches |
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60 | (3) |
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63 | (4) |
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Tip Sheet: Trauma-Informed Restorative Questions |
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67 | (1) |
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Responding to Conflict Online |
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68 | (3) |
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Tip Sheet: Email Best Practices (for Emails You Send) |
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71 | (1) |
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Resolving Conflict Informally |
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72 | (6) |
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Tip Sheet: Pitfalls and Better Practices for Informal Meetings |
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78 | (1) |
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If It's Not My Conflict, How Can I Help? |
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79 | (14) |
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Listen to Words and Clarify Meaning |
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81 | (2) |
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Expect Emotions and Be Trauma-Informed |
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83 | (4) |
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87 | (4) |
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Quiz: Where Do I Refer This Grad? |
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91 | (2) |
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What Are the Grad Conflict Hotspots? |
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93 | (2) |
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95 | (12) |
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Looking beyond Positive Graduate Survey Results |
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98 | (1) |
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Supervisors and Grad Students Flag Similar Sources of Conflict |
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99 | (2) |
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Power, Pressure, and Personalities |
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101 | (6) |
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Conflict #2 Grad School Challenges (Miscellaneous) |
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107 | (3) |
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Conflict #3 Escalation and Appeals |
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110 | (5) |
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Taking a Leave from Grad School |
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112 | (1) |
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Processes for Escalating Conflict within Universities |
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113 | (1) |
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Checklist: Taking a Leave from Grad School |
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114 | (1) |
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Conflict #4 Interpersonal Conflict (Not Supervisory) |
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115 | (10) |
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Role Play: Dumped and Ignored |
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117 | (2) |
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When Storms Hit Grad Group Work |
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119 | (5) |
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Tip Sheet: Nine Steps to Approaching Campus Conflict |
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124 | (1) |
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Conflict #5 Research and Thesis |
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125 | (7) |
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FAQ: Intellectual Property and Authorship |
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129 | (1) |
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Role Play: Publishing Letdown |
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130 | (2) |
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Conflict #6 Academic Progress |
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132 | (9) |
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Family/Financial + Academic Progress |
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134 | (1) |
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Grad School Challenges + Academic Progress |
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135 | (1) |
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Health/Wellness + Academic Progress |
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135 | (1) |
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Supervision + Academic Progress |
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136 | (1) |
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Research/Thesis + Academic Progress |
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137 | (1) |
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Tip Sheet: Five Ways to Deal with Negative Feedback |
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138 | (1) |
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Tip Sheet: Five Ways to Move from Rejection to Resilience |
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139 | (2) |
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Conflict #7 Family and Personal |
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141 | (9) |
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144 | (2) |
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146 | (2) |
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148 | (2) |
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Conflict #8 Health and Wellness/Accessibility |
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150 | (7) |
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157 | (8) |
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Tip Sheet: Brainstorming How to Prevent Lab Conflict |
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160 | (3) |
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Skit: Lab Workload Overload |
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163 | (2) |
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Conflict #10 Career and Work |
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165 | (8) |
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Work Placements and Internships |
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168 | (2) |
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170 | (3) |
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What Can Supervisors Do to Prevent Conflict? |
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173 | (27) |
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Start Thinking about Conflict on Day One |
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174 | (1) |
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Tip Sheet: Supervision Early Days |
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175 | (3) |
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Facilitated Case Study: Storm on the Horizon? |
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178 | (2) |
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Clarify What "Effective Supervision" Means |
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180 | (3) |
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Manage Expectations (Roles and Responsibilities) |
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183 | (5) |
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188 | (2) |
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Considerations for Remote/Virtual Supervision |
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190 | (3) |
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193 | (3) |
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Tip Sheet: Setting Boundaries |
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196 | (1) |
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Include "Light Touch" Interventions in Supervision |
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197 | (3) |
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What Can Supervisors Do to Resolve Conflict? |
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200 | (28) |
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Be "Open" to Resolving a Conflict |
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201 | (1) |
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And Be Okay if It Doesn't |
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202 | (1) |
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Acknowledge (Faculty) Power and Take the Lead |
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203 | (3) |
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Listen to Get More than Information |
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206 | (2) |
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Tip Sheet: Six Critical Listening Tips from the FBI and MIT |
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208 | (1) |
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Answer More Often with a Question |
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209 | (2) |
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Role Play: Reflective Questioning |
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211 | (1) |
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Reframe as a Joint Problem to Solve |
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212 | (1) |
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213 | (1) |
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214 | (2) |
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Exercise Cognitive Flexibility |
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216 | (1) |
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Switch to a Bigger Picture View |
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217 | (1) |
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218 | (1) |
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218 | (2) |
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Use Positive and Negative Messaging |
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220 | (3) |
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223 | (1) |
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Negotiate in a Way That Is Respectful and Inclusive |
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223 | (2) |
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Self-Evaluate: What Could I Do Better |
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225 | (2) |
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And What Am I Doing Well? (Be Kind to Yourself) |
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227 | (1) |
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What Can Departments or Institutions Do to Support Conflict Management? |
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228 | (16) |
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Encourage Training and Other Professional Development |
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230 | (2) |
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Build a Faculty Coaching Team |
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232 | (2) |
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234 | (5) |
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Know When to Bring in an External Third Party |
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239 | (2) |
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Look at Online Guided Conflict Resolution Pathways |
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241 | (1) |
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Live Up to Institutional Promises |
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242 | (2) |
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What Do We Do When Conflict Isn't Resolved? |
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244 | (7) |
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Advice Doesn't Always Lead to Resolution |
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244 | (1) |
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There Needs to Be a Different Process |
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245 | (1) |
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It Is Simply Time to Move On |
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246 | (1) |
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It Can Make More Sense to Agree to Disagree |
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246 | (2) |
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Role Play: Switching Superstar Supervisors |
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248 | (3) |
Notes |
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251 | (28) |
Index |
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279 | (8) |
About the Author |
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287 | |