Acknowledgments |
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ix | |
Foreword |
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xi | |
1 Introduction to Crisis Communication |
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1 | (20) |
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4 | (8) |
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12 | (7) |
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19 | (1) |
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20 | (1) |
2 Theorizing about Crisis and Crisis Communication |
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21 | (12) |
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31 | (1) |
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32 | (1) |
3 Theories of Communication and Warning |
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33 | (30) |
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34 | (2) |
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36 | (8) |
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Hear-Confirm-Understand-Decide-Respond Model |
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44 | (2) |
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Applications of the Hear-Confirm-Understand-Decide-Response Model |
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46 | (1) |
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Strengths and Weaknesses of the Hear-Confirm-Understand-Decide-Response Model |
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47 | (1) |
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Protective Action Decision Model |
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48 | (4) |
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52 | (2) |
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Strengths and Weaknesses of the PADM |
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54 | (1) |
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Integrated Model of Food Recall |
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55 | (3) |
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Applications of the Integrated Model of Food Recall |
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58 | (1) |
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Strengths and Weaknesses of the Integrated Model of Food Recall |
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58 | (1) |
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59 | (2) |
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61 | (2) |
4 Theories of Communication and Crisis Development |
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63 | (24) |
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Assumptions of Stage Models |
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66 | (3) |
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69 | (2) |
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Applications of the Three-Stage Model |
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71 | (1) |
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Strengths and Weaknesses of the Three-Stage Model |
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72 | (1) |
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72 | (2) |
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Applications of Fink's Four-Stage Cycle |
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74 | (1) |
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Strengths and Weaknesses of Fink's Four-Stage Cycle |
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75 | (1) |
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Turner's Six-Stage Sequence of Failure in Foresight |
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76 | (2) |
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Applications of Turner's Six-Stage Sequence of Failure in Foresight |
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78 | (1) |
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Crisis and Emergency Risk Communication |
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79 | (1) |
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80 | (4) |
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Strengths and Weaknesses of CERC |
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84 | (1) |
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85 | (2) |
5 Theories of Communication and Crisis Outcomes |
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87 | (32) |
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88 | (6) |
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94 | (4) |
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Organizational Legitimacy |
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98 | (4) |
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102 | (3) |
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105 | (3) |
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Situational Crisis Communication Theory |
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108 | (5) |
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113 | (4) |
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117 | (2) |
6 Theories of Communication and Emergency Coping and Response |
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119 | (38) |
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Assumptions of Communication and Emergency Response |
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121 | (1) |
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Chaos Theory and Emergent Self-Organization |
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122 | (6) |
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Theories of Communication and Crisis Coordination |
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128 | (9) |
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Communication and Community Resilience |
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137 | (11) |
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Four-Channel Model of Communication |
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148 | (5) |
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Integrated Crisis Mapping Model |
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153 | (2) |
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155 | (2) |
7 Theories of Crisis Communication and Legacy Media |
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157 | (35) |
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159 | (1) |
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160 | (3) |
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Focusing Events and Agenda Setting |
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163 | (5) |
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168 | (3) |
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Uses and Gratifications Theory |
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171 | (4) |
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175 | (3) |
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Media System Dependency Theory |
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178 | (4) |
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182 | (3) |
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185 | (4) |
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189 | (3) |
8 Theories about Social Media and Crisis Communication |
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192 | (21) |
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Social Information Processing Theory |
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196 | (2) |
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198 | (3) |
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201 | (3) |
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Dialogic Theory of Public Relations |
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204 | (4) |
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Social-Mediated Crisis Communication Model |
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208 | (3) |
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Emerging Theories of Social Media in Crisis Communication |
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211 | (1) |
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212 | (1) |
9 Theories of Influence and Crisis Communication |
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213 | (26) |
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215 | (3) |
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218 | (5) |
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223 | (4) |
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227 | (4) |
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231 | (3) |
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Message Convergence Framework |
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234 | (3) |
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237 | (2) |
10 Theories of Communication and Risk Management |
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239 | (32) |
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Social Amplification of Risk Framework |
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242 | (3) |
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Risk Information Seeking and Processing Model |
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245 | (3) |
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248 | (4) |
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High Reliability Organizations |
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252 | (6) |
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The Precautionary Principle |
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258 | (4) |
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262 | (4) |
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266 | (4) |
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270 | (1) |
11 Theories of Crisis Communication and Ethics |
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271 | (22) |
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272 | (3) |
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Crisis Communication as an Ethical Domain |
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275 | (3) |
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Responsible Communication |
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278 | (2) |
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280 | (2) |
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282 | (2) |
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284 | (2) |
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286 | (1) |
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Applications of Moral Theory to Crisis |
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287 | (5) |
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292 | (1) |
12 Applying Theories of Crisis Communication |
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293 | (18) |
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294 | (1) |
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The Rationale for Asking Question |
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295 | (1) |
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Questions Focusing of Ontology |
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295 | (2) |
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Questions Focusing on Axiology |
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297 | (1) |
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Questions Focusing on Epistemology |
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298 | (2) |
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Selecting a Data Set and Method |
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300 | (2) |
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Selecting Literature for Review |
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302 | (1) |
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Forming Conclusions and Implications of Research |
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303 | (1) |
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The Practicality of Theory in Understanding Crisis Communication |
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304 | (1) |
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305 | (1) |
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305 | (1) |
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306 | (1) |
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Insufficient Instruction for Self-Protection |
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306 | (1) |
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307 | (1) |
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New Perspectives for Study |
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308 | (2) |
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310 | (1) |
References |
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311 | (37) |
Index |
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348 | |