Theorizing Crisis Communication presents a comprehensive review and critique of the broad range of theoretical frameworks designed to explain the role of communication in the development, management, and consequences of natural and man-made crises.
- Brings together the variety of theoretical approaches emerging in the study of crisis communication into one volume for the first time.
- Summarizes theories from such diverse perspectives as rhetoric, risk management, ethics, mass communication, social media, emergency response, crisis outcomes, and warning systems, while presenting clear examples of how the theory is applied in crisis communication research
- Presents theoretical frameworks generated by research from many disciplines including sociology, psychology, applied anthropology, public health, public relations, political science, organizational studies, and criminal justice
- An essential tool for a comprehensive understanding of the onset, management, response, resolution, and ultimate meaning of these devastating world events
Recenzijos
The glory of Theorizing Crisis Communicationis in its concise synthesis of multiple theoretical perspectives into overarching categories. Every major theory presented is accompanied by an insightful discussion of strengths and weaknesses. Sellnow and Seeger have crafted a text that should encourage researchers to examine crises from a variety of perspectives and inspire inquiry that ties research to practice. (International Journal of Communication, 1 May 2014)
"This is not a handbook for a crisis practitioner, but a rich resource for those interested in the theoretical underpinnings of communication before, during, and after a crisis. Summing Up. Recommended. Upper-division undergraduate, graduate, and research collections. (Choice, 1 September 2013)
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viii | |
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1 Introduction to Crisis Communication Theory |
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1 | (24) |
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4 | (6) |
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10 | (5) |
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15 | (6) |
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21 | (1) |
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22 | (3) |
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2 Theories of Communication and Crisis Development |
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25 | (24) |
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Assumptions of Stage Models |
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27 | (3) |
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30 | (3) |
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33 | (4) |
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Turner's Six-Stage Sequence of Failure in Foresight |
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37 | (3) |
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Crisis and Emergency Risk Communication |
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40 | (5) |
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45 | (4) |
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3 Theories of Communication and Warning |
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49 | (27) |
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50 | (1) |
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Functional Approaches to Communication and Warning |
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51 | (6) |
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Hear-Confirm-Understand-Decide-Respond Model |
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57 | (3) |
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Protective Action Decision Model |
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60 | (7) |
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Integrated Model of Food Recall |
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67 | (4) |
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71 | (1) |
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72 | (4) |
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4 Theories of Communication and Crisis Outcomes |
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76 | (29) |
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77 | (6) |
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83 | (4) |
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Organizational Legitimacy |
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87 | (4) |
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Situational Crisis Communication Theory |
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91 | (5) |
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96 | (4) |
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100 | (5) |
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5 Theories of Communication and Emergency Response |
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105 | (33) |
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Assumptions of Communication and Emergency Response |
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107 | (1) |
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Chaos Theory and Emergent Self-Organization |
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108 | (6) |
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Theories of Communication and Crisis Coordination |
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114 | (8) |
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Communication and Community Resilience |
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122 | (5) |
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Four-Channel Model of Communication |
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127 | (5) |
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132 | (6) |
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6 Theories of Communication and Mediated Crises |
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138 | (25) |
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140 | (3) |
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143 | (4) |
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Uses and Gratifications Theory |
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147 | (4) |
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151 | (3) |
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154 | (4) |
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158 | (5) |
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7 Theories of Influence and Crisis Communication |
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163 | (25) |
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165 | (3) |
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168 | (4) |
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172 | (4) |
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176 | (5) |
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181 | (3) |
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184 | (4) |
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8 Theories of Communication and Risk Management |
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188 | (29) |
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190 | (5) |
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High Reliability Organizations |
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195 | (5) |
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200 | (4) |
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204 | (4) |
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Risk Communication as Argument |
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208 | (4) |
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212 | (5) |
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9 Theories of Crisis Communication and Ethics |
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217 | (22) |
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218 | (3) |
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Crisis Communication as an Ethical Domain |
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221 | (2) |
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Responsible Communication |
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223 | (2) |
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225 | (2) |
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227 | (2) |
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229 | (1) |
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230 | (2) |
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Applications of Moral Theory to Crisis |
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232 | (3) |
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235 | (4) |
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10 Using Theories of Crisis Communication |
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239 | (24) |
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Minimization of Communication in an All-Hazards Approach |
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240 | (2) |
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The Practicality of Theory in Understanding Crisis Communication |
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242 | (1) |
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The Pathway for Inspiring Meaningful Change |
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243 | (2) |
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Successful Connections Linking Theory-Based Research and Practitioners |
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245 | (5) |
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Promising New Lines of Research |
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250 | (7) |
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257 | (2) |
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259 | (4) |
| Index |
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263 | |
Timothy L. Sellnow is Professor of Communication and Associate Dean for Graduate Studies in Communication at the University of Kentucky. Dr. Sellnows interdisciplinary research on risk and crisis communication appears in an array of refereed journals, handbooks, and edited volumes. He has also co-authored five books on risk and crisis communication. Dr. Sellnow frequently serves as a consultant for Fortune 500 companies in the food industry and government agencies such as the United States Department of Agriculture (USDA) and Department of Homeland Security (DHS) on risk and crisis communication planning.
Matthew W. Seeger is Dean of the College of Fine, Performing and Communication Arts and a Professor of Communication at Wayne State University in Detroit. His work on crisis, risk and communication has appeared in over 100 journal articles, book chapters, and conference proceedings. Seeger is the author or co-author of six books on organizational communication ethics and crisis and risk communication. Dr. Seeger also frequently serves as an advisor to the auto industry, manufacturing organizations and government agencies, including the Centers for Disease Control and Prevention (CDC), on topics related to crisis management.
