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Theorizing Crisis Communication 2nd edition [Minkštas viršelis]

3.62/5 (34 ratings by Goodreads)
(Wayne State University), (University of Kentucky)
  • Formatas: Paperback / softback, 368 pages, aukštis x plotis x storis: 226x150x20 mm, weight: 567 g
  • Serija: Foundations of Communication Theory Series
  • Išleidimo metai: 08-Feb-2021
  • Leidėjas: Wiley-Blackwell
  • ISBN-10: 1119615917
  • ISBN-13: 9781119615910
Kitos knygos pagal šią temą:
  • Formatas: Paperback / softback, 368 pages, aukštis x plotis x storis: 226x150x20 mm, weight: 567 g
  • Serija: Foundations of Communication Theory Series
  • Išleidimo metai: 08-Feb-2021
  • Leidėjas: Wiley-Blackwell
  • ISBN-10: 1119615917
  • ISBN-13: 9781119615910
Kitos knygos pagal šią temą:
"We were gratified and somewhat surprised at the success of the first edition of Theorizing Crisis Communication. Although we believed a summary of crisis theory was important, we also assumed that crisis communication remained a relatively specialized area of communication research. The success of the first edition demonstrated that crisis communication is recognized as a critical area of practice for individuals, organizations, communities, and society at large and is becoming increasingly mainstream. The second edition of Theorizing Crisis Communication reviews a larger body of theory reflective of the continuous growth in crisis communication scholarship. In addition to the discussion of more theories in all chapters, this edition includes new chapters on theory formation, social media, and applications of theory, as well as expanded treatment of technology, resilience, and risk, among others."--

Explore the major theories within crisis communication, fully revised and updated 

Theorizing Crisis Communication provides a comprehensive and state-of-the-art review of both current and emerging theoretical frameworks designed to explain the development, management, and consequences of natural and human-caused crises. A critique of the many theoretical approaches of crisis communication, this volume provides readers with an in-depth understanding of the management, response, resolution, and significance of failures in corporate responsibility, as well as destructive global events such as pandemics, earthquakes, hurricanes, tsunamis, chemical spills, and terrorist attacks. 

This second edition contains new theories from related subfields and updated examples, references, and case examples. New chapters discuss metatheoretical considerations and theoretical advancements in the study of social media. Throughout the text, the authors highlight similarities, patterns, and relationships across different crisis types and offer insight into the application of theory in the real world. Integrating work from organizational studies, social sciences, public relations, and public health, this book: 

  • Covers a broad range of crisis communication theories, including those relevant to emergency response, risk management, ethics, resilience and crisis warning, development, and outcomes 
  • Presents theoretical frameworks based on research disciplines including sociology, psychology, applied anthropology, and criminal justice 
  • Provides clear and compelling examples of application of theory in contexts such as rhetoric, mass communication, social media, and warning systems  
  • Offers a systematic and accessible presentation of topics by explaining each theory, describing its applications, and discussing its advantages and drawbacks 

Theorizing Crisis Communication, Second Edition, is the perfect textbook for advanced undergraduate and graduate students&;of crisis and risk communication, and an importance reference for scholars, researchers, and practitioners in fields including crisis communication, emergency management, disaster studies, sociology, psychology, and anthropology.  

Acknowledgments ix
Foreword xi
1 Introduction to Crisis Communication 1(20)
Defining Crisis
4(8)
Defining Communication
12(7)
Plan for This Book
19(1)
Conclusion
20(1)
2 Theorizing about Crisis and Crisis Communication 21(12)
Critiquing Theory
31(1)
Conclusion
32(1)
3 Theories of Communication and Warning 33(30)
Detection of Risks
34(2)
Warnings
36(8)
Hear-Confirm-Understand-Decide-Respond Model
44(2)
Applications of the Hear-Confirm-Understand-Decide-Response Model
46(1)
Strengths and Weaknesses of the Hear-Confirm-Understand-Decide-Response Model
47(1)
Protective Action Decision Model
48(4)
Applications of the PADM
52(2)
Strengths and Weaknesses of the PADM
54(1)
Integrated Model of Food Recall
55(3)
Applications of the Integrated Model of Food Recall
58(1)
Strengths and Weaknesses of the Integrated Model of Food Recall
58(1)
Emerging Warning Systems
59(2)
Conclusion
61(2)
4 Theories of Communication and Crisis Development 63(24)
Assumptions of Stage Models
66(3)
Three-Stage Model
69(2)
Applications of the Three-Stage Model
71(1)
Strengths and Weaknesses of the Three-Stage Model
72(1)
Fink's Four-Stage Cycle
72(2)
Applications of Fink's Four-Stage Cycle
74(1)
Strengths and Weaknesses of Fink's Four-Stage Cycle
75(1)
Turner's Six-Stage Sequence of Failure in Foresight
76(2)
Applications of Turner's Six-Stage Sequence of Failure in Foresight
78(1)
Crisis and Emergency Risk Communication
79(1)
Applications of CERC
80(4)
Strengths and Weaknesses of CERC
84(1)
Conclusion
85(2)
5 Theories of Communication and Crisis Outcomes 87(32)
Organizational Learning
88(6)
Sensemaking
94(4)
Organizational Legitimacy
98(4)
Balance Theory
102(3)
Stealing Thunder
105(3)
Situational Crisis Communication Theory
108(5)
Discourse of Renewal
113(4)
Conclusion
117(2)
6 Theories of Communication and Emergency Coping and Response 119(38)
Assumptions of Communication and Emergency Response
121(1)
Chaos Theory and Emergent Self-Organization
122(6)
Theories of Communication and Crisis Coordination
128(9)
Communication and Community Resilience
137(11)
Four-Channel Model of Communication
148(5)
Integrated Crisis Mapping Model
153(2)
Conclusion
155(2)
7 Theories of Crisis Communication and Legacy Media 157(35)
The Legacy Mass Media
159(1)
News Framing Theory
160(3)
Focusing Events and Agenda Setting
163(5)
Exemplification Theory
168(3)
Uses and Gratifications Theory
171(4)
Cultivation Theory
175(3)
Media System Dependency Theory
178(4)
Crisis News Diffusion
182(3)
Diffusion of Innovations
185(4)
Conclusion
189(3)
8 Theories about Social Media and Crisis Communication 192(21)
Social Information Processing Theory
196(2)
Warranting Theory
198(3)
The MAIN Model
201(3)
Dialogic Theory of Public Relations
204(4)
Social-Mediated Crisis Communication Model
208(3)
Emerging Theories of Social Media in Crisis Communication
211(1)
Conclusion
212(1)
9 Theories of Influence and Crisis Communication 213(26)
Apologia
215(3)
Image Repair
218(5)
Kategoria
223(4)
Dramatism
227(4)
Narrative Theory
231(3)
Message Convergence Framework
234(3)
Conclusion
237(2)
10 Theories of Communication and Risk Management 239(32)
Social Amplification of Risk Framework
242(3)
Risk Information Seeking and Processing Model
245(3)
Mindfulness
248(4)
High Reliability Organizations
252(6)
The Precautionary Principle
258(4)
Cultural Theory
262(4)
The IDEA Model
266(4)
Conclusion
270(1)
11 Theories of Crisis Communication and Ethics 271(22)
Ethics
272(3)
Crisis Communication as an Ethical Domain
275(3)
Responsible Communication
278(2)
Significant Choice
280(2)
The Ethic of Care
282(2)
Virtue Ethics
284(2)
Justice
286(1)
Applications of Moral Theory to Crisis
287(5)
Conclusion
292(1)
12 Applying Theories of Crisis Communication 293(18)
Choosing a Theory
294(1)
The Rationale for Asking Question
295(1)
Questions Focusing of Ontology
295(2)
Questions Focusing on Axiology
297(1)
Questions Focusing on Epistemology
298(2)
Selecting a Data Set and Method
300(2)
Selecting Literature for Review
302(1)
Forming Conclusions and Implications of Research
303(1)
The Practicality of Theory in Understanding Crisis Communication
304(1)
Persistent Challenges
305(1)
Invisible Success
305(1)
Global Causation
306(1)
Insufficient Instruction for Self-Protection
306(1)
Persistent Opportunities
307(1)
New Perspectives for Study
308(2)
A Final Word
310(1)
References 311(37)
Index 348
TIMOTHY L. SELLNOW is a professor of strategic communication at the Nicholson School of Communication and Media at the University of Central Florida. Dr. Sellnow's research focuses on risk and crisis communication. In addition to serving frequently as a corporate consultant, he has conducted funded research for the Department of Homeland Security (DHS), the United States Department of Agriculture (USDA), the Centers for Disease Control and Prevention (CDC), the Environmental Protection Agency (EPA), the United States Geological Survey (USGS), and the World Health Organization (WHO).

MATTHEW W. SEEGER is Dean of the College of Fine, Performing, and Communication Arts and a Professor of Communication at Wayne State University, Michigan. His work on crisis, risk, and communication appears in over 200 journal articles, book chapters, and conference proceedings. Dr. Seeger is the author or co-author of eight books on crisis and risk communication. He has advised both the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) on crisis communication. His work has been cited by the New York Times, The Washington Post, and Rolling Stone.